Optus' range of internet plans sit towards the more expensive side of things when it comes to price:
The higher pricing for NBN plans could be worth it given Optus ranks consistently towards the top of the ACCC's Broadband Performance Report by providing customers with reliable speeds.
Optus also offers a range of bonus entertainment features such as Optus SubHub, discounted Optus Sport and free subscription to Netflix depending on the plan you choose.
Optus is one of the largest telecommunications companies in Australia, providing mobile, telephone, internet, entertainment and business network services.
"I'm currently on the Optus Plus Everyday nbn plan, which is the ideal package for my household. I never have to worry about running out of data and receiving a massive bill. Plus the discounts you can receive on streaming services are a massive perk. Also, in my opinion, the price is totally reasonable for an unlimited service. Super happy with the service, wouldn't consider switching anytime soon. "
Based on Optus NBN scores in Finder's 2024 Customer Satisfaction Awards.
In September 2024, Optus came 3rd (out of 12 providers) in the ACCC Broadband Performance Report. Optus delivered maximum speeds 101.6% of the time during the busy hours of the day (7pm to 11pm).
As Optus achieves speeds exceeding 100%, this means it consistently delivers the advertised speeds on its plans even during peak hours of the day.
Since the report's inception in 2021, Optus has consistently ranked in the top 4 providers.
It's easy to get in touch with the Optus support team. You can contact them by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, Optus:
Besides reliable internet speeds, Optus also offers a range of perks alongside its home internet plans.
SubHub is a service that allows you to bundle selected streaming subscriptions and save up to 10% on your total cost if you're an Optus customer.
Add 2 subscriptions to unlock a 5% discount on both or add 3 or more to unlock 10% off across all.
If you have an active home internet service with Optus, you can subscribe to Optus Sport for a discounted $9.99 a month. Optus Sport has exclusive access to the Premier League and other football competitions.
Without this discount, Optus Sport costs $24.99 a month or $229 a year.
All Optus NBN plans come with the option to purchase an Optus Ultra Wi-Fi Modem.
If there's a problem with the NBN and your connection drops out, the modem will switch to Optus' 4G network.
This is meant to be a backup solution and speeds are capped to 25Mbps for downloads and 2Mbps for uploads. At these speeds, you can still have 1-2 people streaming in standard definition and browsing the internet and social media.
Your coverage can be affected by distance from your modem as well as blackspots. Optus Ultra Wi-fi Booster Gen 2 helps to extend the coverage in your home by boosting the signal.
The booster is included with Optus Internet Family Entertainer plans at no charge, but is an optional add-on for other plans.
As NBN 50 is the most common plan in Australia, here's how Optus stacks up against other major internet providers for its plan.
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| Optus | 50Mbps | $89/month | |
| Telstra | 50Mbps | $105/month | |
| TPG | 50Mbps | $79.99/month | |
| AGL | 50Mbps | $94/month | |
| iiNet | 50Mbps | $84.99/month | |
| Aussie Broadband | 49Mbps | $89/month | |
| Belong | 50Mbps | $85/month | |
| Tangerine | 50Mbps | $82.90/month |
You can easily sign up to Optus once you've decided on an internet plan that works best for you. Simply enter your address once you're on its website to make sure you can access the plan you've chosen.
This applies for both NBN and home wireless plans, as you'll need to be within Optus' coverage area for its home internet plans.
What if I'm moving house?
If you're already an Optus NBN or 4G or 5G home internet customer, you can book a relocation. Optus will ensure that your old service will end on the agreed-upon date and get your new service up and running. It aims to process new connections within 2 business days. There shouldn't be any fees associated with moving your internet service. The only fee that might apply is a new development charge of $300 for NBN if your property is classified as a new development and has never had a service connected.
If you're using mobile broadband, you won't need to make any physical changes to your service, but you will need to let Optus know your new address for emergency service purposes. There are no installation fees for mobile broadband.
Let your old provider know as soon as possible that you're leaving so you meet any notice periods. The last thing you want is to be stung by cancellation fees or end up paying for 2 services at the same time.
You can see our guide for how to switch broadband providers for more information.
Are you getting slow speeds with Optus? Test your Optus NBN, ADSL or 4G plan to see if your connection is up to scratch.
Hi I am looking to transfer from current NBN 50 provider to an equivalent service but I require email hosting for 4 -10 addresses. Which provider offers this?
Hi Martin,
We had a look at which providers still supply email addresses here: https://www.finder.com.au/news/tpg-ditch-email-2023
Hope this helps.
Can someone reply regarding connection to the NBN.
Hi Greg,
Thanks for leaving a question on Finder.
You need to check first if NBN is available in your area. You can type your address from our NBN Tracker Map. If your area is NBN ready, you may compare NBN plans using our comparison table and our search filter to help narrow down your options.
Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
Cheers,
Joel
Is Telstra the only service to provide landlines in Burradoo nsw? We are having a terrible time trying to install nbn because the telephone line is very old and needs to be replaced. 2 months and still waiting!
Hi Julie,
Thanks for your question.
I suggest that you enter your address on the panel found on the NBN tracker on our website to check any broadband service providers in Burradoo.
Cheers,
May
Hello I would like a pre paid mobile internet service unlimited usage just like the one I have had loyal to you for nearly 8 or more years. Now my daughter tells me you are taking this away from us long running loyal customers. We did not cancel our agreement. And I have an appointment with the Brisbane Ombudsman later this week. As I’m. Pretty sure you can not just opt out of our agreement. I could not so almost certain you legally should be unable to as well. I would appreciate your feedback on this matter. As I’ve been advised to approach you first. As I am doing so and logging and date stamping. I hope to hear from you asap.
Kind regards.
Hi Julia,
You’ve reached finder.com.au, not Optus. I would recommend contacting Optus customer support on 1300 555 002 or using the Live Chat system on the Optus website.
Thanks,
Brodie