CoinJar review
- Regulator registration
- AUSTRAC
- Supported assets
- 70
- Fiat currencies
- 4
Our verdict
Take your first steps into crypto with this user-friendly, if limited, platform.
CoinJar is an Australia-based cryptocurrency exchange that was established in 2013, which makes it one of the oldest exchanges in Australia.
The exchange allows users to enter the world of cryptocurrency investing through a simple and beginner-friendly platform. While offering a vast range of digital assets, the platform is uncomplicated and could be a great starting point for inexperienced investors.
Although initially targeting those new to crypto, the exchange now also offers a range of advanced trading features, such as charting software and different order types. The exchange can be used via both desktop and mobile applications, and users can top up accounts using both card or bank transfers.
CoinJar now also offers users the ability to spend cryptocurrency holdings thanks to the new CoinJar Card.
AUD deposits are free with bank transfer, PayID or Osko. Purchases with a card incur a 2% fee.
Unfortunately customer support is only available via email or a support ticket.
Pros
-
Free AUD bank deposits and withdrawals including PayID and Osko
-
Low maker and taker fees
Cons
-
Limited customer support options
Details
Product details
| Product Name | CoinJar |
| Fiat Currencies | AUD, GBP, EUR, USD |
| Cryptocurrencies | BTC, ETH, LTC, XRP, XLM, ALGO, EOS, SOL, ADA, XTZ & 60 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card PayID |
| Trading Fee |
Maker: 0.02—0.10% Taker: 0.06—0.10% |
| Deposit Fees |
PayID: $0 Bank transfer: $0 SEPA: $0 Faster Payments: $0 Cryptocurrency: $0 Debit or Credit card: 2% |
| Withdrawal Fees |
AUD: $0 Cryptocurrency: Network fees apply |
What do Australians think of CoinJar cryptocurrency trading platform?
- 4.08/5 overall for Customer Satisfaction — higher than the average of 3.89
- 4.44/5 for Trust — higher than the average of 4.2, and this was the highest score in the category
- 4.02/5 for Customer Service — higher than the average of 3.78
Based on CoinJar cryptocurrency trading platform scores in Finder's 2024 Customer Satisfaction Awards.
Congratulations, Coinjar!
Coinjar won the award for 'Crypto Trading Platform – Value' in the 2024 Product Awards.
Full list of 2024 winnersRatings breakdown: How we scored CoinJar
| Supported cryptocurrencies | ★★★★★ |
| Transferring money or assets | ★★★★★ |
| Fees and costs | ★★★★★ |
| Ease of use | ★★★★★ |
| Customer service | ★★★★★ |
| Features | ★★★★★ |
| Trustworthiness/security | ★★★★★ |
How we rate our crypto exchanges and platforms
Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology for more information.
Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.
About CoinJar
CoinJar is an Australian cryptocurrency exchange that was founded in 2013 by Asher Tan and Ryan Zhou. As of 2023 it had 600,000 customers in Australia, the UK and abroad. In 2023 the exchange expanded its operations to the USA.
CoinJar is registered with AUSTRAC. It is a member of both Blockchain Australia and FinTech Australia which are voluntary industry bodies designed to help implement best practices for their respective industries.
"With over 10 years of service to our loyal customers, CoinJar strives to be the reliable cryptocurrency exchange you can confidently recommend to your friends and family. Whether you’re just starting your crypto journey or are already a savvy holder, CoinJar has the right mix of features for everyday people wanting to trade, invest in and spend cryptocurrency with ease."
Asher Tan, CEO
CoinJar supported assets
CoinJar supports over 69 cryptocurrencies, but some notable assets are missing. Namely, BNB, Lido Staked Ether and Toncoin, which are in the top 20 cryptos by market cap. In total, 14 of the top 20 cryptos are available on CoinJar.
Popular assets on CoinJarCoinJar fees review
CoinJar charges a 2% fee for debit or credit card deposits. Sepa, bank transfer and PayID deposits are free for folks in Australia.
Deposit and withdrawal fees
| Transaction type | Fee |
|---|---|
| Deposit funds | PayID: $0 Bank transfer: $0 SEPA: $0 Faster Payments: $0 Cryptocurrency: $0 Debit or Credit card: 2% |
| Withdraw funds | AUD: $0 Cryptocurrency: Network fees apply |
CoinJar uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee.
| Type | Fee |
|---|---|
| Maker | 0.02—0.10% |
| Taker | 0.06—0.10% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
CoinJar deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
- PayID
How to sign up on CoinJar
Before you can get started trading on CoinJar, you'll have to go through a Know Your Customer (KYC) verification process (which usually involves proof of identification).
- Get started
Visit CoinJar's site. After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your CoinJar account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on CoinJar.
About the CoinJar app
The CoinJar app is a great introduction to cryptocurrency. The interface is super simple and easy to navigate.
You can quickly buy and sell cryptocurrency using AUD which can be deposited by bank transfer or using a credit/debit card. Mind you, card purchases have the highest fees.
There are bundles of popular cryptocurrencies which help take some of the guesswork out of investing. You can also set up recurring purchases which is helpful if you want to follow a dollar-cost averaging strategy.
The CoinJar Exchange is where you will find the lowest fees, and it can be accessed through the app although it is hosted in a web browser rather than the actual app itself.
One of CoinJar's key features is the CoinJar Master which allows you to spend cryptocurrency using your Mastercard, just like you would with regular cash. You can use the app to top up your balance and manage your transactions.
The app can also be used to monitor cryptocurrency prices and set alerts so that you can follow the market easily. Customer support tickets can be lodged through the app. 
| App store | Rating | Total reviews |
|---|---|---|
| Google Play | 3.1 stars | 1.7k reviews with 100k downloads |
| Apple Store | 4.7 stars | 14k reviews |
Is CoinJar safe?
Regulation. CoinJar is a registered cryptocurrency exchange in both Australia and the United Kingdom backed by a strong set of investors including boost VC, BlackBird Ventures and Digital Currency Group.
In Australia, the CoinJar Group of Companies is registered with the Australian Transaction Reports and Analysis Centre (AUSTRAC).
In the UK, CoinJar has secured registration with the UK Financial Conduct Authority (FCA). As a result, CoinJar upholds a detailed registration and verification process to protect users from fraudulent and anti-money laundering transactions.
Verification process. If users wish to make full use of the CoinJar platform, they must verify their identity. To verify, users will need a passport, driver's licence, ID card or resident permit, along with a recent document proving their address.
This is a blanket policy for all users, without exceptions, which helps prevent criminal activity on the platform.
Security features. Security is a key priority for CoinJar, with a dedicated page outlining the features that it implements. Encryption, privacy measures and TLS (transport layer security) are applied throughout and the exchange harnesses machine learning algorithms to spot suspicious behaviour.
Additionally, 90% of the funds held by CoinJar are stored in offline wallets to avoid external breaches. CoinJar also claims to hold at all times sufficient reserves to cover customer balances with matched durations and in the appropriate currencies.
Keeping your crypto secure
All centralised exchanges, including CoinJar, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $129 |
Price (USD) $49.99 |
See more of the best crypto wallets
CoinJar customer support
Unfortunately customer support is only available via email or a support ticket during business hours. There is also a help centre with support articles and FAQs.
Many other exchanges in Australia offer live customer support via web chat, so if customer support is important to you then you might want to consider a different exchange.
Despite not offering live customer support, reviews of its customer service on TrustPilot are generally positive, with an average rating of 4.1 stars from over 2000 reviews.
How to reach CoinJar customer support
- Help center articles
- Support ticket
Alternatives to CoinJar
James Finder
Cryptocurrency editor
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Rench Finder
January 02, 2018
Hi Sue,
Thanks for your inquiry.
Please note that we are not affiliated with CoinJar or any company we feature on our site and so we can only offer you general advice.
If you are referring to your account with CoinJar, please contact their support team directly to follow up.
CoinJar ran into a verification time snag recently as its client base expanded rapidly. The company has since tripled its support team to better streamline the verification process. Presently, verification is expected to take four to five days.
Best regards,
Rench
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Mika
December 23, 2017
How much does CoinJar charge to move bitcoins to another wallet … like Bread or Copay (for example)
Arnold
December 28, 2017
Hi Mika,
Thanks for your inquiry
Transfer fees will depend on the number of coins you want to transfer and where you want it to be transferred. You may want to visit CoinJar’s customer support. CoinJar customer service is available Monday to Friday from 8 AM to 6 PM, Melbourne time. You can generally receive a response within 2 hours and can contact a specialist directly from your CoinJar account.
Hope this information helps
Cheers,
Arnold
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Sue
January 02, 2018
I have yet to receive a response to my email regarding unlocking my account, very disappointed with the service.