Congratulations, SpinTel!
SpinTel won the award for 'NBN Provider - Fast Speeds' in the 2024 Product Awards.
Full list of 2024 winnersSpinTel internet review
Our verdict: SpinTel offers a simple internet service for those on a budget.
Pros
- Some of the cheapest NBN plans on Finder
- 4G and 5G Wireless Services have a 14-day coverage guarantee
Cons
- No extra plan features
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SpinTel internet review: Our verdict
SpinTel has a range of simple and affordable plans to get you connected to the internet. They're some of the cheapest available, but you won't find them packed with tonnes of extras.
SpinTel could be right for you if
- You want a no-frills internet plan for a low price. SpinTel focuses on low prices, and it does it well with no flashy extras included.
- You're after decent speeds. SpinTel offers typical evening speeds that are the maximum available on most plans.
While SpinTel has low plan prices, you might want to consider:
- Few options for extras. You won't be able to add a 4G back-up modem or internet TV if you decide that's something you want later.
- SpinTel's limited 5G coverage on the Optus Network. It's currently available in select parts of major cities and may not be available to everyone.
Read a more detailed review on
Value for money
SpinTel offers NBN 25, 50 and 100 plans, all of which are cheaper than the average cost of plans we compare in Finder's database.
As an example of how much you could save, we compared SpinTel's NBN 50 plan to the Big 3 telcos (Telstra, Optus and TPG/Vodafone). Not including introductory offers, you could save up to $30.
- Good to know: You can get a phone line with your NBN for $0 with pay-as-you-go calls, or pay $10 a month for unlimited calls across Australia.
SpinTel allows you to BYO modem or you can purchase one for $139.95 upfront, which is about the average price of a modem in Finder's database. SpinTel also sells Google Nest Wi-Fi Routers and Wi-Fi points that double as smart speakers.
When you're unhappy with the quality of your NBN connection, home wireless is one of the alternatives you can turn to. SpinTel's offers don't disappoint, with very low prices.
SpinTel's 4G home wireless plan and its 5G plan with a typical download speed of 50Mbps are the cheapest 4G and 5G home wireless plans in Finder's database.
The 4G and 5G Home wireless plans have a 14-day coverage guarantee. That means you can cancel the service if you are not happy with the coverage or speed, and the cost of the modem will be refunded to you if returned in as-new condition (and excluding shipping/return costs for the modem). Any service charges from when the service was activated to when the modem was returned will not be refunded.
- Good to know: If you're choosing the 4G option, you can either pay for the modem up front ($210) or rent it for just $4 a month. For 5G plans, the modem is available to only rent at $4 a month.
If you're on the go and want a portable internet connection for a cheap price, then SpinTel might be right for you.
With introductory offers, SpinTel has the 50GB and unlimited plans on Finder.
If you don't already have a portable modem, you can get one from SpinTel for an additional $10 a month.
- Keep in mind: Carefully consider your data usage and how much you need. Once you reach your data limit, any extra will cost $12 per GB.
SpinTel mobile broadband is delivered via the Optus 4G/5G network.
Things to watch out for
- While SpinTel lets you bring your own modem for NBN or a portable modem for mobile internet, it's a good idea to check compatibility before you sign up. Check SpinTel's website or give them a call to check.
- If you're renting a SpinTel modem, you'll need to return it in good working order. If you don't return it, you will continue to be charged the rental value until it is.
Performance
SpinTel's performance isn't included in the ACCC Broadband Performance report, making it difficult to compare its speeds to other providers.
The typical evening speeds SpinTel quotes on its NBN 25, 50 and 100 are strong. Each offers the maximum speed available.
- Good to know: The maximum speed available is the top speed you can expect from your provider on a particular speed tier.
Customer service
If you need to contact SpinTel's customer service team, you can get in touch with them using the following methods:
- Calling the Service and Support line between 8am-8pm Monday to Friday.
- Sending a message via WhatsApp or Messenger during the same hours and additionally on the weekend.
- Starting a live chat on the SpinTel website.
- Requesting a callback at a time that suits your needs.
Bonus features
While it doesn't offer as many bonus features as other providers, it's well worth considering what's available from SpinTel if you plan to make the switch.
📶 Mobile and internet bundle
If bundle your NBN plan with a SpinTel mobile plan, you can save $3-5 off the mobile plan.
It's not as much of a saving for bundling as other providers offer, but every dollar counts.
📞 Call pack
If you'd like a home phone line as part of your NBN service, you can get one set up for no cost with PAYG calls or pay just $10 a month for unlimited calls across Australia.
Which rivals are giving SpinTel a run for its money?
For local support
Aussie Broadband has received awards for its local customer service, and its speeds aren't bad either.
To try before you buy
Tangerine's prices are similar to SpinTel's if you're looking for another budget provider to compare against.
For bonus features
Optus has it all – from bundling entertainment with Optus SubHub, 4G back-up modems to Wi-Fi boosters.
Ready to sign up to SpinTel?
Found an NBN plan that suits you? Click the green "Go to site" button in the comparison table. This will take you to the SpinTel website where you can enter your address and finalise your purchase.
If you're after a home wireless or mobile broadband plan from SpinTel, you'll need to head directly to its website to sign up as it's currently unavailable via Finder.
What if I'm moving house?
You can select a date during the sign-up process for when you'd like your new SpinTel NBN plan to be activated. It can take up to at least 5 business days to set up your connection.
Let your current provider know you're cancelling to make sure you don't end up paying for 2 services.
If you're moving house and are already with SpinTel, the process is much the same. Just send a relocation request via Manage Service in My Account. SpinTel has a team dedicated to moving as well, which you can contact over the phone or by emailing direct.
If you want to know more, see our guide on how to switch broadband providers.
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Ask a question
Are any provider doing pensioner discounts
Hi Terry,
Yes, the plans on this page are designed for pensioners: https://www.finder.com.au/broadband-plans/nbn/nbn-plans-for-seniors
Hope this helps!