While iiNet's range of internet plans offer average prices, there aren't as many perks as you'd get with larger telcos:
iiNet is an Australian internet provider with services available nationwide. It also offers mobile services.
Based on iiNet NBN scores in Finder's 2024 Customer Satisfaction Awards.
According to the ACCC Measuring Broadband Australia Report in September 2024, iiNet delivered maximum speeds to customers 98.6% of the time during the peak hours of the day (7pm to 11pm). This means iiNet isn't delivering those speeds all the time. This put it 11th out of the 12 telcos in the report.
Since the December 2022 report, iiNet was sitting in the bottom 3 of the rankings in the reports each quarter. However, its overall performance percentage has improved. Its figure of delivering maximum speeds 98.9% during the busy hours of the day for March 2024 was the highest ever recorded for iiNet since September 2020.
iiNet's home wireless plans run on the Vodafone mobile network. In Opensignal's October 2023 report, which measures the experience of users on wireless networks, Vodafone users had an average download speed of 50.5Mbps. For specifically 5G download speeds, it was 102.5Mbps.
However, iiNet caps the maximum download speeds on its home wireless plans, so you're unlikely to reach those speeds in some instances.
iiNet's customer service team is easy to contact. You can get in touch with it by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, iiNet:
iiNet has a range of other features available to add on to your home internet plan.
Customers on NBN 50 or faster, or the 5G home broadband plans, can opt-in for 24 months of Fetch Entertainment for free (then $5 a month thereafter).
This includes 30 pre-selected movies each month and you can get access to apps so you can have all your streaming in one place. You'll need your own subscriptions though for these streaming services such as Netflix and Prime Video.
The set-top box Fetch Mini has an $89.99 set up fee though and you can add a range of channel packs from $6 a month which include things like sports, children's programming and lifestyle programs.
If you're not on an eligible iiNet internet plan you can still sign up to Fetch for $5 a month.
Get a 120GB mobile SIM (40GB included + bonus 80GB) when you bundle your phone plan with any iiNet internet plan for $15 a month for the first 6 months then $29.99 a month after that.
You only get the bonus data on the 40GB SIM only plan, not with other data amounts.
While iiNet lets you bring your own modem, you can choose its $192 high-speed NBN modem with a 4G connection backup. If you stay with iiNet for 24 months, you won't have to pay anything, but if you leave before then you'll need to pay the remaining cost of the modem.
If you have a problem with your NBN connection and it drops out, your back-up modem will kick in and switch to a 4G connection with maximum speeds of 12Mbps. You can then stay connected to the internet while any problems with the NBN are resolved.
You can add call packs for free on iiNet's NBN plans for pay-as-you-go calls. This is great if you have a home phone you use irregularly.
For an extra $5 a month you can get unlimited calls to Australian landlines and mobiles.
If you want to make international calls, you can pay $10 a month for unlimited calls to 20 international destinations chosen by iiNet.
The NBN 50 plan is the most popular internet plan in Australia. Finder has gathered together some of the major providers so you can see how iiNet compares to them for this speed tier.
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| iiNet | 50Mbps | $84.99/month | |
| TPG | 50Mbps | $79.99/month | |
| Telstra | 50Mbps | $105/month | |
| Optus | 50Mbps | $89/month | |
| AGL | 50Mbps | $94/month | |
| Aussie Broadband | 49Mbps | $89/month | |
| Belong | 50Mbps | $85/month | |
| Tangerine | 50Mbps | $82.90/month |
Found an iiNet plan you like? Then head to the iiNet website where you can enter your address to make sure the plan you're after is available at your address before finalising your purchase.
What if I'm moving house?
iiNet has a special Movers Team who can help you get set up in your new place. As soon as you know the date you'll be moving, inform iiNet through the Toolbox or give the team a call. It recommends getting in touch 2-3 weeks before you move.
Normal relocation timeframes apply. iiNet estimates up to 2 business days after your NBN connection appointment for you to be up and running. If you're getting a home wireless connection, iiNet advises to allow up to 5 working days for modem delivery if you're getting one.
Additionally, if you're moving into a newly developed NBN estate, you may be charged a new development fee of $300.
Existing customers are able to keep their home phone number and will have their contract break fees waived (if you're staying with iiNet).
If you want to know more, see our guide on how to switch broadband providers.
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Hi can I go straight to nbn with taking my phone landline or do they go hand in hand
Also does adsl get connected beforehand
Hi Vicki,
Thanks for your inquiry
When switching to NBN, your existing landline phone can be ported over to the new network. As the installation procedure may vary between providers and may depend on the present connection you have, it would be best to confirm directly from the installer. You may also want to check our guide on How to Switch to NBN? for additional information.
Hope this information helps
Cheers,
Arnold
I have 2 landlines at home and 1 dial up internet connection (iinet). My phone service is with a different company to my internet. I have been advised if I go with my phone carrier I will lose my current e-mail address. Is this correct ?
Tks.Rod
Hi Rod,
Thanks for reaching out to Finder.
If you’ve been with your ISP for a long time, you might have an email service tied to your provider. If you do, you should transfer your current emails and contacts to a third-party email service such as Gmail or Outlook before you switch so you do not lose your emails and contact information. Check out our guide when switching broadband providers for more details.
Cheers,
Joanne