Our verdict: Tasmania’s state energy company Aurora is the only provider that lets you bundle electricity and gas. However, convenience can come at a cost.
As the state-owned retailer in Tasmania, Aurora Energy offers prices that may not be the cheapest, but are considered fair by the government. However, since Tasmania was opened up to competition back in 2014, other retailers can now offer cheaper prices.
Aurora is the only provider that sells both gas and electricity in Tasmania. If you want to bundle your services, Aurora is your only choice.
Aurora Energy does have a special subscription app called aurora+ available for 11c/day. It promises to give you daily usage updates on your power so you can track it better – although many recent customer reviews indicate this functionality isn't working at present.
The estimated yearly cost includes GST for a household in the Tasmanian Networks zone. We've used postcode 7000 to help you get an idea of prices, however, these may vary slightly depending on where you live. Always double-check plan details that matter to you.
Where is Aurora Energy available?
Aurora Energy is a government-owned Tasmanian energy retailer, and at one point was the sole energy provider in the state. It sells electricity and gas to Tasmanian residents.
Can I bundle gas and electricity with Aurora Energy?
You can. So long as you have a natural gas connection to your house, you can purchase both power and gas from Aurora.
That said, the only benefit you'll get is the convenience of having your utilities with one provider – there's no discount for bundling.
For a snapshot of Aurora Energy's customer service, we can use data in the 2019-2020 market report from the Australian Energy Regulator. Aurora Energy was faster to answer calls than other major providers but had twice the percentage of complaints filed against it by customers.
Aurora Energy
Market Average
Major provider average
Average call wait time
70 seconds
53 seconds
99 seconds
Calls abandoned before being answered
8%
9%
6%
Complaints (% of total customers)
4%
2%
2%
How can I get in touch with Aurora Energy?
If you need to reach Aurora Energy, there are a couple of ways to get in touch during the week. You can:
Ring up the customer service team 8am-6pm, Monday to Friday
Lodge an enquiry using the online general enquiries form for a slower response
Solar Energy
Does Aurora Energy offer solar plans?
Aurora Energy doesn't have solar-specific plans but it will pay you a solar feed-in tariff for each unit of solar power you feed back into the grid if you already have panels.
Aurora Energy offers government-accredited GreenPower, which supports renewable energy in Australia. 100% GreenPower means that for each unit of power you use, a unit of power is generated from a renewable source.
For GreenPower, you might pay an extra:
$7.53 per quarter – 10% GreenPower (0.6c/kWh)
$15.05 per quarter – 20% GreenPower (1.2c/kWh)
$37.63 per quarter – 50% GreenPower (3c/kWh)
$56.44 per quarter – 75% GreenPower (4.5c/kWh)
$75.25 per quarter – 100% GreenPower (6c/kWh)
Aurora Energy has also partnered with the Bank of us to offer low-interest "green loans" to Tasmanians looking to make their houses more energy-efficient.
Now that you've read our review of Aurora Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before commiting to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Learn more about energy
Our energy guides can help you compare and understand what plan is best for you.
Best energy plans:
5 plans selected by our experts, assessed and updated regularly
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
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