TPG received the following awards in the 2024 Product Awards:
TPG keeps its overall plan prices lower than some of the other big providers:
While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.
TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.
"I've been with TPG for over 5+ years and moved houses twice over that time. I initially signed up because they were the cheapest plan for someone regularly working from home and for Netflix data. The reason why I've stayed with TPG is because they have been so easy to use during house moves, both times it's been working by the time I got the keys. When I've had to call with issues - they've always been easy to get hold off. The only area I'd improve is their online experience. When I need to change bank details or have missed a payment that I need to fix, it's a bit old and clunky."
Based on TPG NBN scores in Finder's 2024 Customer Satisfaction Awards.
As of September 2024, TPG placed 7th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 101% of the time during the busy hours of the day (7pm-11pm).
Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.
TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.
TPG has a few ways to get in touch. You can get help by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:
TPG does have one additional feature that may be of interest to you:
Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.
TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.
As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).
| Provider | Typical evening speed | Price | Learn more |
|---|---|---|---|
| TPG | 50Mbps | $79.99/month | |
| Telstra | 50Mbps | $105/month | |
| Optus | 50Mbps | $89/month | |
| AGL | 50Mbps | $94/month | |
| iiNet | 50Mbps | $84.99/month | |
| Aussie Broadband | 49Mbps | $89/month | |
| Belong | 50Mbps | $85/month | |
| Tangerine | 50Mbps | $82.90/month |
After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.
You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.
What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.
Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.
If you'd like more information, see our guide on switching broadband providers.
Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.
is there any tpg nbn plans which is unlimited and unlimited calls to home and mobile and to the country turkey and new zealand
Hi Hasan,
Thank you for reaching out to finder.
Yes, there are plans that offer unlimited data but for you to get unlimited local, national and mobile calls there is an additional $10 monthly fee on top of the bundle price. As for international calls, there are also plans where this is available. Click on “View details” to learn more about what plans offer this. Though the countries supported does not include Turkey and New Zealand. These are the supported countries: Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom, United States. Hope this helps!
Cheers,
Reggie
I have been with tpg for over 10 years. I am moving and will no longer have a phone line for 8 months. How can I get internet without a phone line.
Hi Cindy,
Thank you for visiting Finder.
If you do not require a fixed-line but still wants to have an internet connection, you may opt for a mobile broadband plan. You can use our comparison table and search filters to help narrow down your options. Once you have chosen a particular plan, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with your application or get in touch with their representatives for further assistance.
I hope this helps.
Let us know if there is anything else that we may assist you with.
Cheers,
Ash
I would like the NBN that I heard about as a child, ie fibre to the house and 100 mbs speeds.
I am prepared to pay extra to get the fibre to my house (subject to a sensible quote).
Can this be done?
Will it give 100 mbs?
Who do I ask to have it done?
Cheers
Hi Graeme,
Thank you for your inquiry.
You may refer to our table to compare providers that offer FTTN NBN or Fibre plans with 100mbps speed. You may compare your options based on the price, data, speed, and contract length (please see the image below for the guide). There’s also a ‘Go to site’ button that you can click on that page so you’d be redirected to the provider’s main site. If you have questions about installation, you can directly contact the provider anytime.
Hope this helps.
Cheers,
May
How much web hosting space is included with NBN 50GB $49.99 TPG Bundle?
Hi Lloyd,
Thank you for your enquiry.
Residential broadband plans of TPG will have 10MB of Web space to use for basic HTML websites. Please note that a domain name hosting and redirecting fee may apply if you wish to use this free Web space as your website.
Kind regards,
Jason
We have been with our current ISP Westnet for over 10 years so would ideally like to retain the same email address (it is on so many things). Can we still keep this email address given Westnet now fall under TPG?
Hi Eugene,
Unfortunately, you will have to remain a Westnet customer in some form to retain your email address. You can sign up to a cheap service through Westnet and essentially pay to keep your email address, but I would recommend contacting Westnet support for advice on the best option 1300 786 068.
Thanks,
Brodie