The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major super funds to tell us about their experiences. Now we can reveal what they said.
The winners are based on consumer ratings across 5 metrics: performance, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Australian retail super fund ANZ Smart Choice took the top spot, with 88% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.28 out of 5.
Australian retail super fund Mercer came in second place, with 87% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.19 out of 5.
Australian retail super fund IOOF Super came in third place, with 80% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.13 out of 5.
Australian industry super fund CARE Super took the top spot, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.44 out of 5.
Australian industry super fund Spirit Super (previously MTAA Super) came in second place, with 95% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.39 out of 5.
Australian industry super fund Statewide Super came in third place, with 91% of the users that we surveyed saying they'd recommend the fund to a friend. Its customer satisfaction rating was 4.37 out of 5.
| Overall satisfaction | Customers who'd recommend | Super fund |
|---|---|---|
| ★★★★★ 4.28/5 | 88% | ANZ Smart Choice |
| ★★★★★ 4.19/5 | 87% | Mercer Superannuation |
| ★★★★★ 4.13/5 | 80% | I.O.O.F. Super |
| ★★★★★ 4.09/5 | 85% | Suncorp |
| ★★★★★ 3.99/5 | 76% | One Path Custodians |
| ★★★★★ 4.44/5 | 95% | CARE Super |
| ★★★★★ 4.39/5 | 95% | Spirit Super (previously MTAA) |
| ★★★★★ 4.37/5 | 91% | Statewide Super (now Hostplus) |
| ★★★★★ 4.30/5 | 95% | cbus |
| ★★★★★ 4.27/5 | 88% | Vicsuper |
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 20,000 categories for our Customer Satisfaction Awards program.
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