In 2022, Medibank's database was hacked and 9.7 million Australians had their personal information stolen, leading to a drop in consumer trust for Medibank.
A disproportionately high number of complaints were made about Medibank in the last financial year, although many of these were about the cyber hack.
Medibank's cheapest hospital and extras policy costs around $104 a month but Bupa, Frank and nib all offer combined policies for less than $95 a month.
What types of health insurance does Medibank offer?
Medibank offers a range of hospital and extras cover. To help find the best health insurance policy for you, it's best to compare multiple providers.
There are a few ways to claim on your Medibank health insurance policy.
Online: Register and log in to Medibank or use the MyMedibank app. Select 'Make a claim' and follow the instructions. Medibank will pay any benefits directly into your bank account.
Membership card: If you have your membership card with you, you may be able to claim extras benefits on the spot from your healthcare provider.
By phone: If you have an Android phone, you can use your digital card in the My Medibank app to tap and claim at extras providers with a HICAPS machine.
In store: Visit a Medibank store with your completed claim form and the original invoices or receipts.
By post: Send Medibank a letter with your completed claim form and the original invoices or receipts to the following address:
The Private Health Insurance Ombudsman received a disproportionately high number of complaints about Medibank in the last financial year - Medibank has 27.1% of market share but accounted for 29.9% of all complaints. However, many of these complaints were in relation to the cyber attack in 2022. Of all claims investigated by the Ombudsman, Medibank accounted for only 19.2% - far less than its 27.1% market share.
Congratulations, Medibank!
Medibank received the following highly commended awards in the 2024 Product Awards:
"Medibank was recognised 4 times at the latest Finder Awards. If you're after a reliable brand, it's hard to look past. But if you're keen to go with a not-for-profit, or you just want a very cheap extras policy, you should probably look elsewhere."
Medibank offers a wide range of levels for hospital cover including two Basic policies, three Bronze policies, three Silver policies and one Gold policy. It also offers five different Extras policies.
Nicola Middlemiss is a contributing writer at Finder, with a special interest in personal finance and insurance. Formerly a business and finance journalist, Nicola has written thousands of articles helping Australians better understand insurance and grow their personal wealth. She has contributed to a wide range of publications, including Domain, the Educator, Financy, Fundraising and Philanthropy, Insurance Business, MoneyMag, Mortgage Professional, Yahoo Finance, Your Investment Property, and Wealth Professional. Nicola has a Tier 1 General Insurance (General Advice) certification and a Bachelor's degree from the University of Leeds. See full bio
Nicola's expertise
Nicola has written 241 Finder guides across topics including:
Personal finance
Personal insurance, including car, health, home, life, pet and travel insurance
Get affordable cover for ambulance transport if you are not already covered under Medicare. Compare quotes from Australian funds to decide which level of protection is best for you.
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