It’s a known truth that breakdowns happen sooner or later. Sometimes it may only be as you’re pulling out of the driveway. Other times, you’re in the middle of nowhere. Whether it’s a faulty tyre or battery, no fuel or a busted thingamajiggy, having roadside assistance can have you back on the road in no time. But what’s included in a roadside assistance policy? Are there any exclusions and what do you do if there is a breakdown?
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Budget Direct Roadside Assistance offers a range of benefits and support in the event of a breakdown.
"I've had Budget Direct Roadside Assistance for years but never had to use it until earlier this year. I noticed I had a flat tyre and didn't want to drive on it in case it hurt the wheel. I rang them and they sent a technician out in less than an hour on a public holiday who changed the tyre and organised for me to get it to a garage the following week. This is all covered in the insurance. Great experience."
| Benefit | Is it included? | Cover limit |
|---|---|---|
| Minor roadside repairs | Up to $20 | |
| Breakdown towing | Up to 20km in greater metropolitan cities and major towns and up to 50km round trip in rural and remote regions. | |
| Flat battery assistance | Covers the cost of a jump start, though replacement of battery isn’t covered. | |
| Lockout or lost key | Up to $125 for assisted entry to the vehicle, a taxi or courier to retrieve a spare key. | |
| Out of fuel | Up to $15 | |
| Tyre change assistance | Covers arrangements to change and replace the tyre or tow if unable. | |
| Taxi | Provides arrangements for taxi or other transport, but not costs or charges for transportation. | |
| Hire car | Provides arrangements for a hire car when you are more than 100km from home. All charges will be at your cost. | |
| Accommodation | Provides arrangements for accommodation when you are more than 100km from home. All charges will be at your cost. |
There are a few exclusions you need to be aware of. Service calls will not be responded to if they are due to:
There are also a bunch of other exclusions to be aware of, so be sure to read the terms and conditions before you sign on the dotted line.
Budget Direct has a number of eligibility requirements to meet. You must own a vehicle that is mechanically sound and otherwise fit to be operated and driven on Australian roads. This is just one example - it's important to read Budget Direct's Terms & Conditions to determine if this product will meet your needs and circumstances.
No. Roadside assistance only provides cover for breakdowns. You would still cover any costs and charges for labour or, in the event of an accident, legal liability. For protection against third party property or accidental damage, Budget Direct offers TPPD and comprehensive cover.
If the bonnet’s up and you’re on the side of the road, make sure that you have your hazard lights on. Remain in your vehicle and try to get as far off the road as is safe.
Call 1800 514 448 for 24/7 support and access to roadside assistance.
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