NBN Provider Customer Satisfaction Awards 2023

We polled more than 700 Australians to find out which NBN providers rank best on customer service, reliability and more.

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By

Mark Neilsen

Edited by

Jason Loewenthal

Updated

Finder Award Winnder NBN providerNBN provider winner - Aussie Broadband

NRMA

Aussie Broadband

Aussie Broadband was ranked the number 1 NBN provider. It was top in the features and benefits, customer service and overall categories. 91% of the people surveyed said they would recommend Aussie Broadband, the most of any provider. Its Australia-based customer support is known to be responsive, and provides multiple ways to get in touch, including via phone, live chat and email. Its NBN plans have customisable data limits and upload speeds, plus it has plans aimed specifically at seniors and gamers.

NBN plans methodology

Highly commended

Dodo logo

Dodo

Dodo ranked in second place for NBN providers. It scored highly for overall satisfaction, as well as reliability and value for money. Dodo frequently offers sign-up discounts to save you even more money on its NBN plans. It even allows you to select the type of discount you'd like to receive – either a big discount in the plan's first month or smaller, ongoing discounts for 6 months.

iinet logo

iiNet

iiNet ranked in third place for NBN providers, with strong showings in the categories of speed, customer service and features and benefits. It has plenty of ways to get in touch if you need support. Certain NBN plans also come with 24 months of free Fetch TV, which allows you to have all your entertainment options in the same place.

NBN provider ratings 2023

BrandOverall satisfactionCustomers who'd recommend
Aussie Broadband logo★★★★★ 4.19/591%
Dodo logo★★★★★ 4.08/585%
iiNet logo★★★★★ 4.07/584%
Tangerine logo★★★★★ 4.03/580%
Optus logo★★★★★ 3.96/577%
Exetel logo★★★★★ 3.96/575%
Telstra logo★★★★★ 3.85/571%
iPrimus logo★★★★★ 3.84/576%
TPG logo★★★★★ 3.72/573%
Vodafone logo★★★★★ 3.71/568%

Why you can trust our awards

expert advice

Expert analysis

Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.

help

They're comprehensive

We asked 765 Australians to rate their NBN provider based on several factors including whether they would recommend it to a friend.

independent

They're independent

Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

NBN plans methodology

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To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.
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Written by

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise
Mark has written 53 Finder guides across topics including:
  • Entertainment streaming
  • Sports streaming
  • Broadband
  • Mobile

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