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Congratulations, TPG!
TPG received the following awards in the 2024 Product Awards:
- 'NBN Provider - Everyday Use' - Winner
- 'NBN Provider of the Year' - Highly Commended
TPG received the following awards in the 2024 Product Awards:
TPG keeps its overall plan prices lower than some of the other big providers:
While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.
TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.
"I've been with TPG for over 5+ years and moved houses twice over that time. I initially signed up because they were the cheapest plan for someone regularly working from home and for Netflix data. The reason why I've stayed with TPG is because they have been so easy to use during house moves, both times it's been working by the time I got the keys. When I've had to call with issues - they've always been easy to get hold off. The only area I'd improve is their online experience. When I need to change bank details or have missed a payment that I need to fix, it's a bit old and clunky. "
Based on TPG NBN scores in Finder's 2024 Customer Satisfaction Awards.
As of June 2024, TPG placed 6th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 100.8% of the time during the busy hours of the day (7pm-11pm).
Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.
TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.
TPG has a few ways to get in touch. You can get help by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:
TPG does have one additional feature that may be of interest to you:
Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.
TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.
As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).
Provider | Typical evening speed | Price | Learn more |
---|---|---|---|
TPG | 50Mbps | $79.99/month | |
Telstra | 50Mbps | $105/month | |
Optus | 50Mbps | $89/month | |
AGL | 50Mbps | $94/month | |
iiNet | 50Mbps | $79.99/month | |
Aussie Broadband | 49Mbps | $89/month | |
Belong | 50Mbps | $80/month | |
Tangerine | 50Mbps | $82.90/month |
After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.
You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.
What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.
Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.
If you'd like more information, see our guide on switching broadband providers.
Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.
Hi,
What is the difference between TPG NBN XL Unlimited and TPG NBN XXL Unlimited. The details seem to suggest speeds and everything else is the same. Also the 18 month and 1 month plan for each cost the same so what is the benefit of an 18 month plan?
Hi Eugene,
Thank you for your enquiry.
Both bundles offer the same maximum connection speed at the same NBN tier. The difference was in their included call packages. While the TPG NBN XL bundle offers 100 minutes of international calls, the TPG NBN XXL bundle includes all the features and benefits of the TPG NBN XL bundle plus additional benefits such as unlimited national calls to mobile phones, unlimited international calls to Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom and the United States of America and 500 minutes of international call to India.
The 1-month plan has an additional setup fee of $99.95 while the 18-month plan waives the setup fee. You may click ‘View Details’ on your preferred plan then click the ‘Fees’ tab to get more details about the plan fees.
Please click the “Go to site” button of TPG found on this page to be redirected to their website where you can learn more.
Cheers,
Jason
Can I get a system that gives me access to subs on demand,iview abc.and / Foxtel programmes through an nbn. Connection
HI Bill,
Just to clarify, are you looking for hardware that offers you on-demand streaming services, or a sufficient internet connection to stream those services?
Thanks,
Brodie
Hi
Can you give me a price for NBN we have 2 offices one in Darwin and one in Alice Springs, We are a business.
Regards
Cassandra
Hello Cassandra
Thanks for your question.
Please be advice that you have come thru Finder.com.au we are a financial comparison and general information website. In order to check the availability of your NBN service in your area you may contact your preferred NBN service provider for business or you may use this link to compare the available NBN service providers that you may use for your business https://www.finder.com.au/nbn-tracker/sa/8DRW for Darwin and https://www.finder.com.au/nbn-tracker/sa/8ALS for Alice Springs.
I hope this helps.
Cheers!
Chester
Hi, we will be moving to existing address Cranbourne East,but according to your NBN tracker it doesn’t exist. I was wondering what is the connection time frame?
Hi Steve,
Thanks for your comment.
Please note that finder.com.au is a financial comparison and information service and we don’t represent NBN.
If you can’t find your address on our tracker, I suggest that you directly call NBN to inquire about the progress of their work in your area.
Cheers,
Anndy
When can I expect NBN?
Hi there,
Thanks for your question.
I’d encourage you to enter your address into our NBN tracker and you’ll be able to find information as to the status of NBN if it’s available in your area or not.
Cheers,
May