For extras services, you can claim on the spot using your Australian Unity card, via the Australian Unity health app, online through Member Services, or by emailing a claim form to Australian Unity, with any relevant receipts attached.
For hospital claims, if you've received a bill, you'll need to fill in a Medicare claim form and a two-way claim form to submit your claim to Medicare first. Medicare will then process your forms and send them to Australian Unity to process.
If you've received a Medicare Statement of Benefits, you'll need to fill in an Australian Unity claim form and send it to Australian Unity along with the Statement of Benefits. If you need help with hospital claims, you can call 12 29 39 to contact Australian Unity.
Complaints info
Australian Unity had a poor complaints record last year. Data from the most recent State of the Health Funds Report shows that Australian Unity had 2.2% market share but accounted for 4.7% of complaints received by the Commonwealth Ombudsman - proportionally, far higher than average.
Congratulations, Australian Unity!
Australian Unity received the following highly commended awards in the 2024 Customer Satisfaction Awards:
Trust is subjective, so it's not for us to say. However, we do know that Australian Unity was the subject of a proportionally high percentage of health insurance complaints received by the Commonwealth Ombudsman last year.
Australian Unity runs a Doctor Health Check program for members who hold an appropriate level of cover. This program gives members up to $150 a year for health checks performed by a doctor that can't be claimed via Medicare.
As with most health insurance brands, there are pros and cons to Australian Unity. Make sure to compare brands thoroughly to determine which is right for you.
Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio
Nicola's expertise
Nicola has written 232 Finder guides across topics including:
Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
Grand United Corporate Health (GU Health) is a specialist in corporate health insurance providing a comprehensive range of tailored hospital, extras and combined cover options for over 300 companies.
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