Our verdict: AGL plans are on the more expensive side in most states. However, if you value customer support and an easy to use app it could be right for you.
AGL is one of Australia's 3 largest electricity and gas retailers. While its plans tend to offer a bit more in the way of features and rewards, they also come at a slightly more premium price in .
The good news is there are monthly billing options to help manage the cost of your plan as well as no lock-in contract.
Pros
Access to a range of discounts with AGL Rewards - just by signing up
Mobile app to track usage and manage your plan
Live chat support available
Options to bundle your energy and internet plans. This can save up to $35 a month for the first 6 months
Cons
Rated poorly for environmental friendliness
Credit card fees apply
2023 Finder Customer Satisfaction Awards
Highly commended: Gas provider (national)
AGL has taken out 3rd spot in our national gas ratings. Customers gave it top marks for providing value for money, good customer service and ease of signing up.
AGL took the lead among providers offering gas plans in WA. It scored highly for offering value for money. An impressive 98% of respondents said they’d recommend AGL.
In late November 2023, AGL introduced a new electricity plan called AGL Netflix plan. The plan gives you free Netflix with ads ($8 per month). Alternatively if you want to have a higher Netflix tier you can do that too, but will still only receive a $8 per month discount.
The annual estimated electricity prices are based on a residential customer on the Ausgrid network who consumes 3,900kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the Energex network who consumes 4,600kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Jemena network who consumes 18542MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Allgas Energy network who consumes 8000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
We currently don't have that product, but here are others to consider:
How we picked these
The annual estimated gas prices are based on a residential customer on the ATCO network who consumes 4015MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Can I bundle gas, electricity and internet with AGL?
Yes, you have the option of bundling your AGL electricity and gas bills with AGL internet and mobile.
AGL Internet
Save with $39/month off for the first 6 months then $15/month ongoing when you also sign up for an AGL energy plan.
Plan name
NBN speed tier
Standard monthly price
Discount price (first 6 months)
Ongoing discount price
Home Standard
NBN 50
$94
N/A
$79
Home Fast
NBN 100
$104
$65
$89
Home Superfast
NBN 250
$114
N/A
$99
Home Ultrafast
NBN 1000
$124
N/A
$109
AGL Mobile
You can save big on an AGL mobile plan with up to $20/mth off select plan fees for the first 6 months. Then $10/mth off ongoing.
Plan
Data
Standard monthly price
Discount price (first 6 months)
Ongoing discount price
5G Lite
20GB
$35
N/A
$25
5G Medium
80GB
$40
$20
$30
5G Large
160GB
$50
$30
$40
Does AGL offer a seniors plan?
AGL is one of the only energy providers on Finder that offers a specific plan for seniors.
Its Senior Saver plan is available to new and existing AGL customers in NSW, QLD, VIC and WA. To access the offer, you must:
Have a valid Seniors Card and add your number to your account.
Be the primary account holder.
Learn more: Depending on your state you may be eligible for a seniors energy rebate or concession.
AGL offers
Deal
Get up to $50 sign up credit on AGL Senior Plan
Sign up to AGL Seniors Plus electricity or gas plan and get up to $50 credit. Available to residents in NSW, VIC, SA and QLD. T&Cs apply.
AGL offers a solar feed-in tariff of 5c/kWh on its non-solar plans except in VIC where it's 5.2c/kWh.
AGL sells solar batteries and solar battery and system bundles if you don't have solar yet.
Green energy
Is AGL environmentally friendly?
Green Electricity Guide Rating: 1.2/10
Greenpeace's Green Electricity Guide consider AGL the least green energy provider.
It's Australia's biggest climate polluter and plans to burn coal until 2035 in addition to mining coal.
Despite this, AGL does participate in green initiatives. For example, you can purchase accredited GreenPower on all its plans. This allows AGL to send renewable energy back to the grid on your behalf.
You can choose equal to 20% or 100% of your household electricity consumption from renewable sources at the following rates:
Percentage of GreenPower
Cost
Cost per quarter
20% of GreenPower
$1 per week
$12
100% of GreenPower
4.4 cents per kWh
$55
Ready to sign up with AGL?
If you'd like to sign up to AGL's plans, click the green button. This will take you to AGL's website where you can enter your details and sign up.
Once you've made your request, AGL will take care of everything in the background. The switching process should be done in 2 business days. You'll be connected to power the whole time.
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
10 of 106 reviews
★★★★★Concerned (Sunshine coast) 2 years ago
Confusion reigns
- I waited 30mins, asked if the staff member could change my plan - the answer was “yes”, I asked for a better plan, gave all my details - and got transferred to “the team”. Waited another 15mins, then was advised by another staff member that the plan my acquaintance is on (I saw her current invoice) does not exist.
And no, there was nobody else I could talk to regarding this.
Seems we all had a tiring day.
★★★★★D Power (Brisbane) 2 years ago
Fees and charges 2 dollars a day
They charge over a dollar a day for supply charge and a dollar a day for solar charge.... Over half my bill was supply charges it's a total joke and they tack on GST at the end of the bill it's not included eg.... 140 for the month with al credits ECT added then + GST $14 like it's a joke they charge as much for my solar they they only need to pay couple dollars off the bill. Go with anyone else nectr are under a dollar a day supply charge and they don't charge for the solar at all!!!
★★★★★Robert (Adelaide) 2 years ago
Mislead over Solar Feed-in Tariff
After a year of problems with billing, they finally sent for a final bill. Over that year I only got around 5.2 cents per kilowatt exported when they had advertised 12 cents per kilowatt. This meant I had to pay over $450 more than I should have paid.
★★★★★GB (South east queensland) 2 years ago
Helpless Customer Service | $neaky Plans | Poor Communication
AGL changed my solar saver plan and email went to Spam folder. They also added demand plan and reduced solar FIT to 5c. After calling 131 245 to resolve issue, customer service operator tried to do me a favour by switching my plan to 10c with cap on first 14KWH. I asked politely why the demand price added to my plan and how to remove it. She explained this was Energex issue and I'll be charged to put a request to remove it. When I didn't initiated it then why I was put on demand price. AGL needs to waive off the Energex charges or absorb the costs. This is sneaky tactics as demand charges money goes to AGL not Energex. Lady become agitated when I asked I have to switch providers and discuss with friends and family for alternative providers if AGL is not happy to resolve issue such as removing demand pricing, cap on solar plan, offering high FIT. I explained in a polite tone that I appreciate that she is unable to do anything as AGL is not interested in retaining customers. I feel Resolution team is not trained to handle the enquiries or they're not provided with ample resources to understand customer needs.
★★★★★PhillB (Centennial park) 3 years ago
Impossible to sort anything out
Our internet fails with them weekly. And then we go on chat bots with them, and the website randomly switches chat bots from the telecom team to the energy team. Then calling up they say to use the chat team. It's a never ending circle, we have been without internet for another weekend. Do not bundle any services with AGL
★★★★★Bye-AGL (Turramurra) 3 years ago
Rates increase without any notice.
They put me on the new rate without any notice. I have been with AGL for 10 years and it is time for a change.
★★★★★G. Habashy (Sydney) 3 years ago
Inaccurate Billing
My experience with AGL Gas is awful. No personal contact to deal with concerns. Over estimations of metre, overcharging and the people there can't read metre even when you send them a photo of the reading! It seems from the Reviews that there are lots of people who have problems with AGL. We should have some kind of group action against this company otherwise they'll keep ripping people off.
★★★★★Erol Akarsu (Melbourne ) 3 years ago
Think twice about switching over
Do not touch this company as an internet provider. They have no experience or care. My 80 year old mother, with no communication was cut off from the internet ( which matters a lot) during the transfer stage and AGL support was inaccessible with after 45 minutes on the phone my waiting time or advance in the queue did not move from 95 minutes and 36 in the queue. It is not about monthly fees who can you get help from when you need it. Think about that before you are enticed by the sales staff. Try talking to support before changing plans… Erol
★★★★★Michael Arellano (Loftus) 3 years ago
Rates increase notice even before first bill. Bait and switch ?
I have moved to this provider as it was being promoted by Finder. To my disappointment they already sent a rate increase even before I got my first bill. Rates increase notice even before first bill.
★★★★★Syed Shaw (Underwood queensland ) 3 years ago
Most expensive supplier
AGL sent the bill based on estimate and not actuall reading which was $1100 for 3 months and in fact the monthly bill is $100 per month.
Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.
Finder
MaiAugust 5, 2019Finder
Hi Numberwoman,
Thank you for contacting Finder.
In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).
Hope that helps.
Kind Regards,
Mai
JohnMay 21, 2018
I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.
Cheers,
John
Finder
JeniMay 21, 2018Finder
Hi John,
Thank you for getting in touch with finder.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.
I hope this helps.
Have a great day!
Cheers,
Jeni
DianneApril 24, 2018
I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.
ArnoldApril 24, 2018
Hi Dianne,
Thanks for your inquiry.
You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.
Hope this information helps
Cheers,
Arnold
WendyOctober 12, 2017
Hi
Due to long holidays , I will move from the current apartment from 07/11/2017.
And when I come back at the end of February of 2018 , I will rent a new locations .
Can you please let me know do I need to cancel my electricity plan ?
Or Can I transfer my plan to a new address when I rent a new apartment ?
Best regards
Finder
HaroldOctober 13, 2017Finder
Hi Wendy,
Thank you for your inquiry.
The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.
I hope this information has helped.
Cheers,
Harold
MaxJuly 13, 2017
Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?
LiezlJuly 14, 2017
Hi Max,
Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.
If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.
Our verdict: Momentum Energy is a solid option if you’re searching for a green energy provider as well as reasonably priced plans in NSW, VIC, SA or QLD.
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Your website shows that some energy providers charge credit card fees. When I check the individual provider (AGL) I see lots of information about how to pay, but no information about the credit card fee.
Hi Numberwoman,
Thank you for contacting Finder.
In most cases, you will be see the payment fees if you will visit the energy provider’s terms and conditions though their website. Looking at AGL’s T&Cs, using a Visa or Mastercard credit card as a mode of payment will incur a processing fee of up to 0.45% (GST incl.).
Hope that helps.
Kind Regards,
Mai
I would like to know the approx cost of an at home refill for a 45kg gas bottle. I have not been able to find unit rates anywhere and therefore comparison is difficult. Basically, all I want is the unit rate for the gas, I do not need bottle hire or exchange bottle charges.
Cheers,
John
Hi John,
Thank you for getting in touch with finder.
As a friendly reminder, while we do not represent any company we feature on our pages, we can offer you general advice.
Approximately, some energy companies sell 45kg bottles for $96 if paid at time of placing order up to $102. For your other enquiries, you may call AGL at 131245.
I hope this helps.
Have a great day!
Cheers,
Jeni
I appear to not be receiving any frequent flyer points, why when I signed up for them twelve months ago.
Hi Dianne,
Thanks for your inquiry.
You may have to check with your credit card provider and have a look at the terms and conditions of the card. Most rewards card has a list of eligible purchases that earn corresponding points. These eligible purchases may vary extensively between providers. It would be best to contact them directly to verify and check if you are eligible to receive points for the payments you have been making. In the meantime, you can check our guide on how to earn points on frequent flyer card.
Hope this information helps
Cheers,
Arnold
Hi
Due to long holidays , I will move from the current apartment from 07/11/2017.
And when I come back at the end of February of 2018 , I will rent a new locations .
Can you please let me know do I need to cancel my electricity plan ?
Or Can I transfer my plan to a new address when I rent a new apartment ?
Best regards
Hi Wendy,
Thank you for your inquiry.
The ability to transfer your current plan to your supposed new address may vary depending where you live. If the energy supplier offers services there then you should be able to transfer your plan.
I hope this information has helped.
Cheers,
Harold
Do I still get the 7 cent rebate for power fed back into the grid from my solar panels, the same as I do with Synergy?
Hi Max,
Thanks for your question. Just to confirm, you have reached finder, not actually AGL and neither do we represent them.
If you wish to receive a quotation, please fill in your details in the form above and a consultant will work with you to compare range of energy suppliers in your area. Alternatively, you may contact AGL directly to enquire about rebates and concessions available.
Cheers,
Liezl