Australian Unity offers a range of health insurance policies. To help find the best health insurance policy for you, it's best to compare multiple providers.
Based on Australian Unity health insurance scores in Finder's 2024 Customer Satisfaction Awards.
For extras services, you can claim on the spot using your Australian Unity card, via the Australian Unity health app, online through Member Services, or by emailing a claim form to Australian Unity, with any relevant receipts attached.
For hospital claims, if you've received a bill, you'll need to fill in a Medicare claim form and a two-way claim form to submit your claim to Medicare first. Medicare will then process your forms and send them to Australian Unity to process.
If you've received a Medicare Statement of Benefits, you'll need to fill in an Australian Unity claim form and send it to Australian Unity along with the Statement of Benefits. If you need help with hospital claims, you can call 12 29 39 to contact Australian Unity.
Australian Unity had a poor complaints record last year. Data from the most recent State of the Health Funds Report shows that Australian Unity had 2.2% market share but accounted for 4.7% of complaints received by the Commonwealth Ombudsman - proportionally, far higher than average.
Australian Unity received the following highly commended awards in the 2024 Customer Satisfaction Awards:
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