Getting connected to the NBN
Connecting to the NBN for the first time? It's a simple process that we'll break down for you in 4 simple steps.
- Check your address is NBN ready
- Compare NBN plans and sign up
- Prepare for your NBN connection
- Set up your modem and Wi-Fi
Step 1: Check your address is NBN ready
First things first. Check if your property can connect to the NBN and what technology is available to you.
The type of NBN connection you have can influence your internet speeds and the plans you can choose.
Pop in your address to get started.
If, for some reason, you're unable to connect to the NBN at your address, there are still alternatives for you to get online, such as home wireless internet or mobile broadband.
Step 2: Compare NBN plans and sign up
If you're at step two it's safe to assume you can connect to the NBN and know what technology type is available at your address.
Now for the fun bit. Compare NBN plans from a range of providers to find your perfect fit.
This is the step of the process where you have the most control over your NBN performance.
Click the blue button to start comparing plans. If you're unsure what to consider when choosing a plan or provider, the guide below the table will sort you out.
Step 3: Prepare for your NBN connection
After signing up for a plan that fits your budget, your new provider will take care of the installation part of the process.
They'll let you know if a technician needs to visit your property to finalise things, but if you already have an NBN connection, you can skip ahead.
Step 4: Set up your modem and Wi-Fi
Once the installation is complete, all that's left to do is set up your modem and Wi-Fi to game, browse, work and doom scroll to your heart's content.
In most cases it's as simple as plugging your modem into a power socket and connecting it to an NBN cable connection.
Your NBN provider will provide you with detailed instructions on how to set up your modem. Some even have "how to" videos to help you through visual aids.
How much does it cost to switch to NBN?
Standard installation is usually free after the NBN is available in your area.
The only exception is if you happen to be in a new development or "greenfields" area, when you'll have to pay a one-time $300 fee.
There may also be extra charges if your home needs any wiring or cabling upgrades, or if you want something beyond a standard installation.
Or, if you want to upgrade to a faster type of NBN connection such as from FTTN to FTTP.
Costs vary depending on the type of property and the work needed, but expect to pay in the thousands for this.
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"I've been with Telstra for 12+ years and 2 years ago, I tried to change to a cheaper provider. I was sold a great package by Optus, but when it came to connecting, Optus realised they didn't have a line in my street. They gave me the option of either going wireless or paying to install a connection line, which is very expensive. I ended up going back to Telstra. Always make sure you check the plan is available at your address before you leave your provider!"
Frequently asked questions
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What does NBN tier 1, etc. mean?
Hi Peter,
Thank you for your inquiry.
The NBN is sold in five-speed tiers, with a data transfer rate ranging from 12 Mbps to 100 Mbps.
Tier 1 can reach speeds of up to 12 Mbps download and up to 1 Mbps upload. It’s suited for standard household uses such as emails, browsing, and other basic tasks. Tier 2 offers rates of up to 25 Mbps download and 5 Mbps upload, Tier 3 offers up to 25 Mbps download and 10 Mbps upload. Tier 4 offers up to 50 Mbps download and 20 Mbps upload and Tier 5 can provide rates of up to 100 Mbps download and 40 Mbps upload. The price range may get more expensive once the tier gets higher.
You can also check our answers to NBN FAQs and find more heplful details.
Cheers,
Jason