Finder Earn has been sunset and all funds returned to members

Posted:
News

As of Thursday 24 November, we have returned all funds to customers and are no longer offering Finder Earn to our members. At Finder we always put our members first, and are dedicated to investing our focus towards innovations that serve you best.

To put it simply, we have determined that Earn is no longer serving our members as it did in a low-rate environment.

Finder Earn was designed to give our members a competitive return on their cryptocurrency. As interest rates have increased and the macroeconomic environment has changed, it's now possible to get a more attractive return elsewhere.

If you were an existing Finder Earn member, your Earn balance in TAUD was automatically transferred out of Finder Earn in full, then converted 1:1 into AUD and added to your cash balance within your Finder Wallet account. This process occurred shortly after midday AEDT on Thursday 24 November.

AUD funds can be used to purchase other cryptocurrency in the app, such as Bitcoin or Ethereum, or withdrawn to your nominated bank account.

To withdraw AUD from your Finder Cash balance, please follow these instructions:

  • Go to the Wallet tab in your Finder app.
  • Tap on "Cash balance".
  • Tap "Withdraw".
  • Enter the amount you wish to withdraw and tap "Review".
  • Confirm your bank account details are correct.
  • Tap "Submit" to instruct us to process the withdrawal.
  • The funds have now been withdrawn and will generally be processed within minutes, but may take a few days to show up in your bank account, depending on your bank.

For first-time withdrawals: We may require additional details for some members when first making a withdrawal, including a bank statement. This is to ensure we comply with anti-money laundering and fraud-related regulations. If you are experiencing any issues or delay, please reach out to the Wallet support team either in-app via settings, or email the team at support@finderwallet.com.

We would like to thank everyone who used Finder Earn.

Over the last year, our members Earned over 500,000 TAUD and we're proud to have been able to offer such an innovative product to our members.

We hope you will continue to use Finder to manage your budget and make better financial decisions. All other features in the Finder app, including crypto trading, continue to operate as per normal.

If you have any other questions or need help with anything related to Finder Earn or the Finder app, please reach out to our customer care team by tapping the blue and white message icon in the bottom right of your screen.

Frequently asked questions

Why have you sunset Finder Earn?

Finder Earn was designed to give our members a competitive return on their cryptocurrency. As interest rates have increased and the macroeconomic environment has changed, it's now possible to get a more attractive return elsewhere.

If you're looking for somewhere to move your funds, you could consider the following:

Note: Finder Earn is not a banking product or service.

Are my funds safe?

Yes, all Finder Earn balances are safe and have been returned to members. Every TAUD you've earned and every TAUD you have transferred to us was transferred out of Finder Earn in full, converted 1:1 to AUD and added to your cash balance on Thursday 24 November.

Is there anything I need to do?

If you were an existing Finder Earn member, your Earn balance in TAUD was automatically transferred out of Finder Earn in full, then converted 1:1 into AUD and added to your cash balance within your Finder Wallet account on Thursday 24 November. You are no longer be able to transfer TAUD into Finder Earn.

What will happen to my Earn balance?

You will have continued to get a return on your TAUD until Thursday 24 November. You received your final daily payout at 11:30am AEDT on Thursday and then your remaining Earn balance was transferred out of Finder Earn, converted 1:1 to AUD and added to your cash balance in your Finder Wallet account.

Will you be offering Finder Earn again in future?

There are currently no plans to reintroduce Finder Earn in the short term, but it's possible that we may offer it again at some point.

How can I access my Finder Earn transaction history?

You can request a CSV file of your transactions for both Finder Earn and crypto trading by following these instructions:

  1. Tap on the "Settings" tab.
  2. Scroll down to the "Help" section.
  3. Tap "Get support".
  4. Select "Finder Wallet (incl. crypto trading)".
  5. Tap the blue "Send us a message" button.
  6. Request your Finder Earn CSV and tap "Send".
  7. We should respond to you within a few hours to email your transaction CSV.

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