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Finder Innovation Awards 2024
Recognising Australia's most forward-thinking businesses.
Since 2016, our Innovation Awards have been dedicated to celebrating individuals, teams, and brands who go above and beyond the status quo. We give props to those who continue to evolve their businesses to meet and often exceed the ever-changing needs of Australian consumers.
The Innovation Awards 2024 are now officially closed for entries. Please stay tuned for the final results.
Awards Categories
Entry Criteria
What we're looking for: The most disruptive banking or payments innovation available in Australia. Who can enter: Any bank (including a neo or digital bank), credit union, building society, financial institution, BNPL or payments provider/platform operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a banking or payments innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. We respect your confidentiality and will not make any of this information public.
Entry Criteria
What we're looking for: The best innovation in insurance available in Australia. Who can enter: Any insurance provider, insurtech provider or other related businesses operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe an insurance innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most disruptive investment innovation available in Australia. Who can enter: Any bank, fintech, credit union, building society, financial institution, superfund, investment provider and/or adviser, investment app, broker, fund manager or brand within the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe an investment innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most disruptive lending innovation available in Australia. Who can enter: Any bank (including neo or digital bank), credit union, BNPL or lender operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a lending innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most disruptive digital currency or Web3 innovation available in Australia. Who can enter: Any business related to or dealing with cryptocurrency, digital currencies and/or Web3. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe an innovation in cryptocurrency/digital currencies that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The person that champions innovation at all levels. Who can enter: Any person that has championed a new product, process or innovation in the Australian market. Word count:Limit your entry to 1,400 words or less, bullet points accepted.
Judging Criteria
Innovation (20%) What new product, process or innovation did this individual introduce in the 15 months from April 2023 to July 2024. How is the output unique or innovative? And how did this innovation make the individual stand out?
Impact/Success (50%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Testimonials (30%) Provide 2 testimonials from colleagues, clients or other stakeholders that outline the individual's key achievements during the assessment period.
Entry Criteria
What we're looking for: The most innovative team in Australia. Who can enter: Any team that has introduced a new product, process or innovation in the Australian market. Word count: Limit your entry to 1,400 words or less, bullet points accepted.
Judging Criteria
Innovation (20%) Describe what new product, process or innovation this team introduced in the 15 months from April 2023 to July 2024. What makes the output unique or innovative? How has this innovation made the team or business stand out from its competitors?
Impact/Success (50%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Testimonials (30%) Provide 2 testimonials from colleagues, clients or other stakeholders that outline the team's key achievements during the assessment period.
Entry Criteria
What we're looking for: Companies offering innovative solutions for businesses operating in Australia. Who can enter: Any business or brand that provides a product or service to businesses (including a platform, app or software program) within the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe an innovation that you've introduced for your business customers in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. We respect your confidentiality and will not make any of this information public.
Entry Criteria
What we're looking for: The most innovative social and/or ethical initiative driving real impact. Who can enter: Any business or social enterprise operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a social and/or ethical initiative that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The best online customer service in Australia (encompassing chat, email, social and other digital platforms). Who can enter: Any consumer-facing bank, financial, insurance, telco, shopping, retail or travel provider or brand operating in the Australian market. Word count: Limit your entry to 1,400 words or less, bullet points accepted.
Judging Criteria
Innovation (20%) What new and innovative steps did you take to improve online customer service in the 15 months from April 2023 to July 2024. Examples could include new support channels or new technologies or processes aimed at improving customer pain points.
Range of Features (20%) Describe the approach/process you take to dealing with online customer service, including all the options you offer and the typical response times. What issues does your approach help to solve?
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most disruptive tech innovation in Australia. Who can enter: Any bank (including a neo or digital bank), financial, insurance, telco, shopping, retail, travel provider or brand operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a technological innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most disruptive telco innovation in Australia. Who can enter: Any telco provider operating in the Australian market, including NBN/broadband, telecommunications and mobile phone providers. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a telco innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The best innovation in retail or shopping available in Australia. Who can enter: Any store or retailer operating in the Australian market. Word count: Limit your entry to 800 words or less, bullet points accepted.
Judging Criteria
Innovation (40%) Describe a retail or shopping innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The most innovative physical product available in Australia; either a new product, or existing product that has been innovated in the 15 months to July 2024 to better serve the customer. Who can enter: Manufacturer or producer of any physical consumer product available in the Australian market. Word count: Limit your entry to 800 words or less, bullet points are accepted.
Judging Criteria
Innovation (40%) Describe a retail product innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry Criteria
What we're looking for: The best innovation in travel available in the Australian market. Who can enter: Any provider operating in the Australian travel market (including travel agents, airlines, rental transport companies, cruise operators, hotels, tour companies, insurers, financial and travel money providers). Word count: Limit your entry to 800 words or less, bullet points are accepted.
Judging Criteria
Innovation (40%) Describe an innovation that you've introduced in the 15 months from April 2023 to July 2024. Explain the reason for its introduction, what makes it unique or innovative, any challenges you faced, how it helped you stand out from your competitors and how it benefits your customers.
Impact/Success (60%) Please give specific evidence with as much numerical detail as possible. Examples could include (but aren't limited to) improvements in customer numbers, reductions in cost, improvements in efficiency, increases in revenue, or improvements in NPS scores. (We respect your confidentiality and will not make any of this information public.)
Entry guide and scoring
How we choose the winners and finalists A judging panel of Finder experts review and score the submissions based on the entry criteria for each category. View the entry and scoring guidelines for more information.
Looking for more information?
If you have questions or want to find out more about the Finder Innovation Awards, then please get in touch with the Finder Awards team via awards@finder.com.
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