1st Energy plans and review

Our verdict: 1st Energy could be worth considering for households in Victoria and Tasmania but its plans and prices leave much to be desired elsewhere.

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1st Energy review

Amid rising energy prices, 1st Energy remains a reasonable choice for households in VIC and TAS seeking out an electricity plan

NSW residents may be better off shopping around elsewhere as plan prices don't stack up well against the reference price. This is a benchmark set by the energy regulator to help you compare electricity plans.

For now, its market offers in QLD and SA are paused for new customers. We'll update our guide when the market offers are once again made available.

If you're in VIC, you can also sign up to 1st Energy's gas plan if you prefer to bundle your services with the same provider. Just keep in mind this might not be the cheapest option.

Pros

  • Australia-based customer support
  • No credit card fees

Cons

  • Poor green credentials
Compare electricity plans from 1st Energy
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                                                  Name
                                                
                                                  Plan features
                                                
                                                  Reference price
                                                
                                                  Typical annual cost
                                                
1st Energy - 1st Saver
    	    Basic Plan Information  |     (1ST741413MRE2@EME)
1st Energy logo
Single rate tariffFeed in tariff available
  • No credit card fees
  • Disconnection fees
  • Rates are not fixed
  • FiT from 2.5c/kWh
Reference price
10% less
than reference price
Estimated cost/year (typical usage)
$1,620/year    
Go to siteView details
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The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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                                                  Name
                                                
                                                  Plan features
                                                
                                                  Reference price
                                                
                                                  Typical annual cost
                                                
1st Energy - 1st Saver
    	    Energy Fact Sheet  |     (1ST606032MR@VEC)
1st Energy logo
Single rate tariffFeed in tariff available
  • No credit card fees
  • No disconnection fee
  • Rates are not fixed
  • FiT from 3.3c/kWh
Reference price
10% less than
Victorian Default Offer
Estimated cost/year (typical usage)
$1,310/year    
View details
1st Energy - 1st Super Saver
    	(1ST606072MR@VEC)
1st Energy logo
Single rate tariffFeed in tariff available
  • No credit card fees
  • No disconnection fee
  • Rates are not fixed
  • FiT from 3.3c/kWh
Reference price
10% less than
Victorian Default Offer
Plus an extra 17% below the Victorian Default Offer if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$1,310/year    
$1,060 if you meet the conditional discount requirements
Go to siteView details
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The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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                                                  Name
                                                
                                                  Plan features
                                                
                                                  Reference price
                                                
                                                  Typical annual cost
                                                
1st Energy - 1st Saver
    	    Basic Plan Information  |     (1ST764665MRE2@EME)
1st Energy logo
Single rate tariffFeed in tariff available
  • No credit card fees
  • Disconnection fees
  • Rates are not fixed
  • FiT from 2.5c/kWh
Reference price
5% less
than reference price
Estimated cost/year (typical usage)
$1,950/year    
Go to siteView details
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The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
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                                                  Name
                                                
                                                  Plan features
                                                
                                                  Reference price
                                                
                                                  Typical annual cost
                                                
1st Energy - 1st Solar Bonus
    	    Basic Plan Information  |     (1ST775612MRE2@EME)
1st Energy logo
Controlled loadFeed in tariff available
  • No credit card fees
  • Disconnection fees
  • Rates are not fixed
  • FiT from 10c/kWh
Reference price
3% less
than reference price
Estimated cost/year (typical usage)
$2,570/year    
Go to siteView details
1st Energy - 1st Smart Saver
    	    Basic Plan Information  |     (1ST775616MRE3@EME)
1st Energy logo
Controlled loadFeed in tariff available
  • No credit card fees
  • Disconnection fees
  • Rates are not fixed
  • FiT from 8.94c/kWh
Reference price
3% less
than reference price
Estimated cost/year (typical usage)
$2,570/year    
Go to siteView details
1st Energy - RACT Saver
    	    Basic Plan Information  |     (1ST814565MRE1@EME)
1st Energy logo
Single rate tariffFeed in tariff available
  • No credit card fees
  • Disconnection fees
  • Rates are not fixed
  • FiT from 8.94c/kWh
Reference price
3% less
than reference price
Plus an extra 7% below the reference price if you meet the conditional discount requirements
Estimated cost/year (typical usage)
$2,240/year    
$2,090 if you meet the conditional discount requirements
View details
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The estimated yearly cost includes GST for a household in the Tasmanian Networks zone. We've used postcode 7000 to help you get an idea of prices, however, these may vary slightly depending on where you live. Always double-check plan details that matter to you.
Compare gas plans from 1st Energy
1 - 1 of 1
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                                                  Name
                                                
                                                  Plan features
                                                
                                                  Charges
                                                
                                                  Typical annual cost
                                                
1st Energy - 1st Saver Plus
    	    Energy Fact Sheet  |     (1ST561599MR@VEC)
1st Energy logo
Single rate tariff
  • No credit card fees
  • No disconnection fee
  • Rates are not fixed
Pricing
Supply: 86.9c/day
Usage: 3.96 - 5.39c/MJ
Estimated cost/year (typical usage)
$990/year    
$970 if you pay on time
View details
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The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption. 

1st Energy offers
1st energy logo
  • Get $250 credit on the Super Saver plan. That's $125 after 4 months and another $125 after 8 months. Available to NSW residents. T&Cs apply.
  • Sign up to Super Saver plan to get $275 credit applied to your next bill issued after 11 months and a $275 credit every 12 months thereafter. Available to VIC residents. T&Cs apply.
  • TAS customers can sign up to the 1st Energy Smart Saver plan and get a $150 credit on their 2nd bill. Additionally, TAS customers can get an additional $150 credit on the 1st Plus plan - that's $75 after 6 months and another $75 after 12 months. T&Cs apply.
Read a more detailed view on
Rewards and features
Customer service
Solar energy
Green energy
Rewards and Features
Rewards and features
1st Energy doesn't offer much in the way of additional bells and whistles but depending on where you live, you could get access to:
Pay-on-time discounts
NSW households that sign up to 1st Energy's electricity plan are able to get a 5% discount whenever they pay their bill on time. 
It's a similar situation for those signing up to the retailer's gas plan in VIC. However, the discount is slightly lower at 3%. 
Customer Service
Customer service
Australia icon
Local customer support
Social Media
Phone call and social media
Payment assistance
Financial hardship assistance
How can I get in touch with 1st Energy?
If you have a question or concern, you can reach 1st Energy's Australia-based support team in a few different ways:
  • Ring the customer service line between 8:30am and 6pm AEST, Monday to Friday
  • Fill out an enquiry form on its website
  • Get in touch via 1st Energy's social media accounts such as Facebook or Twitter
Customer satisfaction
There aren't any reviews for 1st Energy on Finder just yet but we've collated ratings from other sources:
As of 8 November 2024, 1st Energy scored:
  • Product Review: 3.9/5 stars (600 reviews)
  • Trustpilot: 4.4/5 stars (299 reviews)
  • Google: 3.8/5 (1,049 reviews)
  • Keep in mind: These reviews are subjective and may not reflect your own experience. Use reviews to only inform your research when choosing a new plan.
solar energy icon
Solar energy
1st Energy doesn't offer dedicated solar plans but you can access feed-in tariff rates on its normal electricity plans.
1 - 4 of 4
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            Name
          Product AUFEG-CDR
                                                  Solar feed-in tariff
                                              
TAS
8.94 cents per kWh
VIC
3.3 cents per kWh
QLD
2.5 to 5 cents per kWh  
NSW
2.5 to 5 cents per kWh  
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green energy icon
Green energy
Is 1st Energy environmentally friendly?
Green Electricity Guide Rating: 3.54/10
1st Energy came in the bottom third of energy providers on the 2022 Green Electricity Guide (34th out of 47 providers) but has shown improvement from the previous report.
It scored points for not being actively involved in fossil fuel extraction, but failed to take an active stance on climate change. It also has low transparency about its energy and buys its power from the open market (where fossil fuels dominate).
1st Energy also doesn't offer carbon-neutral plans or the option to add on GreenPower. 
GreenPower is a government initiative that lets you buy green energy and put it back into the grid via select partners. 1st Energy is not one of these.
Ready to sign up with 1st Energy?
Now that you've read our review of 1st Energy, you can have a look at its plans once again before signing up. 
If you're still on the fence, you might benefit from comparing other energy providers on Finder before committing to a decision.
See 1st Energy plans
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                      Written by
                  


        

          
        

      

      
      

                  Editor I Tech and utilities expert
              


          


    

      

        Mariam Gabaji is an editor and tech and utilities expert at Finder with 12+ years of experience as a journalist. She's committed to helping households cut through the industry jargon and save money on their bills. Her expertise is often featured in media including the ABC, Yahoo Finance, 9News, 7News, A Current Affair, The Guardian, SBS and Money Magazine. See full bio
      


              
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