Have a question about the Finder app?
1. Frequently asked questions:
We've listed some of our most-asked questions below. Have a look and see if your question has already been answered.
2. Email:
You can always email us. We will strive to respond within 24 hours.
Why Finder?
Getting started
Credit score
Finder Wallet
Crypto trading
Making the most of the app
Security
Support
More guides on Finder
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How does Finder Wallet work?
Learn more about how the Finder Wallet works, and how you can use it to trade cryptocurrency.
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Leave a Review competition
We're giving away a $200 Mastercard gift card to a Finder member who leaves a verified review on reviews.io in November.
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We’re saying goodbye to Net Wealth and Spend Analytics in the Finder app
We've made the hard decision to remove both the Net Wealth and Spend Analytics features from the Finder app.
Ask a question
I want to change my email address and mobile number – please advise how as neither your phone number or chat line work!!!!
Hi Wayne – sorry about this. Someone from our support team will reach out by email.
I’m just wondering what happened to my credit history from 600 to now why is this I think I was on top of my repayments and stuff confused with this
Hi Barry,
We’re not licenced to provide personal advice on your specific situation. However generally, things that can impact your credit rating include making late payments consistently, only partly-paying your bills, or not making repayments at all.
If you have a concern about the accuracy of your credit rating, you can contact the credit reporting agency directly (ie Experian or Equifax) for a full copy of your report, and to request any errors or mistakes are removed.
Where is the live chat this app claims it has
Hi Georgia,
Live chat is available to members only. When you’re logged in to Finder as a member, you’ll have access to live chat.
You can sign up for free here:
https://www.finder.com.au/about-us
Hope this helps!