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TPG internet review

Our verdict: While TPG’s a major brand, its speeds and prices are actually pretty reasonable. But if you’re looking for bonus features, you’ll need to look elsewhere.

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Congratulations, TPG!

TPG received the following awards in the 2024 Product Awards:

  • 'NBN Provider - Everyday Use' - Winner
  • 'NBN Provider of the Year' - Highly Commended
Full list of 2024 winners

Pros

  • Bundling discount for mobile and NBN plans
  • Home phone line included with most NBN plans when you buy a modem from TPG
  • $0 modem offer comes with the shortest contract period on Finder

Cons

  • No special features on plans
  • Typical evening speeds aren't the best on its NBN 250 and NBN 1000 plans

Compare TPG Internet plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG NBN12
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $114.95
Unlimited Data
Data
Unlimited Data
12Mbps
nbnâ„¢12
Speed
12Mbps
nbnâ„¢12
$69.99
per month
$0 setup fees, $69.99 min. total cost
Price
$69.99 per month
$0 setup fees, $69.99 min. total cost
TPG NBN12 6 Month
NBN
6 Month contract
  • 6 Month contract
  • BYO modem or $0 modem if you stay connected for 6 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
12Mbps
nbnâ„¢12
Speed
12Mbps
nbnâ„¢12
$69.99
per month
$0 setup fees, $419.94 min. total cost
Price
$69.99 per month
$0 setup fees, $419.94 min. total cost
TPG NBN25
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $114.95
Unlimited Data
Data
Unlimited Data
25Mbps
nbnâ„¢25
Speed
25Mbps
nbnâ„¢25
$74.99
per month
$0 setup fees, $74.99 min. total cost
Price
$74.99 per month
$0 setup fees, $74.99 min. total cost
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Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG 4G Home Wireless
Home wireless
Vodafone network
Month-to-month
OFFER: $44.99/mth for the first 6 months, then $54.99/mth. Eligibility criteria, T&Cs apply
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$44.99
per month
$0 setup fees, $44.99 min. total cost
Price
$44.99 per month
$0 setup fees, $44.99 min. total cost
TPG 5G Home Broadband Plus
Home wireless
Vodafone network
Month-to-month
OFFER: $49.99/mth for the first 6 months, then $59.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
$0 setup fees, $49.99 min. total cost
Price
$49.99 per month
$0 setup fees, $49.99 min. total cost
TPG 5G Home Broadband Premium
Home wireless
Vodafone network
Month-to-month
OFFER: $54.99/mth for the first 6 months, then $64.99/mth. Eligibility criteria, T&Cs apply
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
Speed
100Mbps
$54.99
per month
$0 setup fees, $54.99 min. total cost
Price
$54.99 per month
$0 setup fees, $54.99 min. total cost
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Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG FTTB50
Fibre
Month-to-month
OFFER: $49.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
$99.95 setup fees, $179.94 min. total cost
Price
$49.99 per month
$99.95 setup fees, $179.94 min. total cost
TPG FTTB50 6 Month
Fibre
6 Month contract
OFFER: $49.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
$99.95 setup fees, $429.89 min. total cost
Price
$49.99 per month
$99.95 setup fees, $429.89 min. total cost
TPG FTTB100 6 Month
Fibre
6 Month contract
OFFER: $54.99/mth for the first 12 months, then $74.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
92Mbps
Speed
92Mbps
$54.99
per month
$99.95 setup fees, $459.89 min. total cost
Price
$54.99 per month
$99.95 setup fees, $459.89 min. total cost
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TPG internet review

TPG keeps its overall plan prices lower than some of the other big providers:

  • TPG's NBN 50 plan is one of the cheapest on Finder as it's one of the few major providers that has kept pricing the same, despite NBN wholesale prices going up.
  • The NBN modem is pretty affordable when stacked up against the average modem price on Finder.
  • If you're in the market for 4G or 5G home internet, TPG's home wireless plans could be a good choice, with your first month free to give it a taste.

While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.

Things to watch out for:

  • To cancel your TPG NBN plan, you need to provide written notice 30 days in advance.
  • To cancel your TPG home wireless or 5G home broadband plan, you need to provide written notice 7 days in advance.
  • TPG will cover the cost of your NBN modem if you sign up on a 6 month contract, but an additional delivery fee of $10 still applies.
  • On its home wireless plans, TPG requires you to use its provided modem. It costs $0 if you stay connected with it for 24 months. If you leave before that time, you need to return the modem in good condition to TPG or you'll be charged $8 for every month remaining in your first 24 months.

A bit of background on TPG

TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.

  • Originally formed in 1986, TPG acquired iiNet in 2015 and merged with Vodafone in 2020 to become one of the leading fixed broadband providers in Australia.
  • TPG's nation-wide network is made up of Australia's largest internet exchange and third largest metropolitan fibre optic network.
  • It is Australia's second largest NBN provider according to the June 2023 ACCC Wholesale Market Indicators report.
Alex Holderness's headshot
Our expert says

"I've been with TPG for over 5+ years and moved houses twice over that time. I initially signed up because they were the cheapest plan for someone regularly working from home and for Netflix data. The reason why I've stayed with TPG is because they have been so easy to use during house moves, both times it's been working by the time I got the keys. When I've had to call with issues - they've always been easy to get hold off. The only area I'd improve is their online experience. When I need to change bank details or have missed a payment that I need to fix, it's a bit old and clunky. "

Head of publishing

What do Australians think of TPG NBN?

  • 3.93/5 overall for Customer Satisfaction — equal to the average of 3.93
  • 4.21/5 for Trust — higher than the average of 4.08
  • 3.83/5 for Customer Service — lower than the average of 3.93

Based on TPG NBN scores in Finder's 2024 Customer Satisfaction Awards.

Read a more detailed review on


speedometer icon

Performance

As of June 2024, TPG placed 6th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 100.8% of the time during the busy hours of the day (7pm-11pm).

Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.

TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.

  • Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.

customer service icon

Customer service

TPG has a few ways to get in touch. You can get help by:

  • Calling technical support 24 hours a day, 7 days a week. For accounts and billing enquiries you can call between 8am-10pm AEST Monday to Sunday
  • Logging on to the TPG community forum and asking other users and TPG support staff
  • Live chatting online
  • Sending a message to the TPG Facebook or Twitter

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:

  • Had 3.35% of all complaints, which was the fourth highest of all providers.
  • Saw a 31% decrease in complaints compared to the previous year's report.

bonus icon

Bonus features

TPG does have one additional feature that may be of interest to you:

Bundling discounts

Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.

TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.

How does TPG compare?

As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).

ProviderTypical evening speedPriceLearn more
TPG50Mbps$79.99/month
View plans
Telstra50Mbps$105/month
Read review
Optus50Mbps$89/month
View plans
AGL50Mbps$94/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband49Mbps$89/month
Read review
Belong50Mbps$80/month
Read review
Tangerine50Mbps$82.90/month
View plans

How to switch to TPG

After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.

You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.

phone

What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.

Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.

If you'd like more information, see our guide on switching broadband providers.

Frequently asked questions

Mark Neilsen's headshot
Written by

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise
Mark has written 59 Finder guides across topics including:
  • Entertainment streaming
  • Sports streaming
  • Broadband
  • Mobile

More guides on Finder

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42 Responses

    Default Gravatar
    EugeneNovember 22, 2016

    Hi,
    What is the difference between TPG NBN XL Unlimited and TPG NBN XXL Unlimited. The details seem to suggest speeds and everything else is the same. Also the 18 month and 1 month plan for each cost the same so what is the benefit of an 18 month plan?

      AvatarFinder
      JasonNovember 23, 2016Finder

      Hi Eugene,

      Thank you for your enquiry.

      Both bundles offer the same maximum connection speed at the same NBN tier. The difference was in their included call packages. While the TPG NBN XL bundle offers 100 minutes of international calls, the TPG NBN XXL bundle includes all the features and benefits of the TPG NBN XL bundle plus additional benefits such as unlimited national calls to mobile phones, unlimited international calls to Canada, China, France, Germany, Greece, Hong Kong, Malaysia, Singapore, Taiwan, United Kingdom and the United States of America and 500 minutes of international call to India.

      The 1-month plan has an additional setup fee of $99.95 while the 18-month plan waives the setup fee. You may click ‘View Details’ on your preferred plan then click the ‘Fees’ tab to get more details about the plan fees.

      Please click the “Go to site” button of TPG found on this page to be redirected to their website where you can learn more.

      Cheers,
      Jason

    Default Gravatar
    BillOctober 3, 2016

    Can I get a system that gives me access to subs on demand,iview abc.and / Foxtel programmes through an nbn. Connection

      Default Gravatar
      BrodieOctober 10, 2016

      HI Bill,

      Just to clarify, are you looking for hardware that offers you on-demand streaming services, or a sufficient internet connection to stream those services?

      Thanks,
      Brodie

    Default Gravatar
    CassandraSeptember 13, 2016

    Hi
    Can you give me a price for NBN we have 2 offices one in Darwin and one in Alice Springs, We are a business.
    Regards
    Cassandra

      Default Gravatar
      ChesterSeptember 14, 2016

      Hello Cassandra

      Thanks for your question.

      Please be advice that you have come thru Finder.com.au we are a financial comparison and general information website. In order to check the availability of your NBN service in your area you may contact your preferred NBN service provider for business or you may use this link to compare the available NBN service providers that you may use for your business https://www.finder.com.au/nbn-tracker/sa/8DRW for Darwin and https://www.finder.com.au/nbn-tracker/sa/8ALS for Alice Springs.

      I hope this helps.

      Cheers!
      Chester

    Default Gravatar
    SteveJuly 21, 2016

    Hi, we will be moving to existing address Cranbourne East,but according to your NBN tracker it doesn’t exist. I was wondering what is the connection time frame?

      AvatarFinder
      DeeJuly 28, 2016Finder

      Hi Steve,

      Thanks for your comment.

      Please note that finder.com.au is a financial comparison and information service and we don’t represent NBN.

      If you can’t find your address on our tracker, I suggest that you directly call NBN to inquire about the progress of their work in your area.

      Cheers,
      Anndy

    Default Gravatar
    07July 10, 2016

    When can I expect NBN?

      AvatarFinder
      MayJuly 10, 2016Finder

      Hi there,

      Thanks for your question.

      I’d encourage you to enter your address into our NBN tracker and you’ll be able to find information as to the status of NBN if it’s available in your area or not.

      Cheers,
      May

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