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Money Transfer Customer Satisfaction Awards 2023

We asked 800+ Australians to rate their money transfer provider based on customer service, value for money and more – here's who came out on top.

Keith Kilcourse's headshot

By

Keith Kilcourse

Edited by

Jason Loewenthal

Updated

Finder money transfer award logo Money Transfer winner

worldremit logo

WorldRemit

We asked 883 Australians for their opinions about their favourite money transfer provider. WorldRemit came in first place out of 11 brands, scoring 4.4/5. 93% of the people surveyed said they would recommend WorldRemit to a friend.

How does WorldRemit work?

Highly commended

wise logo

Wise (TransferWise)

Wise ranked in second place for money transfers, gaining an overall score of 4.4/5. 90% of people surveyed said they would recommend Wise. It is of the few providers that offer the mid-market to customers when exchanging money.

Paypal logo

PayPal

PayPal ranked in third place, gaining an overall score of 4.3/5. 91% of people surveyed said they would recommend PayPal. Although PayPal is not a dedicated money transfer specialist, customers like the convenience of using the platform.

Money transfer ratings 2023

BrandOverall satisfactionCustomers who'd recommend
Moneygram logo★★★★★ 4.02/590%
OFX logo★★★★★ 4.31/581%
PayPal logo★★★★★ 4.33/591%
Remitly logo★★★★★ 4.28/589%
Ria logo★★★★★ 4.02/582%
TorFX logo★★★★★ 4.02/578%
TransferWise logo★★★★★ 4.33/590%
Western Union logo★★★★★ 3.98/583%
WorldFirst logo★★★★★ 3.97/576%
WorldRemit logo★★★★★ 4.44/593%
XE logo★★★★★ 3.95/582%

Why you can trust our awards

expert advice
Expert analysis
Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
help
They're comprehensive
We asked 883 Australians to rate money transfer providers based on several factors including whether they would recommend it to a friend.
independent
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Money transfer methodology

Jason Loewenthal's headshot
To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.
Keith Kilcourse's headshot
Publisher

Keith Kilcourse is a publisher at Finder for money transfers and credit cards. Passionate about helping people find the right credit card and save money on exchange rates. Previously worked at MoneySavingExpert.com in the UK for over three years. See full bio

Keith's expertise
Keith has written 3 Finder guides across topics including:
  • Money Transfers
  • Credit Cards
  • Personal Finance

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