Coles offers a range of credit cards with rewards, low rate and no annual fee options. If you're a member of the Flybuys rewards program, your Coles credit card can also double as your Flybuys membership card.
Coles was recognised in the 2024 Finder Credit Card Awards, with the Coles No Annual Fee Mastercard named as highly commended in the Best No Annual Fee Rewards Credit Card category and Coles Rewards Mastercard in the Best Rewards Credit Card category.
The Coles Rewards Mastercard gives you a way to earn Flybuys points on all your eligible spending, anywhere Mastercard is accepted. It offers 2 Flybuys points per $1 spent on all eligible purchases up to $3,000 per statement period and 1 point per $1 up to $8,000 per statement period. When you shop at Coles and other Flybuys partners, you'll also earn points through your Flybuys membership.
Coles low rate credit cards
The Coles Low Rate Mastercard has a low interest rate of 13.49% p.a. for purchases, which is competitive with other low rate credit cards. Unlike most low rate cards in Australia, it also offers rewards, earning an equivalent to 0.5 Flybuys points per $1 spent at Coles Supermarkets – on top of the points earned by scanning your Flybuys membership barcode.
Coles no annual fee credit cards
The Coles No Annual Fee Mastercard is one of the few credit cards in Australia that offers no annual fee and rewards. This means you can get extra value from the card without wondering if your reward points will balance out the cost of the annual fee.
It offers an equivalent 0.5 Flybuys points per $1 spent on eligible purchases up to $5,000 per statement period and anywhere you use the card as well as the usual Flybuys points you earn for spending with partnered retailers. Points are awarded in whole numbers and are rounded down, meaning you earn 1 point per $2 spent with this card.
What do Australians think of Coles credit card provider?
3.95/5 overall for Customer Satisfaction — lower than the average of 4.06
3.88/5 for Trust — lower than the average of 4.4, and this was the lowest score in the category
3.99/5 for Customer Service — lower than the average of 4.06
The benefits of getting a credit card with Coles Mastercard
Each Coles Mastercard credit card has different features, but these are the ones you'll get with any of them:
Flybuys rewards
Coles credit cards have your Flybuys membership details printed on the back of them, so you only have to pull out one card at the check out. The Coles Low Rate Mastercard also offers points per $1 spent on eligible purchases at Coles Supermarkets, and both the Coles Rewards and Coles No Annual Fee cards also earn points for eligible purchases you make anywhere (even if it's not a Flybuys partner).
Get money off your shopping at Coles
If you want to use rewards to save on your supermarket shopping, you can you can redeem a minimum of 2,000 Flybuys points for $10 off at participating Coles Supermarkets. Known as Flybuys Dollars, you can also use this reward to get money off shopping at other partners including Kmart, Target and Coles Express.
Balance transfer offers
You can save money on your existing credit card debt by transferring it to a Coles Mastercard with a balance transfer offer. For example, the Coles Low Rate Mastercard offers 0% p.a. on balance transfers for the first 15 months you have the card. But keep in mind that any balance remaining after the promotional period will attract interest at the cash advance rate.
Digital wallets and contactless payments
You can make payments from your smartphone or eligible device with any of these mobile wallets:
Apple Pay
Google Pay
Samsung Pay
Coles Mobile Wallet App
This app gives you a way to keep track of your spending, put a temporary lock on your card, make BPAY payments, check your Flybuys balance and manage other account details. If you prefer to use a web browser, you can also manage your account through the Coles Online Service Centre.
Credit card instalment plans
Coles credit cards offer three types of instalment plans, which give you a way to pay off your credit card balance over a set period of time, with fixed monthly repayments that can make it easier to budget. The options available depend on the type of spending or balance and are subject to eligibility.
Plan
Description
Statement instalments
Convert retail purchases from your closing balance into a structured payment plan, with a minimum of $500 and monthly instalment repayments.
Transaction instalments
Convert new shopping to a payment plan before it shows up on your statement. You can do this with any eligible purchase over $50.
Cash instalments
Access a minimum of $500 and up to 90% of your available credit limit as cash for bills, study or anything else you need and pay it off in instalments. This option is similar to a small personal loan, but make sure you check the rates and fees so you know how much it will cost before you get it.
You can check if you're eligible for an instalment plan by calling Coles Mastercard on 1300 066 985. Once a plan is set up, you'll see details on your credit card statement. Learn more about using instalment plans on a credit card to see if they'll work for you.
Security
These cards offer 24/7 account security through Coles Shield and Mastercard Zero Liability for fraudulent transactions.
Eligibility criteria
Before you can get a Coles credit card, there are a few eligibility boxes you need to tick. Each card has its own list of criteria, but these are the ones you'll need to meet for all of them:
Age. You must be at least 18 years of age.
Residency status. You must be a permanent resident or citizen of Australia.
How long does it take to apply?
You can apply for a Coles Mastercard online in about 10 minutes if you have all the details you need ready. Once you submit the application form, you'll also get a response within 60 seconds.
Information and documents you need to apply
During the application, you'll need to provide a mix of details about your personal and financial situation. This includes:
Personal details. Your full name, date of birth, contact details, family situation and whether you rent or own your home. You also need to verify your identity by providing details from your driver’s licence or passport.
Financial details. Your income and assets, including savings or investment returns. Plus your share of regular expenses such as mortgage payments, rent, utility bills and supermarket shopping.
Details if you're employed full-time or part-time. Your main occupation, type of employment and your employer's contact details. Plus supporting documentation, such as your two most recent payslips, bank statements showing your income or your most recent Tax Assessment Notice.
If you're employed casually. Details about your main occupation and employer's contact details, plus supporting documentation such as your two most recent payslips, your most recent individual tax return or a signed letter from your employer that confirms your employment status, length of employment and your gross income (dated in the last 30 days).
If you're a contractor. Details about your main occupation and employer's contact details, with a copy of your signed employment contract. Plus supporting documentation such as your two most recent payslips, your most recent individual tax return or a signed letter from your employer that confirms your employment status, length of employment and your gross income (dated in the last 30 days).
If you're self-employed. Your accountant's name, the accountancy firm and their contact number. You also need to include your two most recent Tax Assessment Notices (prepared or audited by an accountant). If you don't have these documents, you could submit your two most recent Individual Tax Returns and two most recent Individual Notices of Assessment from the Australian Taxation Office.
If you're retired or on a pension. Details about your finances and supporting documentation such as your most recent pension statement, an annual superannuation statement with an indexed pension amount, a letter from Centrelink or three months of personal bank statements showing regular credits or cash deposits.
Get income from a mix of sources? Include as much supporting documentation as possible for your application. Or, call Coles on 1300 265 727 to talk about your situation.
Credit card details
During the application, you'll also be asked about details of your new credit card. The two key details to look at are:
Current Flybuys number. You can include your Flybuys membership number on the application so that your details are printed on the back of your Coles credit card if your application's approved. If you're not a Flybuys member, you can also join for free by visiting the Flybuys website – and can update the Flybuys details linked to your card through the Coles Online Service Centre.
Credit limit. If you have a credit limit in mind, you can include that as part of the application. Note that Coles will offer you a credit limit based on its assessment of your application, which could be lower than the one you've requested.
Balance transfers. If you're moving a debt to a new Coles card with a 0% balance transfer rate, you need to include the account details and the amount of debt you want to transfer. Just keep in mind that the balance transfer is approved separately and the amount that's transferred depends on the credit limit you get for your new Coles card.
What happens after you apply?
When you submit your completed application form, you'll get a response within 60 seconds giving you an initial outcome. Coles will also send you an email with a summary and application reference number. You'll also get details about providing more supporting documentation (if that's needed).
Credit card brands similar to Coles Mastercard
If you want a rewards card or brand-related perks, here are 3 other credit card providers you could compare with Coles:
Coles credit cards are issued by NAB, after it acquired Citi's consumer banking business on 1 June 2022. But the card branding and your day-to-day account management is typically through Coles.
People with Coles credit card accounts that were opened before 2018 may have had their details compromised by the 2023 Latitude cyber attack. This is because Latitude Financial was the former issuer of Coles credit cards. Latitude Financial has said it is in the process of contacting people affected by the cyber attack and is posting updates on the Latitude website.
Your Coles credit card account would not be affected by the Latitude cyber attack if you opened it in 2018 or later, after Citigroup (and now NAB) became the issuer of Coles credit cards.
You can call the Coles customer support team on 1300 306 397 or use the live chat service when you have logged in to your online account. The Coles website also has an online, email contact form.
If you want to contact Coles specifically about financial hardship, call 1800 931 356 or email hardship@secure.coles.com.au.
You can activate your Coles credit card through the Coles Mobile Wallet app or Coles Online Service Centre by logging in and following the prompts. Or, call 1300 306 397.
You can make a payment to your Coles Mastercard using the details on your statement. The different options include:
Direct debit. By completing and sending in a direct debit request form (available from the Coles website), you can automatically pay your Coles Mastercard when your statement is issued. You have the option of paying just the minimum monthly repayment, a specified amount or you can automatically pay your entire balance each month. You need to pay your Coles Mastercard from another bank’s transaction or savings account.
BPAY. Log on to your internet banking facility and pay your Coles Mastercard using BPAY. The Coles Mastercard BPAY Biller Code is 8862 and your customer reference number is your 16 digit Coles Mastercard account number. Note that BPAY payments are only processed during business hours and can take up to three business days to process. Transactions made over the weekend and on public holidays may take a little longer to process.
At an Australia Post retail outlet. Pay your credit card in person by taking your Coles Mastercard statement to an Australia Post retail outlet. Remember that there’s a small fee if you want to pay your Coles Mastercard in person at Australia Post.
By cheque. You can find a payment slip issued with you Coles Mastercard statement. Rip this off and send it with a cheque to Coles Mastercard Customer Care, GPO Box 236E, Melbourne, VIC, 8111.
You can make payments at any time, but will always need to pay at least the minimum amount listed on your statement by the due date. The minimum repayment is usually the lesser of $30 or 2% of the balance. Otherwise, a late payment fee will apply.
If you want to increase or lower your credit limit, call the Coles Mastercard customer service team on 1300 306 397.
Keep in mind that your credit limit is based on how much you can afford to repay, so if you accepted the maximum credit limit when you applied for a Coles Mastercard and your circumstances have not changed, you may not be eligible for a credit limit increase.
You can close your Coles Mastercard account by logging in to the Online Service Centre and going to the "Manage My Card" section. Or, call the Coles customer service team on 1300 306 397. Just make sure you don’t owe any money on your card.
Coles only offers Mastercard credit cards. But both Mastercard and Visa cards offer worldwide acceptance and similar ways to pay.
Yes, you can use a Coles credit card to pay for shopping at Woolworths or anywhere else that accepts Mastercard payments. With the Coles Rewards Mastercard and Coles No Annual Fee Mastercard, you'll even earn Flybuys points per $1 on eligible spending.
Amy Bradney-George was the senior writer for credit cards at Finder, and editorial lead for Finder Green. She has over 16 years of editorial experience and has been featured in publications including ABC News, Money Magazine and The Sydney Morning Herald. See full bio
Amy's expertise
Amy has written 564 Finder guides across topics including:
If you wish to send a Coles gift card to your loved ones, have a look at this guide and find out what should be considered before buying and using one.
Can I use my Coles Rewards MasterCard overseas (Europe) and are there additional charges?
Finder
sally.mcmullen@hiveempire.comMay 29, 2015Finder
Hi Kevin,
Thank you for your question.
You can use your Coles Rewards MasterCard anywhere MasterCard is accepted overseas, but you will incur some charges.
Each time you make a withdrawal from an ATM outside Australia, you will incur an International ATM fee of $4 in addition to the cash advance fee. You will also be charged an International (OTC) fee of $5 in addition to the cash advance each time you withdraw cash outside Australia via an over the counter transaction. There is also an International transaction fee of 2.5% on all purchases and cash which will be charged when you obtain funds or make a purchase in a foreign currency.
You can view a full list of the rates and fees of the Coles Rewards MasterCard on the Coles Credit Cards website.
I hope this has answered your question.
Thanks,
Sally
JudyMay 27, 2015
I am not using my Coles Mastercard and would like to close this account how do I do this?
Finder
JonathanMay 27, 2015Finder
Hi Judy, thanks for your inquiry!
Please refer to the contact details I have sent to your email for Coles MasterCard.
Cheers,
Jonathan
BobMay 22, 2015
Do fee free Coles credit cards have.free payment periods
Finder
ElizabethMay 25, 2015Finder
Hi Bob,
Thanks for your question.
The No Annual Fee MasterCard is currently offering 0% for six months on balance transfers and up to 62 interest-free days on purchases. You can read more about the card from our review of the Coles No Annual Fee Mastercard. Please ensure to read through the relevant product disclosure statement and terms and conditions to ensure that you got everything covered before you apply.
I hope this has helped.
Thanks,
Elizabeth
KristinaMay 22, 2015
Hi, How do I use my $100 off deal with coles after I get my coles/credit card.
Finder
sally.mcmullen@hiveempire.comMay 22, 2015Finder
Hi Kristina,
Thank you for your question.
As out lined in the terms and conditions, the Offer will be activated on your flybuys account and available for use within 3 weeks of your card approval date. This offer will be activated on the flybuys card nominated in the application process. To redeem the offer you must scan your flybuys card for a minimum spend of $100.05 after savings and discounts in one transaction at Coles Supermarkets and Bi-Lo (excluding smoking/tobacco product purchases, Coles Group gift cards and iTunes cards).
I hope this answered your question.
Thanks,
Sally
HienJune 4, 2015
I called many times to Coles Master Card staff about the 100$ offer. I applied and got approval late April and have tried the to redeem 100$ twice but no offer after scanning minimum 100.5$ of my purchase.
A supervisor confirmed 100$ has been offer and asked me to login to flybuys to see – I logged in – no offer at all – tried again – nothing.
It wasted of time and I don’t want to shop and return all back. How can I know the offer available on my flybuys account, please..
Finder
sally.mcmullen@hiveempire.comJune 5, 2015Finder
Hi Hien,
Thank you for your question and we’re sorry to hear that you’ve had trouble accessing your Coles MasterCard $100 bonus offer.
Just to confirm, have you been scanning your Coles MasterCard or flybuys card? The terms and conditions state that you need to scan your flybuys card to redeem the $100 worth of points, so if you’ve only been using your Coles MasterCard, that could be the issue.
However, if you have done this and followed the instructions listed in the promotion Terms and Conditions, there may be a technical glitch that is prohibiting you from accessing your points. If you continue to experience issues accessing your points, we would suggest that you contact the Coles MasterCard customer service team again and explain that you have followed the necessary steps and still can’t access your points.
I hope this has answered your question.
Thanks,
Sally
AriJuly 14, 2015
Hi, Seems like I have the same issue as “Hien | June 4, 2015”, but I think my problem might be that the $100 HASN’T been loaded onto my flybuys account because I’m might not be classified as a NEW CUSTOMER? I used to be an ‘additional card holder’ on my friend’s account. Now I have applied to be the Main account holder. It’s the first time I have applied and been approved for an account of my own. Would this have stopped me from being classified as a NEW CUSTOMER? Otherwise I can’t see why each time I spend over $100 I am not receiving my discount…. Looks like I may have applied for the card for nothing.
Finder
JonathanJuly 15, 2015Finder
Hi Ari, thanks for your inquiry!
Please note that finder.com.au is a comparison service and is not directly involved in Coles MasterCard’s application process and the $100 offer. However, the $100 should have been directly debited to your flybuys account. You may wish to log onto your flybuys account to ensure if the points have been debited in your account. The $100 off can only be used once and expires on 30th October 2015. If the points haven’t appeared on your account, we would suggest that you get in contact with Coles MasterCard customer service team again to directly to resolve the issue.
I hope this has helped.
Cheers,
Jonathan
GiovanniMay 18, 2015
I got a Platinum Coles Mastercard and I intend to go to Europe ; am I entitled for free travel insurance?
Finder
JonathanMay 18, 2015Finder
Hi Giovanni,
Thanks for your inquiry.
The Coles MasterCard Platinum does not come with complimentary travel insurance. Please refer to the following link for a list of cards that include complimentary travel insurance.
Please make sure to read the eligibility criteria, features, and details of the policy/card, as well as the relevant Product Disclosure Statement of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.
Cheers,
Jonathan
How likely would you be to recommend Finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Can I use my Coles Rewards MasterCard overseas (Europe) and are there additional charges?
Hi Kevin,
Thank you for your question.
You can use your Coles Rewards MasterCard anywhere MasterCard is accepted overseas, but you will incur some charges.
Each time you make a withdrawal from an ATM outside Australia, you will incur an International ATM fee of $4 in addition to the cash advance fee. You will also be charged an International (OTC) fee of $5 in addition to the cash advance each time you withdraw cash outside Australia via an over the counter transaction. There is also an International transaction fee of 2.5% on all purchases and cash which will be charged when you obtain funds or make a purchase in a foreign currency.
You can view a full list of the rates and fees of the Coles Rewards MasterCard on the Coles Credit Cards website.
I hope this has answered your question.
Thanks,
Sally
I am not using my Coles Mastercard and would like to close this account how do I do this?
Hi Judy, thanks for your inquiry!
Please refer to the contact details I have sent to your email for Coles MasterCard.
Cheers,
Jonathan
Do fee free Coles credit cards have.free payment periods
Hi Bob,
Thanks for your question.
The No Annual Fee MasterCard is currently offering 0% for six months on balance transfers and up to 62 interest-free days on purchases. You can read more about the card from our review of the Coles No Annual Fee Mastercard. Please ensure to read through the relevant product disclosure statement and terms and conditions to ensure that you got everything covered before you apply.
I hope this has helped.
Thanks,
Elizabeth
Hi, How do I use my $100 off deal with coles after I get my coles/credit card.
Hi Kristina,
Thank you for your question.
As out lined in the terms and conditions, the Offer will be activated on your flybuys account and available for use within 3 weeks of your card approval date. This offer will be activated on the flybuys card nominated in the application process. To redeem the offer you must scan your flybuys card for a minimum spend of $100.05 after savings and discounts in one transaction at Coles Supermarkets and Bi-Lo (excluding smoking/tobacco product purchases, Coles Group gift cards and iTunes cards).
I hope this answered your question.
Thanks,
Sally
I called many times to Coles Master Card staff about the 100$ offer. I applied and got approval late April and have tried the to redeem 100$ twice but no offer after scanning minimum 100.5$ of my purchase.
A supervisor confirmed 100$ has been offer and asked me to login to flybuys to see – I logged in – no offer at all – tried again – nothing.
It wasted of time and I don’t want to shop and return all back. How can I know the offer available on my flybuys account, please..
Hi Hien,
Thank you for your question and we’re sorry to hear that you’ve had trouble accessing your Coles MasterCard $100 bonus offer.
Just to confirm, have you been scanning your Coles MasterCard or flybuys card? The terms and conditions state that you need to scan your flybuys card to redeem the $100 worth of points, so if you’ve only been using your Coles MasterCard, that could be the issue.
However, if you have done this and followed the instructions listed in the promotion Terms and Conditions, there may be a technical glitch that is prohibiting you from accessing your points. If you continue to experience issues accessing your points, we would suggest that you contact the Coles MasterCard customer service team again and explain that you have followed the necessary steps and still can’t access your points.
I hope this has answered your question.
Thanks,
Sally
Hi, Seems like I have the same issue as “Hien | June 4, 2015”, but I think my problem might be that the $100 HASN’T been loaded onto my flybuys account because I’m might not be classified as a NEW CUSTOMER? I used to be an ‘additional card holder’ on my friend’s account. Now I have applied to be the Main account holder. It’s the first time I have applied and been approved for an account of my own. Would this have stopped me from being classified as a NEW CUSTOMER? Otherwise I can’t see why each time I spend over $100 I am not receiving my discount…. Looks like I may have applied for the card for nothing.
Hi Ari, thanks for your inquiry!
Please note that finder.com.au is a comparison service and is not directly involved in Coles MasterCard’s application process and the $100 offer. However, the $100 should have been directly debited to your flybuys account. You may wish to log onto your flybuys account to ensure if the points have been debited in your account. The $100 off can only be used once and expires on 30th October 2015. If the points haven’t appeared on your account, we would suggest that you get in contact with Coles MasterCard customer service team again to directly to resolve the issue.
I hope this has helped.
Cheers,
Jonathan
I got a Platinum Coles Mastercard and I intend to go to Europe ; am I entitled for free travel insurance?
Hi Giovanni,
Thanks for your inquiry.
The Coles MasterCard Platinum does not come with complimentary travel insurance. Please refer to the following link for a list of cards that include complimentary travel insurance.
Please make sure to read the eligibility criteria, features, and details of the policy/card, as well as the relevant Product Disclosure Statement of the policy before making a decision and consider whether the product is right for you. If necessary, speak to the insurance brand to verify any details.
Cheers,
Jonathan