Each month we analyse over 10,000 hospital and extras insurance products and rate each one on price and features. What we end up with is a nice round number out of 10 that helps you compare products a bit faster.
Before we start scoring, we need to make sure we're comparing like-for-like. Just as it doesn't make sense to compare a toy car with a Porche, it doesn't make sense to compare basic policies to top-tier gold policies. Each policy is given a price score and feature score. These are then combined to determine each policies's Finder Score. Read our full methodologies of how we calculated Finder Score for hospital cover and extras cover.
How to make a claim
For extras benefits, you can claim on the spot using your HIF member card, as long as the healthcare provider has a HICAPS machine. You can also claim online via the member centre, or through the HIF app. You can also claim by mail, including a completed claim form and all the relevant receipts and information, and sending it to HIF, GPO Box X2221, Perth, WA 6000.
For hospital claims, you'll be asked to pay the excess (if applicable) when admitted. From there, any bills will be forwarded to HIF. If this doesn't happen, and you get a bill, post it to HIF, Reply Paid X2221, Perth, WA 6847.
Complaints info
HIF's complaints record could be better. Despite only claiming 0.7% of market share, HIF accounted for 0.9% of all private health insurance complaints received by the Commonwealth Ombudsman.
Green Health Insurer of the Year 2022
As part of the Finder Green Awards, we're delighted to announce HIF as our first ever Green Health Insurer of the Year. HIF should be commended for its strong carbon offsetting program and low overall emissions.
Why you can trust Finder's health insurance experts
You pay nothing. Finder is free to use. And you pay the same as going direct. No markups, no hidden fees.
You save time. We spend 100s of hours researching health insurance so you can sort the gold from the junk faster.
You can trust us. We say it like it is. We aren't owned by an insurer and our opinions are our own.
FAQs
HIF is owned by its members and operates as a non-profit.
You can call HIF on 1300 134 060 or you can write to HIF at HIF, Whadjuk Country, Reply Paid, GPO Box X2221, Perth, WA 6847.
Nicola Middlemiss is a journalist with nearly a decade of experience in personal finance and insurance. She has contributed to Domain, Yahoo Finance, Money Magazine and Insurance Business Australia, offering in-depth insights into commercial insurance in the Australian market. Nicola holds a Bachelor’s degree in English from the University of Leeds and a Tier 1 General Insurance (General Advice) certification, which complies with ASIC standards. See full bio
Nicola's expertise
Nicola has written 245 Finder guides across topics including:
Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
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Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
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