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Finder Retail Awards 2023: Best software & service brands
The Finder Retail Awards recognises Australia's favourite brands across more than 100 retail categories. We surveyed tens of thousands of real Australians to understand how they feel about their recent product purchases and used that information to reward the most popular brands.
These are the best brands in the software and services categories for 2023.
Best-rated business accounting software brand: Xero
This year's award for best business accounting software went to Xero. The Kiwi brand scored respectably well across all key metrics including value for money and ease of use. In addition, Xero received the highest overall rating for customer service and was recommended by 88% of surveyed customers.
Highly commended
MYOB
Intuit QuickBooks
Best-rated antivirus software brand: ESET
ESET is Australia's highest-rated antivirus software brand for 2023. It topped the scoring for performance, ease of use and value for money. An impressive 94% of surveyed customers said they would recommend this brand to anyone requiring protection from viruses and malware.
Highly commended
Kaspersky
Trend Micro
Best-rated dating app: Coffee Meets Bagel
Australians have crowned Coffee Meets Bagel as their preferred dating app at this year's Finder Awards. It received exceptional ratings overall with the highest scores in its field for app performance, ease of use, features, value and customer service.
Highly commended
Hinge
OKCupid
Best-rated VPN brand: Hotspot Shield
There are plenty of virtual private networks to choose from, but only Hotspot Shield has been awarded the best-rated VPN brand in this year's Finder Awards. It was recommended by 90% of surveyed users and received excellent scores for performance, ease of use and value for money.
Highly commended
NordVPN
ExpressVPN
Best-rated meal delivery service: Soulara
Soulara has once again taken out the top prize for food delivery at this year's Finder Awards, following its win in the same category in 2022. It received great ratings across the board, including customer service, product range and quality. But it was in the area of taste where Soulara really excelled, with a higher overall score than all of its competitors.
Finalists
Lite ‘n’ Easy
Youfoodz
How we chose the winners
The Finder Retail Awards recognises brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews regarding their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information about how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
Chris Jager is the editorial lead for shopping at Finder. With over 16 years of experience as a full-time journalist, Chris has provided expertise to many leading technology publications, including PC World, Australian Gamepro, Good Gear Guide, ARN, IT News, PC Authority, CRN, GameSpy, Gizmodo, Business Insider, MSN, Kotaku, Lifehacker Australia, Sydney Morning Herald and The Age.
Before joining Finder, Chris was the editor of Lifehacker Australia for 5 years. He has a Bachelor of Communications in Journalism from the University of Western Sydney. Outside of Finder, you'll find him playing with retro '80s computers while juggling 3 TikTok-obsessed daughters.
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We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
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