Crypto.com review
- Regulator registration
- AUSTRAC
- Supported assets
- 316
- Fiat currencies
- 11
Our verdict
Trade crypto and access a wide range of services including loans, returns on deposits, a Visa card (and even stocks and banking) with this all-in-one platform.
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors, thanks to its wide range of products.
There are two main platforms. The crypto.com app is targeted to beginners and aims to be an all-in-one crypto app that includes useful features like earning, payments and price alerts. You can easily purchase crypto using a credit or debit card, or deposit AUD using PayID and bank transfer.
The desktop exchange is targeted at traders and offers relatively low fees, although depositing fiat on and off the platform can be costly and is only done in USD.
There is also a curated NFT marketplace which offers bespoke digital collections.
Unfortunately Crypto.com customer service can be difficult and response times are highly variable.
Pros
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All-in-one ecosystem. Crypto.com aims to be a super app for crypto investing. You can use the app to buy and sell crypto, earn rewards on your holdings, and spend it easily with the Crypto.com debit card.
Cons
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CRO rewards may change. The benefits provided through a Crypto.com debit card are subject to change. In June 2022, rewards were significantly reduced which upset many users. This is an issue because users are required to purchase and hold a portion of CRO tokens to access the benefits.
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Customer service. Even though Crypto.com offers multiple ways for you to get in touch with its support staff, many customers have complained on Trustpilot that the platform’s customer support staff wasn’t very helpful.
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High fiat withdrawal fees. It can cost up to 25 USDC (US$25) to transfer your fiat from Crypto.com to your bank account on the desktop exchange.
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App fees. Fees on the app are not clearly listed until a purchase is made. Social media users have reported that they suspect a spread – similar to a hidden fee – is charged when buying and selling on the app.
Details
Product details
| Product Name | Crypto.com App |
| Fiat Currencies | USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP |
| Cryptocurrencies | BTC, ETH, XRP, DAI, EOS, BNB LTC, ADA, CRO, UNI & 307 more |
| Deposit Methods |
Bank transfer Credit card Crypto.com Pay Cryptocurrency Debit card PayID Apple Pay |
| Trading Fee |
Maker: 0.00 – 0.15% Taker: 0.05 – 0.30% |
| Deposit Fees |
PayID: $0 Cryptocurrency: $0 Crypto.com Pay: 3.99% + network fees Apply Pay: 2% Credit Card: 2% Debit card: 1% |
| Withdrawal Fees | Fees vary |
What do Australians think of Crypto.com cryptocurrency trading platform?
- 3.9/5 overall for Customer Satisfaction - higher than the average of 3.89
- 3.98/5 for Trust - lower than the average of 4.2
- 3.82/5 for Customer Service - higher than the average of 3.78
Based on Crypto.com cryptocurrency trading platform scores in Finder's 2024 Customer Satisfaction Awards.
Ratings breakdown: How we scored Crypto.com
| Supported cryptocurrencies | ★★★★★ |
| Transferring money or assets | ★★★★★ |
| Fees and costs | ★★★★★ |
| Ease of use | ★★★★★ |
| Customer service | ★★★★★ |
| Features | ★★★★★ |
| Trustworthiness/security | ★★★★★ |
How we rate our crypto exchanges and platforms
Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology for more information.
Our score and selection of the best crypto exchanges is based on the same criteria as our annual Crypto Trading Platform Awards, updated by our editorial team throughout the year to reflect changes in the market.
About Crypto.com
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 80 million active users by January, 2023.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognised sporting organisations and celebrities.
The exchange is headquartered in Singapore and operates a local office in Melbourne.
Crypto.com supported assets
Crypto.com supports over 315 cryptocurrencies, but some notable assets are missing. Namely, BNB, USDC and TRON, which are in the top 20 cryptos by market cap. In total, 12 of the top 20 cryptos are available on Crypto.com.
Popular assets on Crypto.comCrypto.com fees review
Crypto.com charges a 2% fee for credit card deposits, 2% fee for apply pay deposits and a 3.99% + network fees fee for crypto.com pay deposits. Cryptocurrency and PayID deposits are free for folks in Australia.
Deposit and withdrawal fees
| Transaction type | Fee |
|---|---|
Deposit funds |
PayID: $0 Cryptocurrency: $0 Crypto.com Pay: 3.99% + network fees Apply Pay: 2% Credit Card: 2% Debit card: 1% |
Withdraw funds |
Fees vary |
Crypto.com uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee.
| Type | Fee |
|---|---|
Maker |
0.00 – 0.15% |
Taker |
0.05 – 0.30% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
Crypto.com deposit methods
- Bank transfer
- Credit card
- Crypto.com Pay
- Cryptocurrency
- Debit card
- PayID
- Apple Pay
How to sign up on Crypto.com
Before you can get started trading on Crypto.com, you'll have to go through a Know Your Customer (KYC) verification process (which usually involves proof of identification).
- Get started
Visit Crypto.com's site. After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Crypto.com.
About the Crypto.com app
The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app’s fiat wallet that can then be used to make purchases at any time.
In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.
| App store | Rating | Total reviews |
|---|---|---|
Google Play |
4.5 stars |
496k reviews with 10m downloads |
Apple Store
|
4.6 stars |
13k reviews |
Is Crypto.com safe?
Past hacks. In January 2022 approximately $35 million was stolen from 483 users. This was due to an issue with the two-factor authentication (2FA) protection on individual accounts.
Crypto.com claims that all affected users were fully reimbursed.
In response Crypto.com established a Worldwide Account Protection Program (WAPP) which is intended to reimburse any victims of future hacks for up to USD$250,000. Furthermore, new protections were introduced to the app that include a 24 hour window to cancel any withdrawals to new addresses.
Regulation. Crypto.com holds an Australian Financial Services Licence (No. 467462) which allows it to provide financial services, including the Crypto.com debit card.
Security features. Crypto.com has an extensive range of security features that are either enabled by default on accounts or can be switched on for added security. For example, app users must use a passcode and may enable two-factor authentication (2FA) for added security. Cryptocurrency withdrawal addresses must be authorised from the email address you signed up with before a withdrawal can be made. You can enable additional security features like Trusted Device Management, a 24-hour address lock for new whitelisted addresses, and anti-phishing codes for emails.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $129 |
Price (USD) $49.99 |
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number for card users, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful. Carefully read reviews to get an idea of other consumers’ issues and make an informed decision.
How to reach Crypto.com customer support
- Contact form
- Discord
- Live chat
- Telegram
Alternatives to Crypto.com
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How we picked theseCrypto.com Level Up
Crypto.com recently announced its new Level Up program that will provide banking, stock investing and card services all from the one account. It will offer 6 different tiers based on the size of your account, with up to 10.5% p.a. in rewards for the highest tier.1
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
Huge spread avoid this one
They advertise low fees but they hit you hard with the spread, you buy crypto at the current price but when you sell it back its lower than the current price. They took 45% of my profit for themselves and left me with 55%. I learned the hard way.
A rip-off
Crypto.com is pretty much a rip off for low volume users like me. Had a small amount 0.0006 BTC I wanted to withdraw to another platform. I had to deposit first another 0.0006 BTC to reach the minimum withdrawal limit of 0.0012 to only realise the fee to withdraw was 0.0006 BTC. Trying to discuss that with customer service, they refused doing a commercial gesture despite the fact other platforms charge ~60x lower fee for withdrawal (for instance kraken)
Useless
This company is incompetent. Deposited $5k and have heard nothing for 8 weeks. Complained and have asked my bank to reverse the funds and start an investigation. They deserve a zero rating.
NO SUPPORT AND HUGE TAX ISSUES - GO WITB OTHER CRYPTO
TAX ISSUES - DO NOT INVEST HERE… I have all email transactions to support this. I used crypto.com in 2021 and made great returns. I converted it back and sold. They NEVER sent the form via email they say they send. To access your taxes you must create a new account on their OTHER platform - to then access my transactions list and download EVERY report available to see they are ALL BLANK AND THEY DONT HAVE ANY OF MY 2021 TRANSACTIONS. They sent me the same instructions I followed when I reached out to support, then collected my personal info (Ohio drivers license) to get the transaction report. I sent everything to have Gil tell me that hey don’t help with my taxes in Germany anymore. I pleaded via email that I’m not in Germany and received a generic reply. There IS ONLY CHAT SUPPORT THEY DONT HAVE PHONE AVAILABLE. I’m 28 years old freaking it that I’m going to default on taxes and they keep telling me I’m being escalated to a new team but won’t tell me what team, don’t have numbers, and won’t address any of the things I’m saying in my emails. I honestly thought someone was trying to steal my identity after I sent everything confirmed my entire account and he said I was in Germany. Due to my own not understanding that this would be an issue I have to manually go through the transactions in my account instead of them providing the ones too me. I use several stock and crypto exchanges and investment platforms - Coinbase and robinhood are two big ones to name - and this was an easy download of the documents - as I thought it would and should be.
Bunch of cheaters!
My bank settled the ACH transfer in exactly 1 business day (24hrs) and Crypto.com is holding it (not settling) till the last second. Legally they say up to 7 days and I am 99.99% convinced they are holding my deposit before I can withdraw it to an external wallet. Their favorite line is "Thank you for your patience" instead of being a technology and crypto company. Their spreads on buy-sell is the worse. Don't fall for all the marketing hype. Use Binance.
It's easy
It's not hard to purchase and sell from this platform. The security is great and lot of information in your face. Wish we could get better benefits though.
RUN!!!!
Run as fast as you can from this company 3 weeks no they still can’t let me access my account after not being able to use sms verification 2 phone calls 25+ different people saying they are taking and following this issue 4 emails saying with in 24 hours 1 email saying within 48 hours Now it’s a case by case so they must have 3 weeks of back log cases take your money and close your account
Stay away
My phone had been stolen. I can’t access my crypto.com account my moneys is now stuck I have sent over 200 emails talked too 20 different people 2 phone calls 3 times been told by 3 different people it will be fixed with in 24 hours with in 2 weeks still can’t access my account..stay away !!,
Exit and top up fees halted my CRO Visa application in its tracks
I initially thought the Midnight Blue Crypto.com Visa debit card would give me a chance to test run a crypto card for free. But when I read the Product Disclosure Statement (PDS) I see that it is not free - $10 fee to close the Midnight Blue card account, $70 for other cards - $5 per month fee after 12 months inactivity So it will cost to exit the card - therefore not free to test run it. Also the Top-Up Fee to the Debit card of 1% puts me off (in the Help article). These fees are what stopped me in my tracks in progressing my application. Also $70 to later upgrade (in the PDS) is also a deal breaker for me. I would have liked to have discovered about the method used to set conversion rates from my crypto into A$ when I top up the card. I wonder if it a fair market rate conversion at the time or a bit of a rip-off rate? There are conflicting details of fees between the PDS and the help: https://help.crypto.com/en/articles/5966390-crypto-com-visa-card-fees-and-limits-australia-including-new-zealand-residents-holding-australia-issued-cards
Poor support and benefits for user. Below average platform
Tried to get Information from Support. Communicated my Issues with Telegram and Discord Groups, 'Ambassadors' barely replied with clear help. No good results otherwhise I shouldn't be here. Total waste of time. Once the money is on the Visa Card, there are heaps of places that do NOT accept it.
James Finder
Journalist
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Sarah Megginson Finder
May 17, 2024
Hi Rish,
While we’re not licenced to provide advice, it does sound very likely to be a scam if they’re asking you to deposit money in order to unlock any returns. We would recommend you proceed with extreme caution.
Rish
May 15, 2024
I invested money in https://www.slk-market.cc/ now my wallet balance is 1.6M.now they say to deposit 8laks as security deposit to withdraw the money to my account.Is this a scam?