Goodtel NBN review

Our verdict: Goodtel's plans are a bit higher than usual, but this is offset by its role in supporting charitable causes.

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Pros

  • 14-day risk-free trial
  • 50% of profits donated to charity partners
  • Get customer support 7 days a week
  • 100% carbon neutral

Cons

  • Prices are higher than average

Compare Goodtel NBN plans

Product Features Data allowance Typical download speed Price
Goodtel Casual NBN25
NBN
Month-to-month
Goodtel logo
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Unlimited Data
25Mbps
nbn™25
25Mbps
nbn™25
$76.50
per month
$0 setup fees, $76.50 min. total cost
$76.50 per month
$0 setup fees, $76.50 min. total cost
View details
Goodtel Family NBN50
NBN
Month-to-month
Goodtel logo
$75 for the first month, then $89.50/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Unlimited Data
50Mbps
nbn™50
50Mbps
nbn™50
$89.50
per month
$0 setup fees, $75 min. total cost
$89.50 per month
$0 setup fees, $75 min. total cost
View details
Goodtel Superfast NBN100
NBN
Month-to-month
Goodtel logo
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Unlimited Data
100Mbps
nbn™100
100Mbps
nbn™100
$99.50
per month
$0 setup fees, $99.50 min. total cost
$99.50 per month
$0 setup fees, $99.50 min. total cost
View details
Goodtel Blazing NBN250
NBN
Month-to-month
Goodtel logo
  • Month-to-month
  • BYO modem or purchase for $200
Unlimited Data
Unlimited Data
205Mbps
nbn™250
205Mbps
nbn™250
$122.50
per month
$0 setup fees, $122.50 min. total cost
$122.50 per month
$0 setup fees, $122.50 min. total cost
View details
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Product Features Data allowance Price
Goodtel Mobile broadband 12GB
Mobile broadband
Wholesale Telstra network
Month-to-month
Goodtel logo
  • 4G/5G network
  • Month-to-month
  • BYO device
12 GB
12GB
$21
per month
$0 setup fees, $21 min. total cost
$21 per month
$0 setup fees, $21 min. total cost
View details
Goodtel Mobile broadband 25GB
Mobile broadband
Wholesale Telstra network
Month-to-month
Goodtel logo
  • 4G/5G network
  • Month-to-month
  • BYO device
25 GB
25GB
$31
per month
$0 setup fees, $31 min. total cost
$31 per month
$0 setup fees, $31 min. total cost
View details
Goodtel Mobile broadband 90GB
Mobile broadband
Wholesale Telstra network
Month-to-month
Goodtel logo
  • 4G/5G network
  • Month-to-month
  • BYO device
90 GB
90GB
$46
per month
$0 setup fees, $46 min. total cost
$46 per month
$0 setup fees, $46 min. total cost
View details
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Goodtel NBN review: Our verdict

Goodtel's main draw is its goodwill aspect where it donates 50% of profits to its charity partners. You have the option to choose which charity to support when you sign up to a plan.

This is balanced out by its fairly high prices. Apart from the NBN 25 plan, Goodtel's prices are higher than the Finder average for each speed tier by a couple of dollars.

You should consider opting for Goodtel if

  • You'd like to support a charitable cause through Goodtel.
  • Signing up to an environmentally friendly provider is important to you.
  • Availability of customer support throughout the week is a priority.
  • You'd like to try before you buy – Goodtel offers a 14-day trial so you can get a refund on plan fees if you're unhappy.

But you should also think about

  • Goodtel's prices are definitely on the higher side, so if you're on a budget, you may be better off elsewhere.

Read a more detailed review on


money icon

Value for money

Goodtel's plans are not the cheapest in the market, with only the NBN 25 plan being competitively priced.

It also lacks a lot of the introductory discounts that other NBN providers offer across their range of plans.

However, if signing up to a provider with a goodwill aspect is important to you, it might still be worth your money.

Goodtel offers a BYO modem option if you already have one from your previous provider, so you don't have to fork out an additional modem cost. Otherwise, you can grab one from Goodtel for $200, which is considerably higher than the average cost on Finder ($139).

speedometer icon

Performance

Goodtel isn't included in the quarterly ACCC Broadband Performance Reports, so the reliability of its speeds can't be officially verified.

  • Why this report matters: The ACCC report allows customers to see which NBN providers are delivering the speeds they've advertised, as a measure of reliability.

Based purely on its advertised typical evening speeds, you can expect maximum speeds on all its plans, except NBN 250.

  • Good to know: Maximum speed is the fastest speed you can get on a speed tier. For example, NBN 100 plans will come with a maximum speed of 100Mbps.

customer service icon

Customer service

You can get in touch with Goodtel's team in the following ways:

  • Ring up the Goodtel call centre between 8am–10pm on weekdays, and 9am–6pm AEDT on weekends
  • Reach out via live chat on its website or sling the customer support team an email

bonus icon

Bonus features

Goodtel NBN gives you a couple of perks alongside its internet plans:

🗣️ Referral discount

Successfully refer a friend to Goodtel and both you and your friend will receive $20 off the next bill.

🆓 14-day trial

You can get a full refund on your plan fees if you're not satisfied with Goodtel's NBN connection within the first 14 days.

Ready to sign up to Goodtel?

Unfortunately, Goodtel is currently unavailable to sign up to via Finder. You'll need to visit goodtel.com.au to find a plan on its website.

Or you can continue comparing NBN plans on Finder to find a better deal for you.

Compare NBN plans

phone

What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Goodtel plan to be activated. Keep in mind that it could take up to 4 weeks to get connected.

Be sure to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 Internet services.

If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.


Compare other products from Goodtel


To make sure you get accurate and helpful information, this guide has been edited by David Gregory as part of our fact-checking process.
Saakshi Gupta's headshot
Written by

Writer

Saakshi Gupta is a writer for Finder. She has written for startups and other organisations. Her work has been published on Time Out Melbourne. Saakshi has a Master’s Degree in Media Communication from the University of Melbourne. See full bio

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