While picking a business provider will often involve shopping around and comparing quotes from providers, Blue NRG does a few things to set itself apart.
Blue NRG offers standard business electricity plans to its customers, with monthly billing and Smart Bills that consolidate billing for multiple accounts into one.
It has also partnered with independent consultancy agency Empower to run a free Energy Health Check on your business if you consume more than 20MWh per year. This can identify areas where your business can save.
It also offers "Smart Hub" software and an Energy Management Reporting app that will track your usage and give you insights into your power use. However, most business plans will come with something similar.
Blue NRG also provides the following:
Fortunately, Blue NRG does not sell lock-in contracts, so you can switch to a new provider anytime you want.
Blue NRG is available to small, medium and large business customers located in VIC, NSW, QLD or SA.
So long as you have solar panels installed, Blue NRG will provide solar feed-in tariffs for any energy you export.
It won't assist you with installing new solar panels, however.
Overall, Blue NRG's tariffs are decent across the board.
Its feed-in tariff is low for NSW, coming in about 1c/kWh below the average. It's equal to the state minimum in VIC (like many providers) and is roughly average for SA.
Only in QLD does Blue NRG offer around 0.5c/kWh above the average feed-in tariff.
NSW: 6.2c/kWh
VIC: 6.7c/kWh
QLD: 8c/kWh
SA: 6.8c/kWh
Blue NRG does not offer GreenPower, where customers can pay an extra fee on their electricity to support renewables in Australia.
However, it does provide businesses with the option to get a "ChargeMate" for their electric vehicles. This will cost you $30 per month plus the price of the electricity you use but promises charging that's 3 times faster than a standard charger.
Blue NRG's customer service leaves a lot to be desired, according to the AER's 2020-2021 Annual Retail Markets Report.
Customers were nearly 3 times as likely to get dropped or hung up on before their call was answered compared to other providers. Also, the number of complaints filed against Blue NRG encompassed more than 10% of its customer base, nearly 4 times more than the average provider.
| Blue NRG | Market Average | Major provider average | |
|---|---|---|---|
| Average call wait time | 46 seconds | 58 seconds | 115 seconds |
| Calls abandoned before being answered | 20% | 7% | 7% |
| Complaints (% of total customers) | 11% | 3% | 1.5% |
If you're looking to get something sorted, Blue NRG's support team is available on weekdays between 9am-5pm AEST. You can contact the support team using the following methods:
The Blue NRG team is local and based in Melbourne.
If you're keen to switch to an energy plan from Blue NRG, you'll have to visit the Blue NRG website and fill out your business details and select a plan. Blue NRG will process your order.
For more details, take a look at our guide on switching energy plans.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as "peak tariff", "peak only" or "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
The price estimate should not be used as an official quote but as an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
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