Full list of New Energy Tech Consumer Code approved solar retailers

Moving to solar energy is not only good for the planet, it can be good for your wallet too. Of course, just because it's generally a more ethical choice doesn't mean all retailers are. That's where the New Energy Tech Consumer Code (NETCC) comes in: it's the body that makes sure retailers follow ethical practices.

Up until February 2023 solar retailers used to be registered with the Clean Energy Council (CEC), but it has now changed to the NETCC.

Full list of NETCC-approved retailers for solar photovoltaic (PV) panels

The table below is a full list of retailers who are registered and approved with the NETCC to instal solar panels.

Why you should use a New Energy Tech Consumer Code approved solar retailer

Making the switch to solar can be daunting at first. It can involve hours of research and then you have to make a decision on which system to choose. When you purchase a solar PV system from a New Energy Tech Consumer Code approved retailer, you can avoid being ripped off and benefit from the knowledge that:

• They have signed a code of conduct which they must adhere to to remain an approved retailer.
• All retailers have gone through a vetting process. They must offer a standard minimum warranty period of 5 years on your entire solar PV system.
• Retailers must ensure you receive detailed information. This includes everything from installation to the final network connection.

In some states, government rebates for solar PV system installations actually require that the system be installed by a NETCC-approved installer. While this can be done without working with an approved retailer, you get the peace of mind that the entire process has been NETCC accredited.

How to choose the right solar PV installer

What to watch out for when choosing a solar panel retailer

When choosing a solar panel retailer it's important to look out for business practices that might not have your best interests in mind. Watch out for:

• Time in the market: Check how long a company has been in business by using ABN LookUp. If they've only been in business for a couple of years, it's possible no one has experienced dealing with them to claim a 5-year warranty when their solar PV system fails.
• Inconsistent reviews: Online reviews can be a good way to quickly gauge the professionalism and quality of a retailer; however, it's important to make sure that these reviews aren't being fabricated. Check reviews across multiple platforms including Google and Facebook, and see if they're consistent. If a company is doing a great job, that would normally be reflected across all platforms.
• Limited time offers: While a limited time offer can seem like a good deal, it can drastically cut down the time you have to do proper research on the product before you buy. This can lead to purchasing a poor product or getting a bad deal because it sounded good.
• Price match policies: Some businesses might offer this to be more competitive in the market. However, you should consider how they're able to match prices with potentially very different products. Enquire and make sure the quality of the solar panels and components matches the one you're already looking at.

What if I have a complaint against my solar retailer?

While the process of accreditation should ensure that all approved solar retailers offer a seamless experience, if you think your panels aren't installed properly or if you have a complaint about the retailer, there is a recommended process for resolution.

First, you should speak to the retailer directly about your issue. They should try to resolve the problem, but if you find you are still unhappy, you can reach out to your relevant consumer protection agency.

If the complaint is around an accredited retailer not adhering to the code of conduct, the NETCC has a complaints process which can result in the retailer being removed as a signatory to the code.

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