iiNet was a big winner in the 2025 Finder Awards.
Full list of 2025 broadband winnersWe currently don't have that product, but here are others to consider:
How we picked theseWe currently don't have that product, but here are others to consider:
How we picked theseWe currently don't have that product, but here are others to consider:
How we picked theseWe currently don't have that product, but here are others to consider:
How we picked theseWhile iiNet's range of internet plans offer average prices, there aren't as many perks as you'd get with larger telcos:
iiNet is an Australian internet provider with services available nationwide. It also offers mobile services.
Based on scores in Finder's 2024 Customer Satisfaction Awards.
According to the ACCC Measuring Broadband Australia Report in March 2025, iiNet delivered maximum speeds to customers 98.3% of the time during the peak hours of the day (7pm to 11pm). This means iiNet isn't delivering those speeds all the time. This put it 11th out of the 11 telcos in the report.
Since the December 2022 report, iiNet was sitting in the bottom 3 of the rankings in the reports each quarter. However, its overall performance percentage has improved. Its figure of delivering maximum speeds 98.9% during the busy hours of the day for March 2024 was the highest ever recorded for iiNet since September 2020.
iiNet's home wireless plans run on the Vodafone mobile network. In Opensignal's October 2023 report, which measures the experience of users on wireless networks, Vodafone users had an average download speed of 50.5Mbps. For specifically 5G download speeds, it was 102.5Mbps.
However, iiNet caps the maximum download speeds on its home wireless plans, so you're unlikely to reach those speeds in some instances.
iiNet's customer service team is easy to contact. You can get in touch with it by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, iiNet:
iiNet has a range of other features available to add on to your home internet plan.
Get a $5 discount on iiNet's Medium and Large mobile plans when you bundle your phone plan with any iiNet internet plan.
While iiNet lets you bring your own modem, you can choose its $0 high-speed NBN modem with a 4G connection backup. If you stay with iiNet for 24 months, you won't have to pay anything, but if you leave before then you'll need to pay the remaining cost of the modem.
If you have a problem with your NBN connection and it drops out, your back-up modem will kick in and switch to a 4G connection with maximum speeds of 12Mbps. You can then stay connected to the internet while any problems with the NBN are resolved.
You can add call packs for free on iiNet's NBN plans for pay-as-you-go calls. This is great if you have a home phone you use irregularly.
For an extra $5 a month you can get unlimited calls to Australian landlines and mobiles.
If you want to make international calls, you can pay $15 a month for unlimited calls to 23 international destinations chosen by iiNet.
The NBN 50 plan is the most popular internet plan in Australia. Finder has gathered together some of the major providers so you can see how iiNet compares to them for this speed tier.
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| iiNet | 50Mbps | $84.99/month | |
| TPG | 50Mbps | $84.99/month | |
| Telstra | 50Mbps | $105/month | |
| Optus | 50Mbps | $89/month | |
| AGL | 50Mbps | $94/month | |
| Aussie Broadband | 49Mbps | $89/month | |
| Belong | 50Mbps | $85/month | |
| Tangerine | 50Mbps | $82.90/month |
Found an iiNet plan you like? Then head to the iiNet website where you can enter your address to make sure the plan you're after is available at your address before finalising your purchase.
What if I'm moving house?
iiNet has a special Movers Team who can help you get set up in your new place. As soon as you know the date you'll be moving, inform iiNet through the Toolbox or give the team a call. It recommends getting in touch 2-3 weeks before you move.
Normal relocation timeframes apply. iiNet estimates up to 2 business days after your NBN connection appointment for you to be up and running. If you're getting a home wireless connection, iiNet advises to allow up to 5 working days for modem delivery if you're getting one.
Additionally, if you're moving into a newly developed NBN estate, you may be charged a new development fee of $300.
Existing customers are able to keep their home phone number and will have their contract break fees waived (if you're staying with iiNet).
If you want to know more, see our guide on how to switch broadband providers.
4G home internet is a great alternative if the NBN isn’t available or isn’t working for you and you don't need fast speeds.
Get lightning-fast speeds on a 5G home internet plan.
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Hi can I go straight to nbn with taking my phone landline or do they go hand in hand
Also does adsl get connected beforehand
Hi Vicki,
Thanks for your inquiry
When switching to NBN, your existing landline phone can be ported over to the new network. As the installation procedure may vary between providers and may depend on the present connection you have, it would be best to confirm directly from the installer. You may also want to check our guide on How to Switch to NBN? for additional information.
Hope this information helps
Cheers,
Arnold
I have 2 landlines at home and 1 dial up internet connection (iinet). My phone service is with a different company to my internet. I have been advised if I go with my phone carrier I will lose my current e-mail address. Is this correct ?
Tks.Rod
Hi Rod,
Thanks for reaching out to Finder.
If you’ve been with your ISP for a long time, you might have an email service tied to your provider. If you do, you should transfer your current emails and contacts to a third-party email service such as Gmail or Outlook before you switch so you do not lose your emails and contact information. Check out our guide when switching broadband providers for more details.
Cheers,
Joanne