The annual estimated electricity prices are based on a residential customer on the Evoenergy network who consumes 6,500kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Evoenergy network who consumes 20000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Where is ActewAGL Available?
ActewAGL has a few distinct electricity plans for residents of the ACT and a single market offer for those who live in Queanbeyan. It also has one gas plan for ACT.
The choice of 200% GreenPower as well as an energy shop where you can recycle appliances, get more energy-efficient heaters, and more.
Cons
Guaranteed discounts on most of their plans don't necessarily make ActewAGL the cheapest supplier for you overall.
Retailer name
ActewAGL
Customer service rating
Customer service rating
Complaints as percentage of customers
1%
Total complaints in 2019-20
1,235
Calls taken within 30 seconds by call centre
53%
Average call centre wait time
176
Percentage of calls abandoned by call centre
15%
ActewAGL was formed back in 2000 as a joint venture between ACTEW and AGL Energy.
Today, it delivers electricity to more than 195,000 homes and businesses in the ACT, plus gas connections to 145,000 customers.
Fully GreenPower accredited, the retailer can install solar power systems custom-designed for your home and has a range of environmentally friendly programs to help customers save energy and reduce their carbon footprint.
Does ActewAGL offer solar?
ActewAGL doesn't have specific solar plans but it does offer a feed-in tariff on its electricity plans.
ActewAGL got a score of 1.29/10 on the Green Electricity Guide, placing it right about average among Australian energy retailers. It performs poorly in terms of both carbon emissions and renewables policy, but has a good stance against fossil fuel energy sources as well as being very transparent about its energy.
However, ActewAGL does offer two forms of accredited GreenPower. One allows you to pay for a fixed amount of green energy daily, while the other lets you pay to ensure that between 10 and 200% of your energy use will be offset by green and renewable sources.
What is the ActewAGL Energy Shop?
In addition to selling electricity and gas to customers, ActewAGL also has a retail store in Fyshwick, ACT, which sells and installs a range of energy products:
While ActewAGL does not have a dedicated phone app, you can manage your account online at www.my.actewagl.com.au.
Looking to switch to ActewAGL Energy?
Now that you've read our review of ActewAGL Energy, you can check out its plan once again before signing up. If you're still unsure, you can compare other energy providers on Finder before committing to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a 'peak tariff', 'peak only' or an 'anytime tariff'. There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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You can rely on us. We update plan data on dozens of providers daily, and we're constantly fact-checking.
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Learn more about energy
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5 plans selected by our experts, assessed and updated regularly
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
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