Allianz Roadside Assistance review

With two tiers to choose from, Allianz Roadside Assistance offers more choice to drivers but does come at a higher price point.

Peta Taylor's headshot
Nicola Middlemiss's headshot

By

Peta Taylor

&

Nicola Middlemiss

Edited by

Tim Bennett

Updated

Fact checked

Our verdict

Pros

  • Choose your cover level, with Basic and Platinum options.
  • Towing for up to 100km is available for those who breakdown in a rural area, with the Platinum plan.
  • No joining fees.

Cons

  • Out of the roadside assistance policies we've analysed, Allianz is typically more expensive.

What does Allianz Roadside Assistance cover?

Allianz Roadside Assistance offers 24/7 support across Australia from experienced mechanics. Roadside assistance is typically used to help with; flat batteries or tyres, locked-in keys, running out of electric car charge, or needing fuel.

There are two memberships available; Basic and Platinum.

Basic membership

This covers essential roadside assistance services, including:

  • Breakdowns: Assistance for mechanical or electrical failures.
  • Flat Batteries: Jump-start services or coordination of battery replacement at your cost.
  • Flat Tyres: Help with replacing a flat tyre with your vehicle's spare.
  • Lack of Fuel: A top up of a small amount of fuel to get you to the nearest service station.
  • Other Fuel Problems: Assistance if incorrect or contaminated fuel is added to the vehicle.
  • Electric Vehicle Out of Charge: Arrangement of towing to the nearest charging station.
  • Key Issues: Help if keys are lost, stolen, or locked inside the vehicle.

Platinum membership

This includes all the services offered in the Basic membership, with the below additional benefits:

  • Bogged Vehicle Assistance: Recovery services if your vehicle becomes bogged.
  • Passenger Assistance: Transportation for you and your passengers if the vehicle cannot be mobilized.
  • Repaired Vehicle Delivery: Arrangement for the delivery or collection of your vehicle once repairs are completed.

Waiting periods before cover kicks in

There is a 48-hr waiting period that applies to both the Basic and Platinum plans after purchase.

However, if you've broken down and require immediate assistance, you can join and pay a $100 service fee for on the spot repairs. If towing services are needed, Allianz can help you organise the service, but it'd be at your cost.

Allianz has strong features and relatively high benefit limits. Roadside assistance policies are generally quite similarly-priced but Allianz is among the more expensive.

To show how Allianz compares to other popular roadside assistance services, we've included both the Basic and Platinum Plans in the table below.

CompanyCost per yearJoining feeCallout limitsNeed to hold a policy with them?Lockout / Lost keyBreakdown towing
$99
$0
Limit not disclosed
No
$150
Up to 50km
$139
$0
Limit not disclosed
No
$200
Up to 100km
$109
$0
Unlimited
No
No
25km metro, or to a NRMA Service Centre*
$213
$0
Unlimited
No
$200
100km metro, country, or to a NRMA Service Centre*
$76.45
$0
Unlimited
No
$125
Up to 20km in metro areas or up to 50km round trip from the contractor's depot
AAMI logo
$82.25
$0
Unlimited
Yes
$250
Up to 100km to the nearest accredited repairer

Need to hold a car policy?* refers to whether or not you must hold a car insurance policy with the provider before you have access to their roadside assistance services. We've included this because some roadside assistance policies are standalone, others are only available as add-ons to car insurance policies.
Pricing is accurate as of February 2025.

Finder Awards badge

Congratulations, Allianz!

Allianz received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • Roadside Assistance - Loved Brand
  • Roadside Assistance - Trusted Brand
  • 'Roadside Assistance - Value Brand
  • Roadside Assistance - Quality Service Brand

Finder survey: How many Australians have experienced a dead car battery?

Response
Yes70.58%
No27.73%
I have never driven before1.69%
Source: Finder survey by Pure Profile of 1006 Australians, December 2023

FAQs

Tim Bennett's headshot
To make sure you get accurate and helpful information, this guide has been edited by Tim Bennett as part of our fact-checking process.
Peta Taylor's headshot
Written by

Publisher of Insurance

Peta Taylor is a publisher at Finder, working across all of insurance. She's been analysing product disclosure statements and publishing articles for over 2 years. Peta is passionate about demystifying complex insurance products to help users make well educated decisions with confidence. Peta is part of Finder's insurance awards team and works alongside editorial and insights experts to bring users the best insurance products every year. See full bio

Nicola Middlemiss's headshot
Co-written by

Journalist

Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio

Nicola's expertise
Nicola has written 243 Finder guides across topics including:
  • Personal finance
  • Personal insurance, including car, health, home, life, pet and travel insurance
  • Commercial business insurance
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2 Responses

    Default Gravatar
    AboudNovember 19, 2024

    Hi, Is there any roadassist company in NSW who gives a yearly discount for not calling them during the year ?\Thnx, Aboud, Sydney- NSW

      AvatarFinder
      AngusNovember 21, 2024Finder

      Hi Aboud, I’m not aware of any insurer which offers a discount for not using the service.

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