Superloop offers feature-driven NBN plans and stands out for speed, reliability and customer satisfaction. Find out if it’s right for you in our in-depth review.
Superloop's NBN plans will suit people who want fast, reliable internet with a bit more control over their connection.
You can get a basic NBN 25 plan all the way up to NBN 2000. This is the fastest NBN speed tier available.
Superloop has already had a big year. It was named Australia's fastest fixed network in the latest Ookla report and it won Finder's 2026 NBN Provider of the Year award.
Superloop's plans are not the cheapest when compared to budget providers, but they include extra perks such as on-demand 'Speed Boosts' and an app to manage your connection.
My Speed Boost feature allows 5 speed upgrade days on eligible NBN plans
Australia-based customer support team
Offers a refer-a-friend discount
Has a mobile app for easy account management
Cons
Requires 30 days' notice to cancel your plan
Its free modem offer requires you to stay connected for 36 months
Compare Superloop's fixed-line NBN plans
Speeds faster than NBN 100 require an FTTP or HFC connection. Entering your address on Superloop's website will show you which plans are available with your connection type.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare Superloop's fixed wireless NBN plans
Superloop offers fixed wireless NBN plans for regional and rural areas where a standard fixed-line connection is not available.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
Compare Superloop's fibre internet plans
Can't access NBN? Superloop also offers fibre internet plans for premises serviced by Opticomm.
We currently don't have that product, but here are others to consider:
How we picked these
How the Finder Score helps you find a better broadband plans
We designed the Finder Score to simplify your search for the best NBN and Home Wireless plans. By analysing hundreds of options from over 40 providers, we evaluate pricing, speeds, data allowances and plan features. Each factor is weighted and combined to generate a score out of 10 — helping you quickly spot the most competitive plans on the market. Read the full breakdown.
What features are included with Superloop's fixed-line NBN plans?
Superloop also includes a few standout features that give you more control and flexibility over your internet connection.
My Speed Boost
All Superloop NBN customers get 5 free "Speed Boosts" each month. When you activate one, your plan jumps up to the next speed tier for 24 hours.
For example, an NBN 50 plan can temporarily run at NBN 100 speeds.
It is handy for things like downloading large game files or streaming a 4K movie without buffering.
Superloop app with Refreshify
There is also a mobile app where you can manage your account, track usage and activate Speed Boosts. It also includes "Refreshify", which lets you reset your connection from your end and can help fix simple issues without needing to contact support.
Free modem option
New customers can get a free Amazon eero 7 or TP-Link VB433v modem, both built for high-speed NBN.
To get it at no upfront cost, you will need to stay connected for 36 months. If you leave earlier, you will need to pay out the remaining cost.
Refer a friend discount
Superloop also has a referral program.
For every friend who signs up, you get 10% off your monthly bill up to a maximum of $10, for 6 months.
The discounts stack, too, so if you refer enough people, you could eventually bring your bill down significantly.
Bundling discounts
You can bundle services like internet, mobile and home phone to save $5 a month.
The more you bundle, the more you save, up to a maximum of $15 a month.
How does Superloop rate on performance?
Superloop has built a strong reputation for delivering fast and reliable NBN speeds.
Its performance was recognised when it was named "Fastest Fixed Network" by Ookla for the second half of 2025, securing its second consecutive win.
It also delivered on its speed promises during the busy evening hours in the most recent ACCC broadband performance report.
How does Superloop rate for customer service?
There are a few ways you can reach out to Superloop for support:
You can call its customer support team between 8:30am and 10pm AEST/AEDT every day, including public holidays.
According to ACMA's complaints performance report for July to September 2025, the telco resolves complaints in an average of 4 days, faster than the industry average.
It recorded 36 complaints per 10,000 services across its combined mobile and NBN services.
If you wish to cancel your Superloop service, you need to provide them with 30 days' notice. This means you will be billed for a final 30-day period from the date you submit your cancellation request. This is different from many other month-to-month providers who allow you to cancel at any time before your next billing cycle.
Yes, you get 5 free Speed Boosts every month. Each boost lasts for 24 hours. Unused boosts can roll over, up to a maximum of 30 in your 'Boost Bank'. If you run out, you can purchase additional boosts for $2 per day.
Yes, Superloop is an Australian-owned and operated company, with its headquarters in Brisbane. Its support teams are also based in Australia.
Mariam Gabaji is a journalist with 13 years of experience, specialising in consumer topics like mobile services and energy costs. Her work appears in the ABC, Yahoo Finance, 9News, The Guardian, SBS, 7News, A Current Affair and Money Magazine. Mariam holds a Bachelor of Arts in Journalism and was a finalist for the 2024 and 2025 IT Journalism Award for Best Telecommunications Journalist.
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Skip the upfront costs with an internet plan that includes zero setup fees. Bring your own modem or snag one for $0 with some providers by staying connected for a set time.
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