Credit card winner
When we asked Australians for their opinions about their credit card provider, ING came in first place overall, scoring 4.48/5 for overall satisfaction. Of the 45 people surveyed, 95% said they would recommend ING as a credit card provider. ING offers 2 credit cards: a low rate card with a $0 annual fee and a platinum card that offers cashback.
Bendigo Bank ranked in second place for credit card customer satisfaction, gaining an overall score of 4.48/5. Of the 46 people surveyed, 89% of people said they would recommend Bendigo Bank. It received the same customer satisfaction score as winner ING, and the tie was broken based on the recommendation score. Bendigo offers 6 credit cards for both personal and business use, including 2 that directly earn Qantas Points.
Coles ranked in third place, with an overall satisfaction score of 4.13/5. Of the 49 people surveyed, 81% said they would recommend Coles as a credit card provider. Coles offers 3 credit cards, with a choice of low rate, rewards and no annual fee. All of them offer Flybuys.
| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
| ING | ★★★★★ 4.48/5 | 95% |
| Bendigo | ★★★★★ 4.48/5 | 89% |
| Coles | ★★★★★ 4.13/5 | 81% |
| American Express | ★★★★★ 4.10/5 | 82% |
| Bankwest | ★★★★★ 4.09/5 | 81% |
| Qantas Money | ★★★★★ 4.09/5 | 73% |
| Bank of Queensland | ★★★★★ 4.08/5 | 81% |
| St.George | ★★★★★ 3.99/5 | 75% |
| ANZ | ★★★★★ 3.89/5 | 77% |
| CommBank | ★★★★★ 3.89/5 | 71% |
| NAB | ★★★★★ 3.81/5 | 71% |
| Citi | ★★★★★ 3.79/5 | 67% |
| Westpac | ★★★★★ 3.68/5 | 66% |
| Latitude Financial | ★★★★★ 3.58/5 | 56% |
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
Customers were also asked how they would rate each provider on a scale between 1 and 5 and in terms of:
The final brand score is an average of all of these individual ratings.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
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