Despite being well-loved for its NBN plans, Aussie Broadband's mobile plans come up a little short in comparison. Its 4G range of plans aren't too impressive, costing more than other providers in the market for similar data allowances. Although, 3 of its 8 plans beat the benchmark of $1 per GB and its self described "Max Value" plan offers you 40GB for $40 which is equals this benchmark.
If you're looking for big data (up to 220GB), Aussie does stack up better in this scenario with much more competitive prices. However, again you're still likely to find cheaper alternatives.
Its 5G plans are also pricey and you only have 3 to choose from meaning it won't work for your wallet if you don't need big data.
Aussie Broadband's mobile plans could be right for you if:
You prefer to bundle your mobile and internet services with 1 provider.
You want reliable local customer support.
If you want a no lock-in contract.
You want international call credit (available on its $40 plan and above).
Just keep in mind that Aussie Broadband:
Has pay-as-you-go international roaming, which can be expensive. You'd be better off getting a local or travel SIM if you're going on a trip.
Aussie Broadband's 4G mobile plans come with varying data limits (between 3GB and 220GB). Its plans are a bit lacklustre as there are other providers offering similar data limits and features for cheaper. This is also true for other smaller providers that run on the Optus network.
Aussie Broadband's 5G mobile plans offer plenty of data, allowing you to make the most of your 5G download speeds.
Good to know: You pay an average of $0.90 per 1GB of data across Aussie's 5G plans, which holds up well against the $1 for 1GB benchmark.
Things to watch out for:
Aussie Broadband's 5G plans operate on the Optus 5G network, so make sure you're within its coverage area to gain access to it. You'll also need a 5G-capable phone in order to access the 5G network.
Coverage
Aussie Broadband uses the Optus 4G/5G network, which is the second largest network in Australia.
You'll get identical coverage to a plan from Optus, with full access to the Optus 4G network covering 98.5% of Australians.
If you buy a 5G plan, you'll also be able to use the Optus 5G network so long as you have a compatible device and live in a covered area.
Metro customers should have no problem with coverage, but you might notice a drop in rural or regional areas compared to Telstra's network (which is larger).
Customer service
If you're looking to sign up to Aussie Broadband's mobile plans or simply want to ask a question, it has loads of contact options. You can:
Ring up its Australia-based customer support team between 8am AEST and midnight AEST any day of the week.
Ask a question via its Twitter or Facebook pages for a quick response.
Submit an email enquiry via the form on Aussie's website.
Raise a support ticket via the app if you've already signed up. You can also manage your account, edit payment details, see data usage and run extra troubleshooting via the app.
Ask a question on Aussie Broadband's live chat feature. You can manage this via Aussie Broadband's website.
Good to know: Aussie Broadband's support team is based in Victoria.
Bonus features
Aussie Broadband's extra features are all surrounding its data inclusions.
📳 Data sharing
Data is automatically shared between 4G mobile plans that are on the same account. This can be convenient for billing or balancing out your usage.
🌐 Internet bundling
Aussie Broadband's 4G mobile plans come with an extra 1–20GB of bonus data when you also have an Aussie internet plan on the same account.
If you're already an Aussie Broadband customer, this will significantly boost the value of its mobile plans since you'll get more data for the same price.
➕ Data add-ons
If you run out of data and need a little to tide you over to the next recharge, you can purchase extra in blocks that expire at the end of the month:
1GB for $10
5GB for $15
20GB for $20
You can access this directly from Aussie Broadband's app.
Ready to sign up to Aussie Broadband?
Once you've decided which Aussie Broadband plan you're after, you can easily sign up online. SIM delivery is free via standard postage, but can take up to 10 business days to arrive at your door.
What if I want to keep my current phone number? All you need to do is indicate that you want to keep your number during the sign-up process. Aussie will usually complete the transfer in 15 minutes to 1 hour, but it could take up to 48 hours.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
There are just 3 mobile networks in Australia but over 50 phone companies to choose from. The choice can be overwhelming so we’ve made it easier by rounding up the 10 mobile service providers on Finder instead.
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