| Card | International travel insurance | Domestic travel insurance | Rental vehicle excess in Australia insurance | Purchase protection insurance | Extended warranty insurance |
|---|---|---|---|---|---|
Yes | Yes | Yes | Yes | Yes | |
Yes | Yes | Yes | Yes | Yes | |
Yes | Yes | Yes | Yes | Yes | |
Yes | Yes | Yes | Yes | Yes | |
Yes | Yes | Yes | Yes | Yes | |
No | No | No | Yes | Yes |
If you have an eligible ANZ credit card, you may be able to use this cover when you meet the eligibility requirements in the insurance policy booklet, including (but not limited to):
Cover may also be available for your spouse and/or eligible dependents when both you and they meet the requirements in the policy information booklet.
If you need written confirmation of cover, you can also visit http://www.checkyourcover.com.au/anz or call Allianz on 1300 135 271 for more details.
Here, we've broken down the key options for different types of claims and situations. But remember: you should always read the insurance policy booklet for complete details of the cover.
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
Overseas emergency assistance (including medical evacuation and repatriation) | $20 million | $0 |
Overseas emergency medical | $20 million | $500 |
Overseas Emergency Dental (spontaneous toothache) | Up to $2,000 per cardholder or spouse Note: Any claims for dependants will come out of the limit for the cardholder and/or their spouse | $500 |
Hospital cash allowance | Up to $75 per person, up to a maximum total limit of $8,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Note: Any claims for dependants will come out of the limit for the cardholder and/or their spouse | $0 |
Assault requiring hospitalisation | $500 per person | $0 |
Loss of income | Your verified income per week, up to a maximum total limit of $10,000 per cardholder or spouse. No cover is available for dependants. | $0 |
Permanent disability | $50,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Additional expenses | $100,000 | $500 |
Please note that each travel claim is subject to an assessment and there may be an excess applicable.
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
Cancellation | Up to $20,000 total, with the following sub-limits:
| $500 |
Travel delay | After 6 consecutive hours, up to $50 for food and $250 for accommodation per cardholder or spouse in each 24-hour period, with a maximum claim amount of $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Domestic pet accommodation | Up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Alternative transport | Up to $2,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Return home and resumption of journey (including following the death of a relative) | Up to a maximum total limit of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Rental vehicle excess | Rental vehicle theft or damage: Up to a maximum total limit of $5,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Return of rental vehicle: | $0 |
Withdrawal of services (accommodation) | Up to $50 per person per 24 consecutive hours, up to a maximum total limit of $500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
| Benefit | Claim limit for people under 81 years of age | Excess payment (per claim) |
|---|---|---|
Luggage | Up to a maximum total limit of $12,000 per cardholder or spouse, dependants are included in the limit available to the cardholder or spouse. Sub-limits may apply, please refer to the insurance policy booklet. | $500 |
Travel documents, transaction cards and traveller’s cheques | Re-issue or replacement costs: Up to a maximum total limit replacement cost of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. Fraudulent use of transaction cards or traveller’s cheques: Up to a maximum total limit of $3,000 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Luggage delay | Up to $500 after a delay of 10 consecutive hours, and an additional $1,000 after a delay of 72 consecutive hours, up to a maximum total limit of $1,500 per cardholder or spouse. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Replacement sporting equipment | Up to a maximum total limit of $200. Dependants are included in the limit available to the cardholder or spouse. | $0 |
Yes, if you are diagnosed with COVID-19 or another epidemic/pandemic illness, this insurance offers cover for claims relating to:
Please contact Allianz if you have a pre-existing medical condition and would like to know if you will be covered under the ANZ complimentary insurance policy.
If it's an emergency, call Allianz on +61 7 3305 7465 when you're overseas or 1300 135 271 in Australia. You can also submit a claim online by following these steps:
You will be contacted about your claim within 10 business days, according to the online claims website.
With insurance claims, include as many details as you can. This makes it easier for the insurer to look at the claim and your eligibility for a payout. Some examples include:
Tip: Use a travel wallet or create an online folder to keep all your important documents together. This could include your passport, itinerary, printed tickets, a copy of the ANZ card insurance policy booklet – plus anything that could become supporting documentation for claims.
Call Allianz on 1300 135 271 in Australia or +61 7 3305 7465 from overseas. You can lodge your claim online at https://claimmanager.com.au/anz/agreement or email ANZTravelTeam@allianz-assistance.com.au. or email ANZTravelTeam@allianz-assistance.com.au.
ANZ credit cards give you access to other types of insurance for items you buy. Here's a basic explainer of each one:
Don’t have complimentary insurance on your credit card yet? Compare ANZ credit cards or other cards that offer insurance.
All ANZ business credit cards offer complimentary unauthorised transaction insurance. Some also offer complimentary international travel insurance and transit accident insurance. Here’s a summary for different ANZ business cards:
| Card | International travel insurance | Transit accident insurance | Unauthorised transaction insurance |
|---|---|---|---|
Yes | Yes | Yes | |
No | Yes | Yes | |
No | Yes | Yes | |
No | Yes | Yes |
Have an ANZ credit card that’s not on this list? Check the terms and conditions available on the ANZ website to see if your card is eligible. Or, look at ANZ travel insurance you can get without a credit card.
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My husband I are travelling by car on 22nd December 2019 from Brisbane to Melbourne to travel on the Spirit of Tasmania on 24th December 2019 returning on the Spirit of Tasmania on 9th January 2020 and travelling by car back to Brisbane Queensland arriving on 12th January 2020. I meet the criteria for travel insurance. Is my trip to Tasmania covered
Hi Gail,
Thanks for your comment. I wish you are well.
It’s helpful to know that the complimentary insurance for premium ANZ credit cards is for international use only. Nonetheless, we invite you to view our page that talks about Australian domestic travel insurance to find and compare insurers.
As a friendly reminder, carefully review the Product Disclosure Statement of the product before applying. You may also contact the insurance provider should you have any questions about their policy. When you are ready, press the ‘Get quote’ button to request free quotations.
Hope this helps!
Best,
Nikki
I have already purchased my flight ticket and now looking at the ANZ Rewards Travel Adventures card for overseas purchases and general use as a Visa card. When I purchased the card am I automatically covered for travel insurance . If not what do I need to do to qualify for complimentary insurance ?
Hi Bryan,
Thanks for your comment and I hope you are well.
The ANZ Rewards Travel adventures card requirements to activate your complimentary travel insurance, you will need to use your participating ANZ credit card to pay for at least AUD$250 (inclusive of taxes and other charges) of your prepaid travel costs.
You will find other eligibility requirements, how to make a claim and what you’re covered for as included in the complimentary travel insurance.
Hope this helps!
Best,
Nikki
Good afternoon!
We have an ANZ platinum credit card. We are under 65 years old – next year we are going on a cruise in Europe. We are putting the amount on our credit card – if we get sick or injured and are unable to go on the cruise will we get a full refund for the price of the cruise or should I look at separate cruise insurance?
Thank you.
Hi Helen,
Thank you for getting in touch with Finder.
Yes, so long that you meet the eligibility requirements for ANZ complimentary travel insurance then you will be covered for the trip cancellation. You may reach out to Allianz if you have further query on the complimentary travel insurance.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni
Am I covered under “included travel insurance “as the primary card holder will not be travelling with me.? I am the secondary ANZ credit card holder(spouse).
Hi Lorelei,
Thanks for reaching out to us. The travel insurance cover for the secondary cardholder will depend on the type of ANZ credit card you have. Generally, there is no cover for the secondary cardholder unless they are spouse or children and if so the primary cardholder would need to be travelling with them 50% of the travel period.
Please seek assistance directly from the ANZ to obtain more information.
Hope this helps and feel free to reach out to us again for further assistance.
Best,
Nikki
We are travelling from Victoria to Queensland. Is Domestic Travel Insurance included?
Hi Sue,
Thank you for getting in touch with Finder.
Given that you become eligible for the complimentary travel insurance using your ANZ credit card, you will get the interstate flight inconvenience insurance where you’re only covered for cancellations of your domestic flights.
I hope this helps.
Thank you and have a wonderful day!
Cheers,
Jeni