By
Nick BroughallUpdated
Mate is an Australian-owned Internet service provider and mobile service provider that focuses on affordable Internet access. With a locally-based customer service team and no lock-in contracts on any of its plans, Mate promises "cracking" customer service alongside high value, yet simple plans.
Mate offers standalone NBN plans and NBN bundles, with an option for each of the NBN speed tiers. All plans come with no lock-in contracts and unlimited data included. There is no modem or physical phone bundled in with your Mate NBN plan, though you can buy a device separately for an additional fee.
Mate offers NBN connectivity to customers in the fixed areas of the NBN footprint. It covers fibre to the premises (FTTP), fibre to the node (FTTN), fibre to the building (FTTB), fibre to the curb (FTTC) and fixed wireless connections, as well as NBN over HFC. Mate does not support NBN over satellite at this time.
Customers can opt for a pre-configured modem (a Netcomm NF18ACV) for $149 at sign-up, or they can bring their own compatible modem at no charge. No set-up fee is levied by Mate, and customers can change plans without charge.
If you're looking for more than just a standalone Internet service, Mate offers phone and Internet bundles for $9 extra a month. These bundles include a voice over IP (VoIP) phone service with unlimited local, national and mobile calls within Australia. You'll need a VoIP-capable device to make use of this, though, but it's worth noting that the optional Netcomm NF18ACV modem supplied by Mate can handle all this for you.
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Nick Broughall is a global group publisher across shopping, travel, tech, streaming and reviews at Finder. An award-winning journalist with over 15 years' experience writing about technology, Nick has edited leading tech publications, including Gizmodo, TechRadar and T3 Magazine, as well as contributing to CNET, the Sydney Morning Herald, Lifehacker, news.com.au and many more. In 2016 he was awarded the Best Reviewer title at the 14th Annual IT Journalism Awards and has been a finalist for Best Reviewer, Best Consumer Technology Journalist and Best News Journalist on multiple occasions. Nick has a Bachelor of Media and finds joy in solving problems with technology. See full bio
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