NRMA car insurance review

NRMA car insurance offers decent benefits and a good range of customisations at a competitive price point.

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Our verdict

Pros

  • NRMA has plenty of cover options, ranging from CTP through to comprehensive plus.
  • If you sometimes drive for Uber or Didi, occasional ridesharing is covered.
  • Up to $800 in emergency repairs are covered under it's comprehensive policy. Most brands cover up to $500.

Cons

  • Personal effects are only covered Up to $1,000 under the standard comprehensive policy, but many brands cover up to $1,000.
  • There's no option to restrict drivers in return for a lower premium.
  • Paying your premiums monthly will cost you more in the long run.

Finder Awards badge

Congratulations, NRMA!

NRMA received the following highly commended awards in the 2024 Customer Satisfaction Awards:

  • 'Car Insurance - NSW' - Loved Brand
  • 'Car Insurance - NSW' - Value Brand
  • 'Car Insurance - NSW' - Trusted Brand
  • 'Car Insurance - NSW' - Quality service Brand
Full list of 2024 winners

How does NRMA compare with other car insurers?

As part of our 2023 Car Insurance Awards, our insights team compared over 1,000 quotes from 37 different comprehensive car insurance policies.

NRMA performed above average, with only 10 brands scoring higher. Here's how NRMA compares to some other car insurers.

Features

Product FCI Finder Score Choice of repairer New Car Replacement Roadside assistance Hail, storm and flood damage
Finder Score
Optional
  • If your car is written off or stolen in the first 2 years
  • Summary: One of the only insurers to automatically include roadside assistance. It also won 12 out of the 22 categories in Finder's 2024 customer satisfaction awards.

    Winner of 12 out of the 22 categories in Finder's 2024 customer satisfaction awards. Yes, that many.
    Finder Score
    Optional
  • If your car is written off in the first 2 years or is under 40,000kms
  • Optional
    Summary: The 2024 winner of our Best Value Car Insurance award. It's cheaper than most, plus you can lower costs by adding age restrictions.

    ⭐ Current offer: 15% off your first year's premium when you take out a policy online. T&Cs apply.

    Who it might be good for: Anyone who wants a good value policy.
    Finder Score
    Optional
  • If your car is written off in the first 2 years
  • Finder Score
    Optional add-on
    Summary: Our data shows it’s the cheapest comprehensive policy. It just covers the basics such as damage to your car, theft and storms – it doesn’t go in for add-ons and extras.

    Who it might be good for: Those wanting a low-cost, no-frills policy.
    Finder Score
  • If your car is written off or stolen in the first 2 years
  • Optional
    Summary: AAMI's comprehensive policy includes cover for legal modifications and accessories and up to $20 million cover for damage to other people's property. Optional extras like windscreen and window glass cover is also available.

    ⭐ Current offers: Save $50 when you buy a new comprehensive car insurance policy online. T&Cs apply.

    Who it might be good for: Safe drivers can benefit from the AAMI Safe Driver Rewards® program.
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    Finder Score for car insurance

    We analyse over 100 car insurance products and rate each one on price and features. What we get out the other end is a nice round number between 1 and 10 to help you start comparing.

    To make sure we're comparing apples with apples, we collect quotes for 8 different personas, then work out the value of 19 different car insurance features. Our team then does some fancy maths to get the Finder Score, taking both price and features into account.

    Read the full Finder Score methodology

    Price

    NRMA offers comprehensive car insurance at a competitive price. While it's not a budget insurer, only 10 brands offered cheaper car insurance than NRMA. Take a closer look using the table below.

    InsurerNSWQLDSATASVICWAAustralia averageApply
    NRMA logo$1,972$1,108$1,009$878N/A$1,052$1,204More info
    Budget Direct Logo$1,280$921$940$861$1,164$857$1,004Get quote
    youi$1,418$1,147$946$877$1,467$1,068$1,154Get quote
    Bingle car insurance logo$849$788$623$639$1,034$669$767More info
    AAMI$1,533$912$874$811$1,054$816$1,000More info

    About our car insurance methodology

    What do Australians think of NRMA roadside assistance?

    • 4.6/5 overall for Customer Satisfaction — higher than the average of 4.31, and this was the highest score in the category
    • 4.68/5 for Trust — higher than the average of 4.52
    • 4.6/5 for Customer Service — higher than the average of 4.33, and this was the highest score in the category

    Based on NRMA roadside assistance scores in Finder's 2024 Customer Satisfaction Awards.

    Customer reviews

    Michael Todd's headshot

    "NRMA Car Insurance offered a very competitive rate for my vehicle and desired policy options, so I would recommend everyone to include NRMA in their comparison and get a quote. The online portal has also been easy to use and the customer service helpful."

    Michael Todd
    Finder crew member

    Compare NRMA car insurance policy options

    Product FCI Accidental damage Roadside assistance Fire and theft New Car Replacement Hire car after theft
  • If your car is written off in the first 2 years
  • Up to $75 per day - Up to 21 days
  • Up to $65 per day - Up to 21 days
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    NRMA car insurance policy options

    All the protection of Comprehensive, with extra benefits including a hire car as standard, if your car can't be driven due to an insured incident. Excess-free glass cover is also included, along with taxi fares of up to $250 if your car can't be driven after a covered accident.
    Covers your car for accidental damage, collision or crash, vandalism, theft, fire and severe weather. You'll also get a new replacement car if yours is written off within its first two years, tools of trade are covered up to $1,500 and emergency repairs are covered Up to $800.
    This covers you for accidental damage to your own car, fire, theft and a few other benefits. It's a basic level of cover so the benefit limits are lower.
    All the protection of Third Party Property Damage, plus cover for your car if it's stolen or catches fire. You'll also be able to claim for hire care costs after a theft or attempted theft. Be aware, theft and fire expenses are only covered up to $10,000.
    A basic level of protection covering you for accidental damage to other people's cars or property. You're also covered for towing costs and any damage to your car if the accident was caused by an uninsured driver.
    Mandatory for NSW motorists, you need CTP insurance before you can register your vehicle. CTP covers medical costs for people injured in road accidents. It doesn't offer any cover for your property or vehicle - only injuries.
    The specific benefits of this bespoke cover depend on a vehicle's make and model, as well as any special features it might have. Cars can be covered for wedding hire, special occasions, hobbies or recreation, but not if you use it regularly or drive it more than 9,000km a year.

    What additional cover options are available?

    • No excess for glass damage
    • No Claim Bonus protection
    • Hire car after an insured incident
    • Choose any repairer

    FAQs

    Compare other products from NRMA

    Nicola Middlemiss's headshot
    Senior writer

    Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio

    Nicola's expertise
    Nicola has written 241 Finder guides across topics including:
    • Personal finance
    • Personal insurance, including car, health, home, life, pet and travel insurance
    • Commercial business insurance

    More guides on Finder

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    57 Responses

      Default Gravatar
      GrahameJanuary 25, 2024

      CTP Ins quote pls

        AvatarFinder
        PetaJanuary 29, 2024Finder

        Hi Grahame,
        If you’d like a quote for CTP insurance then you’ll need to go to the NRMA website for this.

      Default Gravatar
      ChrisSeptember 19, 2023

      Hi I am having trouble getting comprehensive insurance because of a criminal record. Is there any insurance agencies that will insure me?

      Default Gravatar
      AdamJuly 24, 2019

      how much is uber rideshare car insurance?

        Default Gravatar
        NikkiJuly 24, 2019

        Hi Adam,

        Thanks for getting in touch! NCRM covers uber rideshare insurance and it is included in their comprehensive insurance. When you take out a quote, simply select ridesharing when asked if you use your vehicle for business purposes and this add the cover in your policy.

        Hope this was helpful. Don’t hesitate to message us back if you have more questions.

        Best,
        Nikki

      Default Gravatar
      ShafiqJuly 6, 2017

      Hi. Please advice, are you doing ride sharing insurance with comprehensive insurance?

        Default Gravatar
        LiezlJuly 7, 2017

        Hi Shafiq,

        Thanks for your question. Just to confirm, you have reached finder -a comparison and information service and not actually NRMA.

        Yes, ridesharing cover is included in their comprehensive insurance. When you take out a quote, simply select ridesharing when asked if you use your vehicle for business purposes and this add the cover in your policy.

        I hope this has helped.

        Cheers,
        Liezl

      Default Gravatar
      billMarch 14, 2017

      Buying a Toyota coaster motorhome 1995 lwb 1hz motor 6 cyl.
      How much for comprehensive insurance I am a pensioner

        AvatarFinder
        ZubairMarch 16, 2017Finder

        Hi Bill,

        Thank you for your question.

        You have contacted finder.com.au, a comparison and information service and not actually NRMA Car Insurance.

        To get a quote for motorhome insurance, you will need to contact NRMA Insurance directly. If you would like to compare policies from the motorhome insurance brand in our panel, please head to our motorhome insurance page.

        All the best,
        Zubair

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