Congratulations, TPG!
TPG received the following awards in the 2024 Product Awards:
- 'NBN Provider - Everyday Use' - Winner
- 'NBN Provider of the Year' - Highly Commended
TPG received the following awards in the 2024 Product Awards:
TPG keeps its overall plan prices lower than some of the other big providers:
While TPG comes with big brand energy and straightforward NBN plans, it doesn't come with any exciting features that other major providers may offer, such as entertainment bundles or a 4G back-up modem. It used to provide email addresses with its internet plans, but stopped this as of September 2023.
TPG offers a diverse range of communication services to both residential and business users. It has NBN, Fibre Optic and Ethernet broadband access, telephony services, SIM Only Mobile plans and various business networking solutions.
"I've been with TPG for over 5+ years and moved houses twice over that time. I initially signed up because they were the cheapest plan for someone regularly working from home and for Netflix data. The reason why I've stayed with TPG is because they have been so easy to use during house moves, both times it's been working by the time I got the keys. When I've had to call with issues - they've always been easy to get hold off. The only area I'd improve is their online experience. When I need to change bank details or have missed a payment that I need to fix, it's a bit old and clunky."
Based on TPG NBN scores in Finder's 2024 Customer Satisfaction Awards.
As of June 2024, TPG placed 6th (out of 12 providers) when it came to download speeds during busy periods of the day. According to the ACCC Measuring Broadband Australia Report, it delivered maximum plan speeds 100.8% of the time during the busy hours of the day (7pm-11pm).
Why this matters: The ACCC report is a quarterly measure of a provider's performance based on speeds.
TPG has ranked towards the middle of the pack for most of the recent reports, delivering around 96-99% of maximum speeds. It last topped the report back in April 2021.
TPG has a few ways to get in touch. You can get help by:
The Telecommunications Industry Ombudsman covers complaints data from phone and internet customers. In the 2023 Annual Report for the financial year ending June 2023, TPG:
TPG does have one additional feature that may be of interest to you:
Bundling your TPG internet and TPG mobile plan could get you up to $10 off your SIM Only plan.
TPG's mobile discount doesn't apply to its SIM Only Small plan. You'll need to have one of its other SIM Only plans to take advantage of its bundling discount.
As the NBN 50 is the most common plan in Australia, here's a look at how TPG stacks up against other major internet providers for this tier. Keep in mind we've used ongoing prices for each provider (no promotional discounts applied).
Provider | Typical evening speed | Price | Learn more |
---|---|---|---|
TPG | 50Mbps | $79.99/month | |
Telstra | 50Mbps | $105/month | |
Optus | 50Mbps | $89/month | |
AGL | 50Mbps | $94/month | |
iiNet | 50Mbps | $79.99/month | |
Aussie Broadband | 49Mbps | $89/month | |
Belong | 50Mbps | $80/month | |
Tangerine | 50Mbps | $82.90/month |
After you've decided on an internet plan that works best for you, it's easy to sign up to TPG.
You just need to enter your address on its website to make sure you can access the plan you've chosen, whether that's NBN or home wireless broadband.
What if I'm moving house?
TPG actually has a specialist house moving team you can call up to arrange your move. TPG advises that it may take between 1-10 business days to hook up your new service.
Be aware that you may need to give your current provider advance notice so you aren't stuck paying for 2 Internet services.
If you'd like more information, see our guide on switching broadband providers.
Can't decide between TPG and iiNet? We've compared the two over a range of categories to find out which provider is better.
Are there phone plans that bundle broadband, fixed phone and mobiles? Will it work on the NBN when it eventually becomes available.
Hi Leif,
It is not through TPG. Southern Phone offers broadband and mobile bundles and Optus offers a discount on its broadband plans for mobile customers.
Thanks,
Brodie
Hello, do you know when i am able to connect to the NBN with you ?
I live at Levillain Retreat in Geographe, WA 6280
Do you know what speeds i can expect?
Many thanks…
Hi Rod,
I would recommend entering your address into our NBN tracker.
That will let you know what providers are available in your area.
Thanks,
Brodie
when will NBN be available in the following areas:
X Brodie Street, Rydalmere 2116
X Jura Crescent, Winmalee 2777
Hi Margret,
We have removed the street number for the addresses you asked about for privacy reasons.
According to the latest nbn 3 year construction plan:
Rydalmere: parts of Rydalmere will begin construction in the first half of 2018.
Winmalee: parts of Winmalee will begin construction by June this year and areas will progressively switched on until the first half of 2018.
You can sign up to our rollout notifications service to get notified when your addresses enter into different stages of the rollout.
Thanks,
Ken
when NBN will be provided in kelvin grove brisbane QLD 4059
Hi Arup,
According to the latest NBN 3 year construction plan, parts of Kelvin Grove will begin construction by June this year and areas will progressively switched on until the first half of 2018.
You can sign up to our rollout notifications service to get notified when your addresses enter into different stages of the rollout.
Thanks,
Ken
when i got to the TPG website (there is no link on this page?), there are only NBN bundles available starting from $69.99?? no NBN M 50GB ??
Hi Donald,
You are able to select the NBN M 50GB plan once you reach Step 3 of the registration process.
Thanks,
Ken