How can I switch home and contents insurers?

When your current policy is up for renewal, shop around to see what other policies are available. Compare quotes, features and limits across a range of policies to see if you can find better-value cover. If you find a suitable policy, you can apply for cover online or over the phone.

Can I insure my home and contents separately with different companies?

Sure, but in most cases it's probably not worth the effort. If all you need is something super simple, you might save a few bucks by getting 2 separate policies. But as soon as you start tweaking things you may find the savings dwindle. Let's say you buy home and contents policies and add flood cover to each. You're already talking 4 products. You're more likely to get a discount on all that with 1 company than if you split the purchases. Not to mention the time saved on paperwork. By all means search around for the best deals, but be aware of the hidden costs in both money and time.

What home and contents policy do I need if I'm renting?

If you're renting , you probably only need a contents policy since your building will most likely be covered by the landlord or strata.

I'm a landlord, what home and contents insurance do I need?

There's a special kind of home and contents insurance designed specifically for you known as landlord insurance . It works similarly to regular home and contents insurance but adds a few bits of protection that a landlord might appreciate (such as loss of rental income).

How do I get cover for the things I keep outside, like my outdoor furniture, tools and barbeque?

Your home and contents insurance policy will generally cover things within your property, whether they're kept indoors or outdoors . If it's permanently fixed, like a water feature, then the buildings policy will kick in. If it's things like an outdoor dining set, barbeque or tools, the contents side will cover you. Of course, this is all within reason. If you leave your phone unattended in the front yard while gardening, you probably won't be covered for that.

Am I covered if I rent a TV, sound system or other items?

This depends on the conditions of your policy but if you have signed a rental agreement which stipulates that you are legally responsible for the items you rented, they will usually be insured under your contents policy.

I'm going away for an extended holiday, do I need to tell my insurer?

This will depend on the length of your trip. Many insurers won't cover you if you leave your home unoccupied for an extended period, usually 60 consecutive days or more, but may agree to cover you if you notify them of your travel plans and take steps to ensure that your home is looked after while you're away.

How do I make changes to my existing policy?

Always contact your insurer. You might even find it easier to give them a call. They'll be able to update your policy if you need to add value to your sum insured, or add optional extras like accidental damage or flood cover. If you're adding on cover, you can expect that your premium will increase as well. After this has been confirmed, don't forget to keep a copy of your documents that show the changes to your policy.