RACV home insurance provides protection to your home for a wide range of events. You can take out cover for buildings only, contents only or combine the 2 policies together to create a package that provides complete peace of mind. RACV also offers landlord insurance and renters insurance.
If you do take out a policy with RACV, you'll also become a member and receive savings and discounts.
Some main events covered by RACV home insurance include:
RACV home insurance is issued by Insurance Manufacturers of Australia Pty Ltd and offers customers a choice of excess and a cooling-off period of 21 days.
There are certain situations when RACV won't provide cover under your policy. These are referred to as general exclusions and they apply to all the benefits under your policy. Here are a few to be aware of:
Make sure you read RACV's PDS for a more detailed breakdown of exclusions. You can also head to general exclusions for more information.
We looked at home insurance complaint data from the Australian Financial Complaints Authority (AFCA) between July 2020 and June 2021. The data breaks down different underwriters and compares their business size to the number of complaints processed.
When comparing insurers, keep in mind that insurers with a larger market share serve more customers, so can potentially get more complaints.
Here's an overview of how RACV (Insurance Manufacturers of Australia) did:
RACV home insurance offers a solid policy that includes cover for flood, up to 12 months temporary accommodation and new for old replacement – not benefits you see with every provider. What it lacks in policy discounts, it makes up for with its member rewards program.
Still making up your mind? You can check out other home insurance brands and compare them side-by-side so that you end up with a policy you're happy with.
If you've held, or currently hold, an RACV home insurance policy, we'd love to hear from you. Your reviews help other Australians decide if RACV is right for them. Some reviews are from a survey commissioned by Finder.
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
Never get RACV to allocate a builder
After a flood we made a claim to RACV. RACV accepted the claim and allocated the builder JPFlynn. My experience with JP Flynn has been awful. After waiting months for them to start the remediation.. For months they would turn up for 3hours a week every time creating a mess. They would never tell us when they would be turning up.. I would get home to find rubbish strewn across my property. When they worked they were the dirtiest tradies I have ever dealt with. The standard of the work was awful. When I took this to the JP Flynn supervisor they agreed and said and agreed their subcontractors was incompetent however because they had started the work it took them 3 months to sack them. Meanwhile i my family was living through a building site. JP then hired another contractor who took another month to start. Whilst the new contractor was better. They were not allowed to remediate the issues the first contractor created. Every time I brought it to the RACV they would call the JP Flyn supervisor who would give an untrue update. It’s nearly been a year now I ring RACV they ring the builder the builder promises the work will be completed by a date the date comes and goes I ring RACV, and the cycle repeats. We asked for a settlement so that we can arrange the remediation ourselves but as”the builders have started the work” they won’t settle and I am left with the mess. RACV have no control of the builder. I have therefore no control. My advice is never get RACV to deal with the remediation themselves.
So bad you would think its deliberate
Zero Service and Accountability Been waiting nearly 4 months to fix a 2m hole in my roof.Since then water has leaked into my bedroom. Zero communication skills, completely unprofessional organisation. They don't even have the ability to out one foot in front of the other. My problem is now worse then it was originally. I would never have been insured with racv if I had known I would get no service at all Please see photos below. This hasn't changed in 4 months. Stains on walls happened when tarp blew off and racv took 24 hrs to have it replaced. Had to clean walls myself. Still no one cares. The only thing that has changed is that my monthly payments have gone up because I have made a claim- EVEN THOUGH THEY HAVENT FIXED MY ROOF. No one is able to assist, emails and requests go unanswered.I strongly recommend you do not insure house and contents with this organisation. They are so bad you would think that it's deliberate.
Disappointed
Despite having been with RACV for 40 years , they still haven’t settled my burglary claim in full, 9 months later. I’m starting to wonder if they’re hoping I’ll just give up if they keep stalling.
none
I am covered for my possesions that i own
That they are reliable. They offer a good price
value for money
We are covered for contents only as we live in a retirement village, who cover the buildings
Very reliable and excellent service
May not be the cheapest, but reasonable value for money and excellent staff service
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RACV Home Contents Policy. I read in the PDS that there exists within the policy basic valuables up to $2500 and basic portables up to $10000. Anything in excess of these amounts may be insured for an optional additional premium. Could you please clarify for me ?
Hi Megan,
That’s correct. RACV offers separate optional cover for some items under ‘Valuable Items Cover’ and ‘Portable Items Cover’ if you want to insure them for more than $10,000 for Portable Items and $2,500 for Valuable Items inside the home.
If you want to insure any one item for more than the said amounts, you’ll need to list the item and its sum assured. You may be asked by RACV to provide a written valuation for each item.
Please reach out to RACV directly if you want to increase your level of cover for these categories.
I hope this helps,
Cheers,
James