If you have any questions or queries regarding your energy switch via energy.finder.com.au you can reach out to CIMET customer support via the following channels:
Call 1300 251 001 between 9am to 8pm AEST Monday to Friday, 10am to 5pm AEST Saturday
Finder has partnered with CIMET (ABN 72 620 395 726) to operate Finder's white-label energy plan comparison and switching engine. It lets you compare electricity and gas plans from a range of energy providers all at once. It doesn't compare all plans or energy providers in the market and the availability of plans and energy providers is subject to change from time to time.
Plans are currently available in NSW, ACT, SA, VIC, parts of QLD, TAS & WA (only Gas). Not available in Ergon Area (QLD), NT and embedded networks or non-quotable meters.
How does Finder work with CIMET?
Just as Finder partners directly with brands across thousands of product categories, we partner with CIMET to provide our "Energy Switching Service".
The partnership allows us to show you a range of available energy plans and provide the best customer experience possible.
Finder may receive a referral fee when you switch to another plan through this service. This doesn't incur any extra cost to you. Learn more about how we make money.
After you've chosen a new energy provider via Finder, CIMET will forward your transfer request and details to the energy provider. If your connection request is approved, typically the energy provider will come back to you with a welcome pack within 3 business days.
This welcome pack may include information regarding the following:
Rates
Terms and conditions
Fees
Promotional discounts
Charges
10-day cooling-off period
In case there are any discrepancies in the information provided by you, a CIMET customer care representative will follow up with you to clarify the details. You may also be contacted by your new energy provider during the switching process. If you have any additional questions, you can reach out to your new energy provider directly.
CIMET will send a Plan Confirmation email with details of your switch.
By law, you have the right to cancel your switch to your new energy provider within 10 business days. This period starts the day you receive your welcome pack.
If you haven't received the confirmation of your new plan, please check your email spam and junk folders. You can reach out to findersupport@cimet.com.au for further assistance.
Once the switchover process is completed, your new energy provider will take responsibility for your billing and charges. Any charges on your account incurred with your old energy provider that are outstanding will still need to be paid.
If your request is rejected you may need to apply again. There are multiple reasons your request may be rejected by the retailer. These include (but are not limited to):
Missing information (such as your meter number)
Credit check failures
Selecting the same plan as the one you're already connected to
There are 2 reasons why a request could be cancelled:
You cancelled during the cooling-off period. This will void your right to any promotional benefit from Finder.
There is missing information or an issue with your request. In this case, CIMET will try to contact you to receive the required information. If it is unable to reach you by phone and email after 30 days CIMET will cancel your energy switching request.
From time to time, Finder may provide incentives or rewards for customers who sign up to a new energy provider using its energy-switching service.
This is different to a conditional discount or "sign-up credit" offered by an energy provider.
In order to claim your benefit from any Finder x CIMET promotion, customers must remain with their new energy provider for a minimum of 30 days.
90 days after you accept the terms and conditions of your new electricity or gas plan (the Acceptance Date), CIMET will provide your reward.
Finder reserves the right to close any promotion without warning.
Why does it take up to 90 days to receive my reward?
It can take a few days for CIMET to process your request to switch with your new retailer.
If any customer information is missing or incorrect, CIMET needs to contact you to resolve it.
It can take up to 30 days for Finder/CIMET to get confirmation from your new retailer.
Once your switch is confirmed, there is a 10-day cooling-off period.
You must remain with your new energy provider for a period of days in order to receive your reward. This may vary by promotion and will be stated clearly in promotion T&Cs.
Once all these conditions are met, the process of fulfilling your promotion reward begins.
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
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