Kogan received the highly commended award for 'NBN Provider - Everyday Use' in the 2024 Product Awards.
Full list of 2024 winnersWe currently don't have a partnership for that product, but we have other similar offers to choose from (how we picked these ):
We currently don't have a partnership for that product, but we have other similar offers to choose from (how we picked these ):
Kogan provides decent speeds for average prices but lacks much to differentiate it from other providers. They may be more attractive if you're interested in earning Qantas Frequent Flyer points by paying your bill.
The lack of online account management can be a huge pain since you'll have to ring the customer service line to check your account details or if you can't find the answer to your question on their help centre page.
However, recent online reviews have good things to say about its customer service, so it might just work if you don't mind getting on the phone.
Kogan is right for you if:
While Kogan has a lot going for it, consider
"At the time we moved in to our new house, Kogan was offering a pretty good discount on NBN 100 plans for 6 months. Signing up was fast and easy, and the internet was quite reliable too. The only drawback was that there isn't an online portal for updating billing information or making payments - you need to call up for that."
With average prices, Kogan comes out as a perfectly good choice for those only looking for a simple budget-friendly deal with a few extra Qantas Frequent Flyer points thrown in the mix.
Kogan Internet Price Pledge sounds good on paper, where you get a Kogan.com voucher for the value of double the difference between the monthly Kogan Internet price you paid and the monthly price of the cheaper offer you submitted. But chances are it will net you maybe a $10–$20 one-time Kogan.com gift voucher at best, if that.
While the monthly cost of Kogan's 4G Home Internet plan is comparable to other providers, it is a 90 day plan. You have to pay for 90 days in advance, or approximately 3 months at a time. That means instead of 3 smaller payments over 3 months, you'll be paying one larger payment every 3 months.
If you're more comfortable paying for things monthly, you'd need to consider this if you want to take up its home wireless internet plan.
Kogan is not included in the ACCC Broadband Performance Report, so the reliability of its speeds cannot officially be verified.
However, based on its advertised typical evening speeds (for busy hours of the day, 7pm–11pm), you can expect to get maximum speeds on its NBN 25 and NBN 50 plans. It falls a bit short for NBN 100 and NBN 250.
Kogan also falls well short with the typical evening speed of its NBN 1000 plan, with the lowest speed in Finder's database where providers state it.
The customer service for Kogan is barebones. There is no option for online account management, meaning you will need to call the customer support team whenever you have an enquiry about your account or need to update your details.
That being said, you can call the service centre on any day of the week between 8am and 8pm.
Kogan gives you just one real perk alongside its NBN plans.
You can connect your Qantas Frequent Flyer membership with your Kogan account and earn 1 point for every $2 spent on any of Kogan's NBN plans.
Here's how Kogan compares to some of the most popular NBN providers in Australia and their NBN 50 plans. Keep in mind that we've used standard ongoing prices for each provider (no promotional discounts applied).
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| Kogan | 50Mbps | $78.90/month | |
| Telstra | 50Mbps | $105/month | |
| Optus | 50Mbps | $89/month | |
| TPG | 50Mbps | $79.99/month | |
| iiNet | 50Mbps | $84.99/month | |
| Aussie Broadband | 49Mbps | $89/month | |
| Belong | 50Mbps | $85/month | |
| Tangerine | 50Mbps | $82.90/month |
Signing up to Kogan Internet is fairly simple once you've worked out what plan is right for you. You can just head to their website and sign up from there. You'll need to type in your address to check the plan availability in your area and sign up to the NBN plan of your choice.
What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new Kogan plan to be activated. Keep in mind that it could take up to 5 business days to get connected.
Remember to give your current provider a heads-up in case there's a notice period to account for. You don't want to be stuck paying for 2 internet services.
If you're still feeling unsure about the process, check out our guide on how to switch broadband providers.
Looking for an NBN provider with reliable speeds? Launtel could be right for you.
Home wireless broadband can be a good alternative to the NBN for some households, offering fast setup, similar speeds, and unlimited data.
Unlimited internet plans are everywhere and fit every budget, so you’d have to go out of your way to find anything else.
Dodo offers its customers affordable access to the Internet on a wide range of connection types, including the NBN and mobile internet.
Our team of experts has narrowed down the best internet deals this month to help you find the right one.
Superloop has its own fibre network in Australia and offers plans at fast speeds.
Exetel offers a wide range of internet plans, with reliable performance according to the ACCC.
Vodafone is Australia’s third-largest mobile network carrier behind Telstra and Optus.
With 20 years of experience in the Australian market, iPrimus offers customers a compelling, quality broadband service.
iiNet is a household Internet name, offering decent speeds with the option of adding Fetch entertainment on your plan.
if i switch to Kogan can i keep existing bigpond address
Hi Bob,
It’s free to keep your existing Bigpond address for the first 12 months if you switched to Kogan and were no longer Telstra customer. After that though, to keep your Bigpond email address it would cost $79 a year.
You can take a look at an article we did on your options for changing to free email services instead of using one from an internet provider if you didn’t want to pay for an email address: https://www.finder.com.au/news/tpg-ditch-email-2023
Hope this helps.