Car insurance customer satisfaction winner - National
Youi car insurance came in first place overall for customer satisfaction, scoring 4.38/5. It scored highly in all categories including customer service, features and benefits, ease of application and value for money. On average 93% of Australians surveyed nationally said they would recommend Youi to a friend.
Everyday car insurance, which was formerly called Woolworths, was the second most popular car insurance provider in our survey. It gained an overall score of 4.36/5.
AAMI is the third most popular car insurance surveyed in our 2023 poll. It had an overall score of 4.32/5.
Car insurance customer satisfaction winner - NSWAAMI car insurance came in first place in NSW. It scored 4.4/5 overall, 4.2/5 for value for money and 4.5/5 for customer service. 93% of Australians surveyed said they would recommend AAMI to a friend.
CGU car insurance came in second place in NSW. It scored 4.4/5 overall, 4.3/5 for value for money and 4.2/5 for customer service. 94% of Australians surveyed said they would recommend CGU to a friend.
NRMA car insurance came in third place in NSW. It scored 4.3/5 overall, 4.1/5 for value for money and 4.5/5 for customer service. 90% of Australians surveyed said they would recommend NRMA to a friend.
Car insurance customer satisfaction winner - QLD
RACQ came in first place in QLD, scoring 4.57/5. 100% of people surveyed said they would recommend it to a friend. It also scored 4.5/5 for customer service, features and benefits, and ease of application.
Everyday car insurance (which was still Woolworths when we did the survey) came in second place in QLD, scoring 4.57/5, marginally behind RACQ overall. 98% of people surveyed said they would recommend Everyday to a friend. It also scored 4.5/5 for customer service, 4.4/5 for features and benefits and 4.6/5 for ease of application.
Youi came in third place in QLD. It scored 4.43/5. 94% of people surveyed said they would recommend the car insurer to a friend.
Car insurance customer satisfaction winner - SA
RAA came in first place in SA, scoring 4.66/5. 99%, almost everyone surveyed with RAA, said they would recommend the SA-based insurer to a friend.
Budget Direct was the second most popular insurer surveyed in SA, scoring 4.48/5. 98% of customers said they would recommend Budget Direct to a friend.
QBE car insurance ranked in third place in SA, gaining an overall score of 4.43/5. 92% of customers said they would recommend the car insurer to a friend.
Car insurance customer satisfaction winner - VIC
RACV is Finder's customer satisfaction winner in Victoria. The Vic-based insurer scored 4.4/5 overall and 94% of people surveyed said they would recommend the brand to a friend.
Youi is also popular in Victoria. It came in second place, scoring 4.38/5. 91% of people surveyed said they would recommend it to a friend.
Everyday car insurance, which was called Woolworths until recently, came in third spot in Victoria. It got an overall score of 4.32/5. 92% of people surveyed said they would recommend the insurer to a friend.
Car insurance customer satisfaction winner - WA
RAC is the winner in Western Australia. The WA-based insurer scored 4.51/5 overall. 95% of people surveyed said they would recommend RAC to a friend.
NAB car insurance came in second place in Western Australia, scoring 4.4/5. 90% of people surveyed said they would recommend the insurer to a friend.
Youi came in third place in Western Australia, scoring 4.38/5. 96% of people surveyed said they would recommend the insurer to a friend.
These are the national scores of the top 5 car insurers surveyed. To get these ratings, we added up the scores in all surveyed states then divided by 5 to get the average.
| Brand | Overall satisfaction rating |
|---|---|
| ★★★★★ 4.38/5 |
| ★★★★★ 4.36/5 |
| ★★★★★ 4.32/5 |
| ★★★★★ 4.32/5 |
| ★★★★★ 4.22/5 |
To get our customer satisfaction award winners for car insurance, we asked a total of 5,787 customers how they felt about their current car insurer. To be eligible for inclusion in the final results, we had to get a minimum of 35 responses for each car insurer.
We asked each customer to rate the following out of 5:
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
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