Finder’s car insurance methodology

How we calculated the Finder car insurance awards and rating.

Car Insurance

What are the Finder car insurance awards?

Finder's car insurance awards is a ratings methodology that compares both value and features across 35+ comprehensive car insurance policies. To determine our winners, we got 1,800+ quotes for 39 comprehensive car insurance policies based on 36 different profiles. This methodology has been curated to help drivers find the best car insurance policy for their needs without having to sift through all the jargon.

Why you can trust our research

Document with pencil
39
policies assessed
Computer monitor and cellphone displaying charts
1,800+
quotes analysed
Web browser displaying charts with magnifying glass
250+
hours of research
Web browser with user profile page displayed
36
driver profiles used

Selection criteria

The criteria for Finder's car insurance awards was determined by our insights team and car insurance experts. In order to be eligible:

  • It must be a comprehensive car insurance policy
  • Policies must be available to buy online or over the phone
  • We must be able to get quotes for at least 30 different customer profiles
  • Policies must have been in the market for at least 12 months

Scoring

Metrics were scored using either the tiered scores when dealing with categorical data points, or a dynamic scoring when dealing with numeric data. Finder's dynamic scoring means a product's metric is scored in comparison to the data points of all the other competitor products.

MetricsScoring method
Agreed or market value
Manual scoring
Child seat baby capsules
Binary scoring
Child seat baby capsules details
Manual scoring
Choice of repairer
Manual scoring
Emergency transport accommodation
Manual scoring
Emergency transport accommodation_details
Manual scoring
Essential emergency repairs
Manual scoring
Essential emergency repair details
Manual scoring
Fire and theft
Manual scoring
Floodcover
Manual scoring
Hire car accident
Manual scoring
Hire car accident details
Manual scoring
Hire car no fault accident
Manual scoring
Hire car no fault accident details
Manual scoring
Hire car theft
Manual scoring
Hire car theft details
Manual scoring
Key replacement
Manual scoring
Key replacement details
Manual scoring
Legal liability
Manual scoring
Lifetime guarantee on repairs
Manual scoring
Newcar replacement
Manual scoring
Newcar replacement details
Manual scoring
Personal effects
Manual scoring
Personal effects details
Manual scoring
Restricted driver option
Manual scoring
Restricted driver option details
Manual scoring
Roadside assistance
Manual scoring
Storm
Manual scoring
Towing
Manual scoring
Reduced excess windscreen
Manual scoring
Reduced excess windscreen repair
Manual scoring
Quotes for 20 year olds
Dynamic Scoring
Quotes for 30 year olds
Dynamic Scoring
Quotes for 60 year olds
Dynamic Scoring

Weights

Driver profile

Our 36 different driver profiles are formed based on 3 different ages (20, 30 and 60-year-olds), 2 genders (male and female) and 6 states (NSW, QLD, VIC, SA, TAS, WA). The car used in each quote was a 2019 Toyota Corolla Ascent 4 Door Sedan. We selected an approximate $700-$900 excess for each policy.

We didn't include quotes for NT and ACT because the sample size was too small.

Final award score

The award score is designed to make it easier for you to compare insurance policies side-by-side. It's based on the same information we gather as part of the Finder Awards. The final award score is calculated by multiplying the score for each metric by the weight percentage and summing the weighted scores:

Finder’s 2024 car insurance methodology

The 2024 Finder Score is based on a combination of price and features. Features account for 50% of the score, price accounts for 50%. See the breakdown below.

Benefit
Finder score
Loss or damage
9%
Storm damage
2.25%
Flood cover
2.25%
Legal liability
2.25%
Windscreen damage
2.25%
Repairs & assistance
15%
Choice of repairer
2.25%
Lifetime guarantee on repairs
2.25%
Essential emergency repairs
2.25%
Towing
2.25%
Roadside assistance
6.00%
Personal items
6.75%
Personal effects
2.25%
Key replacement
2.25%
Child seat and baby capsules
2.25%
Hire car & replacement
6.75%
Hire car after theft
2.25%
New car replacement
2.25%
Hire car after accident
2.25%
Other features & benefits
12.50%
Agreed or market value
3.25%
Emergency transport and accommodation
2.25%
Restricted drivers option
4.00%
Pay monthly at no extra cost
3.00%
Price
50%
Average price
50%

What are the Finder customer satisfaction awards?

The Finder customer satisfaction awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.

In total, we gave out awards to 7 different car insurance brands:

Finder car insurance customer satisfaction awards methodology

  • The recency period varied between 3 months and 3 years.
  • We got a minimum of 35 responses for each car insurer for 5 different states (NT, TAS and ACT were not included because the sample size was too small).
  • Respondents were asked whether they would recommend the car insurer to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
  • Customers were asked how they would rate each car insurer overall on a scale between 1 and 5 and in terms of:
    • Customer service
    • Features and benefits
    • Ease of application
    • Value for money
  • The overall score for NSW, QLD, WA, VIC and SA was calculated as an average of the 5 metrics outlined above.
  • To determine our national winner, we calculated the average score from the top ranking brands from each of the 5 states we looked at.

Our research in numbers

Total number of responses for NSW: 1,199
Total number of responses for VIC:
1,339
Total number of responses for QLD:
1,281
Total number of responses for WA:
941
Total number of responses for SA:
1,027
Total number of responses for roadside assistance:
626

What are the Finder Green Awards?

The Finder Green Awards aim to identify sustainability leaders across some of our main comparison categories including banking, insurance, superannuation, utilities and travel. We highlight the winners on our review pages and comparison tables to make it easier for you to compare policies and know that you're purchasing a policy with a more sustainable brand.

Finder's Green Car Insurer of the Year methodology

We use a dynamic scoring system to decide the winner in each of the industry categories of the Finder Green Awards. Rather than awarding a set number of points for certain values, Finder's dynamic scoring system awards points relative to the other submissions by adjusting scores based on the actual range of submitted values for each category. These sources will then be adjusted to reflect the weightings shown as percentages in the tables below:

Eligibility criteria: Company must have offered insurance products to consumers in Australia in the 12 months prior to 31 December 2021.

General environmental criteria:

Current performance: 40%

  • Emissions intensity
  • Emissions intensity (incl. offsets)
  • Energy from renewable sources
  • Waste avoiding landfill

Environmental targets and reporting: 21%

  • Emissions target
  • Renewable energy target
  • Waste target
  • Public climate change plan
  • External benchmarks/accreditation
Sector-specific environmental criteria:

Climate risk and sustainable investment: 17%

  • Climate change impacts factored into risk management
  • Climate change factored into investment decisions

Climate-friendly products: 22%

  • Incentives/discounts for sustainable purchases or behaviour
  • Carbon neutral products

Finder's third party insurance research

Our team gathered 228 quotes for third party property damage car insurance and 198 quotes for third party fire and theft car insurance.

We used 3 different age profiles, 1 gender and 5 different states across Australia.

  • Ages: 20, 30, & 40 year-olds
  • Gender: female
  • States: NSW, VIC, QLD, WA, SA

The car model used was a white 2007 Mazda 3 Neo BK Series 2 Auto 5DR hatchback.
A total of 426 quotes were collected from 20 different insurers across 15 different driver profiles.

How we determined our market list of car insurers

To get our market list of car insurers in Australia, we looked at products in the Finder database and Find An Insurer, a referral service run by the Insurance Council of Australia (ICA) that provides a list of general car insurance products available in Australia.

We then used ahrefs, a software company that monitors search engine traffic, to see which insurers were the most popular.

We considered it to be a popular car insurer if it had 500 or more monthly searches. This landed us at a list of 30 car insurers.

We then also excluded any specialist car insurance providers and single state providers from our list.

Out of the final list, there were only 3 car insurers we hadn't analysed.

Keep in mind that we haven't assessed every single car insurance provider in the market. We only assessed the most popular car insurance providers in the market.

Frequently asked questions

Gary Ross Hunter's headshot
Journalist

Gary Ross Hunter has over 6 years of expertise writing about insurance, including life, health, home, and car insurance. Having reviewed hundreds of product disclosure statements and published over 800 articles, he loves simplifying complex insurance topics for everyday readers. Gary has contributed to major outlets like Yahoo Finance, The Sydney Morning Herald, and news.com.au, and holds a Bachelor of Arts (Honours) in English Literature from the University of Glasgow, along with a Tier 2 General Advice certification, ensuring his work adheres to ASIC’s RG146 standards. See full bio

Gary Ross's expertise
Gary Ross has written 637 Finder guides across topics including:
  • Health, home, life, car, pet and travel insurance
  • Managing the cost of living

More guides on Finder

Go to site