With more than 10 million members, Virgin Australia's Velocity Frequent Flyer program is one of Australia's largest airline programs. You can earn points when flying with Virgin Australia or its partners and when making eligible purchases, including those made with a Velocity rewards credit card.
As you collect more points, you'll earn Status Credits to access even more exclusive benefits.
Redeeming your Velocity points can get you much more than just a seat on a Virgin Australia plane. You can also cash in your points for (or earn for free if you have a high enough status) things such as:
You can become a member for free through the Velocity website in just a few minutes. You'll need to provide a few personal details, but no credit card details.
There are no age restrictions on who can join, but if you're younger than 18, you'll need a legal guardian's consent to join.
Earn Velocity Points on eligible flights with both Virgin Australia and its airline partners, including:
You can collect Velocity Points with per dollar spent or get bonus points if offered by your card's provider and you meet the required criteria. The criteria changes depending on the card, but may include a minimum spend in the first few months of getting the card.
There is a range of reward credit cards that allow you to earn Velocity points for your everyday spending. There are two main options to consider:
We found Velocity Frequent Flyer points can be valued at more than $10 per 1,000. However, your points value changes depending on what you're cashing them in for.
You'll usually get the most out of your points by exchanging them for flights rather than physical items from the Velocity shop.
We compared a few flights and a few products to see where we would get the most value. Our findings showed the longer the flight, the more worthwhile it was to use your points. A Perth-Brisbane flight is worth almost double the value of a Melbourne-Sydney flight.
| Reward | Points needed | Reward value in dollars | Value per 1,000 points |
|---|---|---|---|
| Flight between Melbourne and Sydney | 8,500 points + $28.44 | $79 | $5.94 |
| Flight between Adelaide and Gold Coast | 11,800 + $38.34 | $165 | $10.90 |
| Flight between Perth and Brisbane | 17,800 + $36.34 | $275 | $13.40 |
| $100 Westfield Gift Card | 21,800 | $100 | $4.58 |
| Dyson Supersonic Hair Dryer | 96,900 | $549 RRP | $5.66 |
Learn more about getting the most value from your points.
You can get a free Virgin Australia flight with as little as 7,800 points, plus applicable taxes. This is the starting fare for short-haul flights between cities Sydney and Gold Coast or Melbourne and Adelaide.
Redemption flights are calculated by distance in miles, so the longer your flight, the more points you'll need to redeem.
| Destination | Points required for a one-way flight |
|---|---|
| Alice Springs | 11,800 |
| Brisbane | 11,800 |
| Cairns | Not available |
| Darwin | 17,800 |
| Gold Coast | 11,800 |
| Melbourne | 7,800 |
| Perth | 17,800 |
| Sydney | 11,800 |
| Destination | Points required for a one-way flight |
|---|---|
| Alice Springs | 17,800 |
| Adelaide | 11,800 |
| Cairns | 11,800 |
| Darwin | 17,800 |
| Gold Coast | Not available |
| Melbourne | 11,800 |
| Perth | 17,800 |
| Sydney | 7,800 |
| Destination | Points required for a one-way flight |
|---|---|
| Adelaide | 7,800 |
| Alice Springs | Not available |
| Brisbane | 11,800 |
| Cairns | 17,800 |
| Darwin | 17,800 |
| Gold Coast | 11,800 |
| Perth | 17,800 |
| Sydney | 7,800 |
| Destination | Points required for a one-way flight |
|---|---|
| Adelaide | 17,800 |
| Alice Springs | 17,800 |
| Brisbane | 17,800 |
| Cairns | Not available |
| Darwin | 17,800 |
| Gold Coast | 17,800 |
| Melbourne | 17,800 |
| Sydney | 17,800 |
| Destination | Points required for a one-way flight |
|---|---|
| Adelaide | 11,800 |
| Alice Springs | Not available |
| Brisbane | 7,800 |
| Cairns | 17,800 |
| Darwin | 17,800 |
| Gold Coast | 7,800 |
| Melbourne | 7,800 |
| Perth | 17,800 |
Virgin Australia
Australia flights from $70 one way
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Sample fare departs from Melbourne to Queenstown. Destination includes Apia (Samoa), Denpasar (Bali), Tokyo (Haneda), Nadi (Fiji) and Port Vila (Vanuatu). T&Cs apply.
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Platinum status members receive a complimentary upgrade on up to 4 flights per year.
Don't fret; there is good news for those who haven't reached that stage yet. You can use your points to pay for the upgrade or bid for one.
Yes. You can purchase extra Velocity Frequent Flyer points from as low as $23.40 per 1,000 points.
You'll need to buy them in increments of 1,000 and can buy up to 250,000 per year. The more points you buy, the lower the per-point price will be.
Read our in-depth guide to buying Velocity points.
Velocity Frequent Flyer status tiers determine the benefits that come with your membership. You earn more points for flights and other activities as you reach a higher status. You'll also gain access to benefits with Virgin Australia and other Velocity partners, like lounge invitations.
Unlike some other frequent flyer programs, this includes the ability to use points to upgrade international long-haul flights, which you can only do as a Gold or Platinum Velocity member.
Membership status is determined by the number of eligible sectors you fly in, the status credits you earn from flights and your spending at Flybuys partners. Some frequent flyer credit cards have sign-up offers that also give bonus status credits if you meet certain criteria.
To maintain a higher status, you need to earn a set number of status credits and fly in a set number of eligible sectors within a 12-month period.
There are 4 Velocity Frequent Flyer membership levels:
You'll get the following benefits with your Red status:
You'll earn Velocity points at the standard rate for flights and partner activity at the entry-level Red status. To maintain this status you'll need:
You'll get the following perks as a Silver member, in addition to all the benefits of Red members:
You'll earn 50% more Velocity points than the standard rate for flights and select partner activity with your Silver status. To maintain this status you'll need:
You'll get the following perks as a Gold member, in addition to all the benefits of Red and Silver members:
You'll earn 75% more Velocity points than the standard rate for flights and select partner activity with your Gold status. To maintain this status you'll need:
You'll get the following perks as a Platinum member, in addition to all the benefits of Red, Silver and Gold members:
You'll earn double the Velocity points compared to the standard rate for flights and select partner activity with your Platinum status. To maintain this status you'll need:
Yes! You can transfer some credit card, hotel and supermarket points to your Velocity account.
| Bank | Points earned |
|---|---|
| American Express | Ascent or Ascent Premium members can earn 1 Velocity Point per 2 Membership Rewards. If you're a Business Ascent member, you'll earn 3 Membership Reward points per 2 Velocity Points. You can also transfer 3 Membership Reward points for 2 Velocity Points. You'll need a minimum of 2,000 points per transfer. |
| Diners Club International | You can transfer 1.5 points for 1 Velocity Point. |
| ANZ Business Rewards | ANZ Business Rewards members can transfer 2 points for 1 Velocity Point. |
| Citi | Citi Premier and Prestige cardholders can transfer 2 Citi Rewards points for 1 Velocity Point. If you're a Citi Rewards, Citi Gold or Citi Classic cardholder, you can transfer 2.5 Citi Rewards points for 1 Velocity Point. You'll need a minimum of 2,000 Citi reward points per transfer. |
| Card Services | Card Services Gold and Platinum customers can exchange 2.5 Card Services Rewards points for 1 Velocity Point. |
| Bank of Queensland | Platinum credit card holders can transfer 3 Q Rewards points for 1 Velocity Point. |
| Westpac | You'll get 1 Velocity Point for 3 Altitude points if you're a Westpac customer. You'll need a minimum transfer of 3,000 points with additional increments in multiples of 500 Altitude Points. |
| Commonwealth Bank | If you're a CommBank Awards credit card customer, you can transfer 2 CommBank Award points for 1 Velocity Point. |
| St. George | You'll receive 1 Velocity Point per 2 Amplify Points you transfer from your St. George rewards account to your Velocity account. |
| Suncorp Bank | You can transfer 2 Suncorp Credit Card Rewards Points for 1 Velocity Point. |
| Bank SA | 2 Amplify Points will get BankSA cardholders 1 Velocity Point. |
| Bank of Melbourne | BoM customers can transfer 2 Amplify Points for 1 Velocity Point. |
| American Express New Zealand | You can transfer 2 Membership Reward points for 1 Velocity Point. |
| ANZ | You can transfer 2 ANZ Reward points for 1 Velocity Point. |
| HSBC | Premier or Platinum credit card customers can exchange 2 HSBC Rewards Points for 1 Velocity Point. |
| Hotel loyalty program | Exchange rate | Transfer limits |
|---|---|---|
| ALL - Accor Live Limitless | 1 ALL Point = 1 Velocity Point | A minimum of 4,000 ALL Reward points is required to convert to Velocity. |
| Marriott Bonvoy | 3 Marriott Bonvoy Points = 1 Velocity Point | A minimum transfer of 4,000 Le Club AccorHotels Points per transaction. |
| Choice Privileges | 2,000 Choice Privilegs Points = 800 Velocity Points | The minimum transfer amount is 2,000 Choice Privileges points per conversion. |
| Hilton Honors | 10,000 Honors = 1,500 Velocity Points | A minimum of 10,000 Hilton Honors points is required to convert to Velocity. |
| IHG Rewards club | 10,000 IHG Rewards Club = 2,000 Velocity Points | A minimum of 10,000 IHG Rewards Club points applies. |
| Shangri-La Golden Circle | 1 Golden Circle Award = 1 Velocity Point | A minimum transfer amount of 2,500 GC Award Points, with subsequent 500 point increments. |
Velocity members can transfer Flybuys points at a rate of 2 Flybuys points for every 1 frequent flyer point.
If you're loyal to Woolworths' Everyday Rewards program, those points can be transferred to a Qantas Frequent Flyer account.
Airline loyalty vs lowest prices. You'll need to fly almost exclusively with Virgin or its partners to get the most out of your membership, which can mean paying more compared to other airlines for your fares.
Points expire. Earn or redeem points within a 24-month period to prevent your points from disappearing.
Get the most value from your redemptions. Some rewards, such as international flights, may offer higher value for money than others, so shop around and learn how to calculate the value of your points compared to the reward.
Wait for a sale before booking. Virgin occasionally offers flight sales with deals for bonus points or status credits. This can help you get to the next status tier or your next redemption quicker.
Look for credit card sign-up bonuses. Points-earning cards often come with a sign-up bonus if you meet a minimum-spend condition. If you're looking for a quick way to earn points and are in need of a new card, consider one with a higher bonus.
Yes. Your points will expire after 24 months without earning or redeeming points. If it's getting close to that point, consider booking a flight or redeeming some points on a small purchase to extend their life.
Yes. You can pool points together into 1 account for up to 6 people. You can have a maximum of 2 adults and 4 children under 18 living at the same address in 1 account.
There does need to be a nominated "beneficiary" who can then redeem the rewards for flights or higher membership levels.
If you're a Gold or Platinum member set up with family pooling, you can also take advantage of these benefits:
If you didn't add your Velocity membership number to your flight booking, you can manage your booking online to include it. If you're travelling with an airline partner, you'll need to call that airline directly and ask to add your Velocity membership number to your booking.
Allow 14 days for your points to hit your account after travelling. If they haven't appeared, you can submit a missing points claim in your Velocity account.
If you're claiming points after the flight, you can claim them online within 6 months of travel. These claims can take 7 days to process for Virgin Australia flights or 4 to 6 weeks for partner airlines.
Here's exactly what your Velocity Points are worth in cold hard cash, plus the best ways to spend them.
Get reward flights faster by purchasing Velocity Points - here's what you need to know.
Virgin Australia Velocity Frequent Flyer allows you to take advantage of rewarding benefits for you, your family and pets.
Discover and compare all the different ways you can earn and maximise your Velocity Frequent Flyer Points.
Velocity allows you to transfer your points to an eligible family member up to four times per membership year. Learn how you can make the most out of transferring your points and family pooling.
So if I use my velocity card like a normal credit card for food shopping etc will that earn me points
Hi Grace,
Thanks for your question.
I would like to clarify, by Velocity card, do you mean a Velocity co-branded credit card?
If yes, then you can earn Velocity points each time you use your credit card to pay for eligible purchases.
Cheers,
Anndy
Virgin Australia is offering Glencore employees Lounge membership at a discounted rate.
Application form attached for those interested in the offer.
please fwd application and cost.
thanks
Hi John,
Thanks for your comment.
Just to confirm, you have come through to finder.com.au, not Velocity.
You’ll need to get in touch with Velocity directly to follow up this enquiry.
Cheers,
Sally
Email sent to say $50 sent on 30 March which I have not received Can you please look into it for me? Thank you.
Hi Judith,
Thanks for your question.
Just to confirm, you have come through to finder.com.au, not Velocity. As such, we’re unable to track this down for you.
Instead, you may need to get in contact with Velocity directly on 131 875.
I hope this has helped.
Cheers,
Sally
How can I deferred the bookings already made from reward seat and redeemed from velocity points? Thanks
Hi Boon,
Thanks for your question.
You can still cancel your flight booked with your rewards seat and Velocity points. Depending which flight you booked, either domestic or international, the cancellation is subject to Velocity’s T&C:
Domestic flight – Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 4,500 Points or $35 charge per guest per booking.
International flight – Cancellations must be requested at least 24 hours prior to first scheduled departure and refunds are subject to a 7,500 Points or $60 charge per guest per booking. But there is an exception: Reward Seats on itineraries to, from or via the United States:
Bookings made at least 7 days prior to departure may be cancelled up to 24 hours after confirmation, without penalty by calling the Membership Contact Centre – which I emailed to you.
Please note that refunds or re-credit are not permitted once travel has commenced. Guests who check-in, but do not fly will not be eligible for a refund or credit.
I hope this has helped.
Best,
May
Lost my virgin Australia velocity membership number and password. How do I go about to get it? Call the phone number takes a long time to speak to an operator at your end. Not helpful. Rajani
Hi Rajani,
Thanks for your comment and we’re sorry to hear about your situation.
Just to confirm, you have come through to finder.com.au, not Virgin’s Velocity team. As such, we’re unable to confirm your membership number and password for you.
You might need to search your email inbox for previous emails from Velocity that might contain your membership number and then you can make a “lost password” request to reset your password.
Otherwise, if you can’t find any documents that list your membership number, you’ll have to get in contact with Velocity via their customer service line.
I hope this has helped.
Cheers,
Sally