Finder makes money from featured partners, but editorial opinions are our own.

TPG internet review

Our verdict: While TPG’s a major brand, its speeds and prices are actually pretty reasonable. But if you’re looking for bonus features, you’ll need to look elsewhere.

No reviews yet. Write a review

Finder Awards badge

Congratulations, TPG!

TPG received the following awards in the 2024 Product Awards:

  • 'NBN Provider - Everyday Use' - Winner
  • 'NBN Provider of the Year' - Highly Commended
Full list of 2024 winners

Pros

  • Bundling discount for mobile and NBN plans
  • Home phone line included with most NBN plans when you buy a modem from TPG
  • $0 modem offer comes with the shortest contract period on Finder

Cons

  • No special features on plans
  • Typical evening speeds aren't the best on its NBN 250 and NBN 1000 plans

Compare TPG Internet plans

Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG NBN12
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $114.95
Unlimited Data
Data
Unlimited Data
12Mbps
nbnâ„¢12
Speed
12Mbps
nbnâ„¢12
$69.99
per month
$0 setup fees, $69.99 min. total cost
Price
$69.99 per month
$0 setup fees, $69.99 min. total cost
TPG NBN12 6 Month
NBN
6 Month contract
  • 6 Month contract
  • BYO modem or $0 modem if you stay connected for 6 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
12Mbps
nbnâ„¢12
Speed
12Mbps
nbnâ„¢12
$69.99
per month
$0 setup fees, $419.94 min. total cost
Price
$69.99 per month
$0 setup fees, $419.94 min. total cost
TPG NBN25
NBN
Month-to-month
  • Month-to-month
  • BYO modem or purchase for $114.95
Unlimited Data
Data
Unlimited Data
25Mbps
nbnâ„¢25
Speed
25Mbps
nbnâ„¢25
$74.99
per month
$0 setup fees, $74.99 min. total cost
Price
$74.99 per month
$0 setup fees, $74.99 min. total cost
loading
Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG 4G Home Wireless
Home wireless
Vodafone network
Month-to-month
OFFER: $44.99/mth for the first 6 months, then $54.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 24 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
16Mbps
Speed
16Mbps
$44.99
per month
$0 setup fees, $44.99 min. total cost
Price
$44.99 per month
$0 setup fees, $44.99 min. total cost
TPG 5G Home Broadband Plus
Home wireless
Vodafone network
Month-to-month
OFFER: $49.99/mth for the first 6 months, then $59.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
$0 setup fees, $49.99 min. total cost
Price
$49.99 per month
$0 setup fees, $49.99 min. total cost
TPG 5G Home Broadband Premium
Home wireless
Vodafone network
Month-to-month
OFFER: $54.99/mth for the first 6 months, then $64.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • $0 modem if you stay connected for 36 months. T&Cs apply
Unlimited Data
Data
Unlimited Data
100Mbps
Speed
100Mbps
$54.99
per month
$0 setup fees, $54.99 min. total cost
Price
$54.99 per month
$0 setup fees, $54.99 min. total cost
loading
Name Product Data allowance Typical download speed Price Hid Compare Box!
TPG FTTB50
Fibre
Month-to-month
OFFER: $49.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • Month-to-month
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
$99.95 setup fees, $179.94 min. total cost
Price
$49.99 per month
$99.95 setup fees, $179.94 min. total cost
TPG FTTB50 6 Month
Fibre
6 Month contract
OFFER: $49.99/mth for the first 12 months, then $69.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
50Mbps
Speed
50Mbps
$49.99
per month
setup fees, $329.94 min. total cost
Price
$49.99 per month
setup fees, $329.94 min. total cost
TPG FTTB100 6 Month
Fibre
6 Month contract
OFFER: $54.99/mth for the first 12 months, then $74.99/mth. Eligibility criteria, T&Cs apply.
  • 6 Month contract
  • Modem included for $0
Unlimited Data
Data
Unlimited Data
92Mbps
Speed
92Mbps
$54.99
per month
setup fees, $359.94 min. total cost
Price
$54.99 per month
setup fees, $359.94 min. total cost
loading

TPG internet review

TPG keeps its overall plan prices lower than some of the other big providers:

  • TPG's NBN 50 plan is one of the cheapest on Finder as it's one of the few major providers that has kept pricing the same, despite NBN wholesale prices going up.
  • The NBN modem is pretty affordable when stacked up against the average modem price on Finder.
  • If you're in the market for 4G or 5G home internet, TPG's home wireless plans could be a good choice, with your first month free to give it a taste.

While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.

Things to watch out for:

  • To cancel your TPG NBN plan, you need to provide written notice 30 days in advance.
  • To cancel your TPG home wireless or 5G home broadband plan, you need to provide written notice 7 days in advance.
  • TPG will cover the cost of your NBN modem if you sign up on a 6 month contract, but an additional delivery fee of $10 still applies.
  • On its home wireless plans, TPG requires you to use its provided modem. It costs $0 if you stay connected with it for 24 months. If you leave before that time, you need to return the modem in good condition to TPG or you'll be charged $8 for every month remaining in your first 24 months.

A bit of background on TPG

TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.

  • Originally formed in 1986, TPG acquired iiNet in 2015 and merged with Vodafone in 2020 to become one of the leading fixed broadband providers in Australia.
  • TPG's nation-wide network is made up of Australia's largest internet exchange and third largest metropolitan fibre optic network.
  • It is Australia's second largest NBN provider according to the June 2023 ACCC Wholesale Market Indicators report.
Alex Holderness's headshot
Our expert says

"I've been with TPG for over 5+ years and moved houses twice over that time. I initially signed up because they were the cheapest plan for someone regularly working from home and for Netflix data. The reason why I've stayed with TPG is because they have been so easy to use during house moves, both times it's been working by the time I got the keys. When I've had to call with issues - they've always been easy to get hold off. The only area I'd improve is their online experience. When I need to change bank details or have missed a payment that I need to fix, it's a bit old and clunky."

Head of publishing

What do Australians think of TPG NBN?

  • 3.93/5 overall for Customer Satisfaction — equal to the average of 3.93
  • 4.21/5 for Trust — higher than the average of 4.08
  • 3.83/5 for Customer Service — lower than the average of 3.93

Based on TPG NBN scores in Finder's 2024 Customer Satisfaction Awards.

Read a more detailed review on


speedometer icon

Performance

As of June 2024, TPG placed 6th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 100.8% of the time during the busy hours of the day (7pm-11pm).

Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.

TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.

  • Good to know: A plan's maximum speed is the fastest a particular speed tier can go. For example, 100Mbps is the max speed for NBN 100 plans.

customer service icon

Customer service

TPG has a few ways to get in touch. You can get help by:

  • Calling technical support 24 hours a day, 7 days a week. For accounts and billing enquiries you can call between 8am-10pm AEST Monday to Sunday
  • Logging on to the TPG community forum and asking other users and TPG support staff
  • Live chatting online
  • Sending a message to the TPG Facebook or Twitter

The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:

  • Had 3.35% of all complaints, which was the fourth highest of all providers.
  • Saw a 31% decrease in complaints compared to the previous year's report.

bonus icon

Bonus features

TPG does have one additional feature that may be of interest to you:

Bundling discounts

Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.

TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.

How does TPG compare?

As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).

ProviderTypical evening speedPriceLearn more
TPG50Mbps$79.99/month
View plans
Telstra50Mbps$105/month
Read review
Optus50Mbps$89/month
View plans
AGL50Mbps$94/month
View plans
iiNet50Mbps$79.99/month
View plans
Aussie Broadband49Mbps$89/month
Read review
Belong50Mbps$80/month
Read review
Tangerine50Mbps$82.90/month
View plans

How to switch to TPG

After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.

You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.

phone

What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.

Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.

If you'd like more information, see our guide on switching broadband providers.

Frequently asked questions

Mark Neilsen's headshot
Written by

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise
Mark has written 58 Finder guides across topics including:
  • Entertainment streaming
  • Sports streaming
  • Broadband
  • Mobile

More guides on Finder

Ask a question

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms Of Service and Finder Group Privacy & Cookies Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

42 Responses

    Default Gravatar
    LeifMay 1, 2016

    Are there phone plans that bundle broadband, fixed phone and mobiles? Will it work on the NBN when it eventually becomes available.

      Default Gravatar
      BrodieMay 6, 2016

      Hi Leif,

      It is not through TPG. Southern Phone offers broadband and mobile bundles and Optus offers a discount on its broadband plans for mobile customers.

      Thanks,
      Brodie

    Default Gravatar
    RodApril 26, 2016

    Hello, do you know when i am able to connect to the NBN with you ?
    I live at Levillain Retreat in Geographe, WA 6280
    Do you know what speeds i can expect?
    Many thanks…

      Default Gravatar
      BrodieApril 27, 2016

      Hi Rod,

      I would recommend entering your address into our NBN tracker.

      That will let you know what providers are available in your area.

      Thanks,
      Brodie

    Default Gravatar
    margaretMarch 28, 2016

    when will NBN be available in the following areas:
    X Brodie Street, Rydalmere 2116
    X Jura Crescent, Winmalee 2777

      AvatarFinder
      KennethMarch 31, 2016Finder

      Hi Margret,

      We have removed the street number for the addresses you asked about for privacy reasons.

      According to the latest nbn 3 year construction plan:

      Rydalmere: parts of Rydalmere will begin construction in the first half of 2018.
      Winmalee: parts of Winmalee will begin construction by June this year and areas will progressively switched on until the first half of 2018.

      You can sign up to our rollout notifications service to get notified when your addresses enter into different stages of the rollout.

      Thanks,
      Ken

    Default Gravatar
    arupMarch 24, 2016

    when NBN will be provided in kelvin grove brisbane QLD 4059

      AvatarFinder
      KennethMarch 31, 2016Finder

      Hi Arup,

      According to the latest NBN 3 year construction plan, parts of Kelvin Grove will begin construction by June this year and areas will progressively switched on until the first half of 2018.

      You can sign up to our rollout notifications service to get notified when your addresses enter into different stages of the rollout.

      Thanks,
      Ken

    Default Gravatar
    donaldMarch 20, 2016

    when i got to the TPG website (there is no link on this page?), there are only NBN bundles available starting from $69.99?? no NBN M 50GB ??

      AvatarFinder
      KennethMarch 31, 2016Finder

      Hi Donald,

      You are able to select the NBN M 50GB plan once you reach Step 3 of the registration process.

      Thanks,
      Ken

Go to site