RACQ Home Insurance

RACQ gives you lots of opportunities to save, but you should still review and compare policies to avoid paying more than you need to.

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Cristal Dyer

Updated

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Key takeaways

  • Flood cover is included as standard with RACQ home insurance
  • RACQ offers 3 different home insurance policies.
  • There's a good list of member benefits and discounts available to save on your premium.
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What does RACQ Home Insurance cover?

RACQ Home Insurance is available for people who live in, or own property in, Queensland and Northern New South Wales.

There are 3 policies available: home insurance which covers the building, contents insurance which covers your belongings, and a combined home and contents insurance policy for those who want complete peace of mind. You can also become an RACQ member and get access to a bunch of discounts and benefits.

Some main events covered by RACQ Home Insurance include the following:

RACQ Home Insurance is issued by RACQ Insurance Limited, one of the largest providers of home insurance in Queensland. Policies come with a cooling-off period of 21 days, which is the industry standard. This means if you decide to cancel within the first 3 weeks of taking out a policy and haven't made a claim, you’ll receive a full refund.

Here’s the rundown of an RACQ Home Insurance policy

Standard features
Optional add-ons
Exclusions

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Standard features

These are some of the standard features that you can claim on with RACQ Home Insurance if an insured event causes loss or damage.
  • Accidental glass breakage
  • Credit card misuse
  • Demolition and removal of debris
  • Food and medicine spoilage
  • Home modifications after a serious injury
  • Costs to re-key, recode or replace locks
  • Replacing trees, shrubs, plants and hedges
  • Temporary accommodation

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Optional add-ons

RACQ Home Insurance has a stack of optional extras that you can add to your policy, but you will need to pay extra for them. Here’s a brief overview of what’s available:
  • Advanced cover
  • Motor burnout
  • Landlords fixtures and fittings
  • Mobile phones
  • Pet cover
  • Small business contents
  • Specified items
  • Items away from home

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Exclusions

Before taking out an RACQ Home Insurance policy, you should be aware that certain events and occurrences are not covered under your policy. Your claim will not be paid for the following:

  • Actions of the sea including erosion and king tides
  • Deliberate acts
  • Pests and parasites
  • Roots and trees
  • Rust and mould
  • Seepage and pollution
  • An act of terrorism or war
  • Wear and tear through normal use

Make sure you read RACQs PDS for a more detailed breakdown of exclusions. You can also head to home insurance general exclusions for more information.

Our Verdict

  • RACQ gives you a heap of chances to save, from loyalty discounts and no claim bonuses to multi-policy discounts and savings for seniors.
  • Flood cover comes standard on its policies and includes cover for storm surge, which is a plus because many other home insurers don’t cover this.
  • RACQ premiums came in at the higher end of home insurance policies on Finder according to our research.

Here’s some information on RACQ Home Insurance complaints

We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.

When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.

Here's an overview of how RACQ (RACQ Insurance Limited) did:

  • RACQ Insurance Limited is considered a large firm and has an average number of complaints when compared to other insurers of this size.
  • It only resolved 30.65% of complaints directly with customers - the rest were escalated to AFCA.

Here's the bottom line about RACQ

RACQ Home Insurance appears to be a well-rounded policy that has a generous flood cover benefit that many Queenslanders would be hunting for. One thing to look out for is its higher than average premium, although RACQ does give you a slew of opportunities to save with discounts and rewards for policyholders.

Not too sure yet? You can compare other home insurance brands side by side so that you end up with a policy you’re happy with.

Frequently asked questions

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Leave an RACQ Home Insurance review

If you've held, or currently hold, an RACQ Home Insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACQ is right for them. Some reviews are from a survey commissioned by Finder.

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Cristal Dyer is a travel writer at Finder. She has been writing about travel for over five years and has visited over 40 countries around the world. Cristal currently travels full-time, writing about her favourite cities and food finds, and she is always on the lookout for amazing flight deals to share. See full bio

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13 Responses

    Default Gravatar
    SueSeptember 16, 2021

    I would like a quote on my property and household contents. Land is $480,000 and contents to the value of $100,000.

      AvatarFinder
      JamesSeptember 23, 2021Finder

      Hi Sue,

      You can request for a quote directly from RACQ through their website: https://www.racq.com.au/insurance/get-insurance/home-insurance

      Simply click the ‘Get a quote’ button and answer a few questions about yourself and your property.

      I hope this helps!

      Cheers,
      James

    Default Gravatar
    BecJuly 18, 2018

    I’m looking for a quote for landlord insurance and there doesn’t seem to be a category. I assumed it’s a different policy to buildings. Any help finding a quote?

      Default Gravatar
      JoelJuly 18, 2018

      Hi Bec,

      Thanks for leaving a question on Finder.

      We have a comparison of landlord insurance. You can press the “Get a quote” button from the table to compare quotes from different brands. Please ensure you review the relevant Product Disclosure Statements/Terms and Conditions before purchasing a policy.

      Cheers,
      Joel

    Default Gravatar
    roomeApril 17, 2017

    will house insurance cover my tv antenna

      AvatarFinder
      ZubairApril 18, 2017Finder

      Hi Roome,

      Thank you for your question.

      You have contacted finder.com.au, a comparison and information service and not actually RACQ Home Insurance.

      RACQ Home Insurance does not state anything related to tv antenna in their product disclosure statement, so you will need to contact them directly about this matter.

      Cheers,
      Zubair

    Default Gravatar
    BewareMarch 7, 2017

    I have always felt that RACQ was a trustworthy, solid brand. I had home and contents + car + pet with them last year. When I received the invoice for renewal of home and contents recently, their price increase year on year was 21% for exactly the same insurance. I called and they asked a few questions re history etc and they re-quoted so that the increase was brought down to 18%. I had a couple of conversations with them, asked to speak to supervisors etc, and was told that they had done everything they could to bring the price down but 18% increase was the best they could do. They did say that the price had gone up for many reasons, One was that the online signing up discount from last year no longer applies. Another was that they had revalued the property and the premiums reflected an approx 7% increase in their valuation of the property, therefore attracting higher premiums for the policy. After much talk about why the premiums had increased so much and how they could justify such an increase, they finally said the major amount of the increase was just that they had increased their rates. Discussions about how outraged all Australians are at a 5-6% increase in their health insurance every year, and comparing that to RACQs 18% hike went nowhere in the end. No point event talking to them. So BEWARE – make sure you check the $$ from year to year, and vote with your feet, like I did.

    Default Gravatar
    VirginiaFebruary 13, 2017

    We have had power out since 5pm due to a bad storm, it is now 7.40 , how long have I got til my food is no longer any good in fridge/ freezer, and can I claim perishables

    Kind regards

      AvatarFinder
      ZubairFebruary 14, 2017Finder

      Hi Virginia,

      Thanks for getting in touch. If you have home and contents insurance with RACQ you may have cover for spoiled frozen and refrigerated goods if the damage is caused by an insured event such as the public electricity supply failing at your home.

      You will need to contact RACQ directly about this matter to find out if and when you will be covered as cover levels can vary from policy to policy. You should also review your policy document if you can find it.

      All the best,
      Zubair

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