The annual estimated electricity prices are based on a residential customer on the Citipower network who consumes 4000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated electricity prices are based on a residential customer on the SA Power Network who consumes 4,000kWh yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 46000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
The annual estimated gas prices are based on a residential customer on the Australian Gas Networks network who consumes 14000MJ yearly on a single rate tariff. Your actual bill may vary depending on your consumption.
Lumo Energy review: Our verdict
Despite operating in VIC and SA only, Lumo Energy keeps prices low, ranging from 3% to 23% less than the reference price. Plus, SA customers get access to a fairly unique rewards program called Lumo Rewards, which offers vouchers, discounts and more from hundreds of retailers.
Lumo Energy may have low prices, but this comes at a cost. Lumo isn't a great choice for solar or environmentally minded customers due to its low feed-in tariffs and poor GreenPower options.
Also, just because it's owned by Snowy Hydro – a large renewables producer – Lumo doesn't share the same renewable credentials.
Here's what might appeal to you with Lumo Energy:
Fixed energy rates for Victorian customers over the first 12 months.
Lumo Rewards program for SA residents on a Plus or Basic plan gives access to discounts from hundreds of retailers.
Refer a friend and you'll both get a $25 gift card if your friend signs up.
What's the catch?
Low solar feed-in tariffs, particularly in SA.
GreenPower offer is one of the most expensive on the market and you can only add on 10% to your energy plan.
Luckily, you won't be locked into a contract with Lumo Energy so you can switch to another provider anytime you want.
Our expert says
"Switching energy providers is so incredibly simple. I just went online and compared plans, found a much cheaper one plan with Lumo Energy and signed up. Lumo made it very easy. The entire process took less than 20 minutes and it was entirely online. My old provider and my new one sorted it all out between themselves. It could not have been simpler. At the end of the day it's the same electricity. All that really matters is the price. I am going to do this every year now."
Refer a friend to switch to Lumo energy and you'll both get a $25 eGift card. T&Cs apply.
Switch to an eligible Lumo Plus electricity plan to get $25 bonus Lumo Rewards credits. T&Cs apply.
Additional $50 Bonus Credit to Lumo Rewards when you pay on time. T&Cs apply.
Where is Lumo Energy available?
Lumo Energy sells power and gas to SA and VIC residents. Snowy Hydro owns both Lumo Energy and Red Energy and provides energy to more than 1 million customers in Australia.
Can I bundle gas and electricity with Lumo Energy?
You can bundle your electricity and gas with Lumo Energy so long as you live in Victoria or South Australia.
However, you won't get any special benefit for doing so other than the convenience of having your utilities in the same place.
Lumo doesn't have any dedicated solar plans, nor does it help customers who are looking to install new solar panels on their home.
However, if you already have a solar system, Lumo will pay you a feed-in tariff for any solar energy that you export.
How good is the feed-in tariff?
Here's a run-down of Lumo Energy's feed-in tariffs for VIC and SA. Its feed-in tariffs are way below average in SA and equal to the legal state minimum in VIC.
Although Lumo Energy is owned by Snowy Hydro, it lacks the same renewable focus, with only minimal GreenPower available for its customers.
For GreenPower, you might pay an extra:
$82.50 per quarter: 10% GreenPower (6.6c/kWh)
Watch out for: This is one of the worst GreenPower rates on the market. For comparison, the vast majority of GreenPower providers offer 100% GreenPower at a cheaper rate than you'll pay for 10% with Lumo Energy.
You can get in touch with Lumo Energy most days of the week if you have a question or issue. Your options include the following:
Ring up the customer service team between 8am and 8pm AEDT Monday to Friday or from 8am to 5pm on Saturdays.
Send a message via live chat on the Lumo website or its Facebook page.
Leave an email enquiry if you don't mind a bit of a slower response.
Ready to sign up with Lumo Energy?
Now that you've read our review of Lumo Energy, you can check out its plans once again before signing up. Alternatively, if you're unsure, you can compare other energy providers on Finder before committing to a decision.
Important notes: The estimated price we show by default is based on a single rate tariff. On your bill, this might be known as a "peak tariff", "peak only" or an "anytime tariff". There are other tariff types available to customers and you may need to contact your provider if you are on these tariffs:
Single rate with a controlled load
Time of use
Time of use with a controlled load
The price estimate should not be used as an official quote, but an indication of what your costs may be on the plan. It varies based on whether you provide us with your bill details. You can learn more here.
Sam Baran is a writer for Finder, covering topics across the tech, telco and utilities sectors. They enjoy decrypting technical jargon and helping people compare complex products easily. When they aren't writing, you'll find Sam's head buried in a book or working on their latest short story. Sam has a Bachelor of Advanced Science from the University of Sydney. See full bio
Most Western Australia residents can't switch electricity providers but have a few options when it comes to gas. Find out if you can switch energy retailers.
Our verdict: Momentum Energy is a solid option if you’re searching for a green energy provider as well as reasonably priced plans in NSW, VIC, SA or QLD.
Tasmania-based Aurora Energy is a good choice for those looking for a small energy provider that offers some useful discounts and is fully GreenPower accredited.
i need to talk to a customer support consultant to reconnect my electricity as my phone is flat and I am at the library
Finder
SarahJune 23, 2023Finder
Hi Jayde,
This is a review and comparison site, we’re not directly affiliated with Lumo Energy.
You will need to contact them directly for customer support: 1300 115 866
Hope this helps.
AlexJune 29, 2017
Does Lumo Energy still participate in the Velocity Frequent Flyer program?
JonathanJune 29, 2017
Hi Alex!
Since 1 November 2016 Lumo Energy is no longer be a partner in the Velocity Frequent Flyer program.
Hope this clarifies.
Cheers,
Jonathan
RogerMarch 30, 2017
What is the current discount for electricity&gas
Finder
MayMarch 31, 2017Finder
Hi Roger,
Thanks for getting in touch.
If you are pertaining to the offers from Lumo Energy, you can find their current discounts on this page. You can also check other electricity and gas providers to explore your options. You should find a comparison table on that page, which gives you an overview of what each provider offers. Select the “Go to site” button (if available) to be safely redirected to their website.
I hope this helps.
Cheers,
May
PeterApril 15, 2016
Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension
Finder
ShirleyApril 15, 2016Finder
Hi Peter,
Thanks for your question.
Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.
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We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
i need to talk to a customer support consultant to reconnect my electricity as my phone is flat and I am at the library
Hi Jayde,
This is a review and comparison site, we’re not directly affiliated with Lumo Energy.
You will need to contact them directly for customer support: 1300 115 866
Hope this helps.
Does Lumo Energy still participate in the Velocity Frequent Flyer program?
Hi Alex!
Since 1 November 2016 Lumo Energy is no longer be a partner in the Velocity Frequent Flyer program.
Hope this clarifies.
Cheers,
Jonathan
What is the current discount for electricity&gas
Hi Roger,
Thanks for getting in touch.
If you are pertaining to the offers from Lumo Energy, you can find their current discounts on this page. You can also check other electricity and gas providers to explore your options. You should find a comparison table on that page, which gives you an overview of what each provider offers. Select the “Go to site” button (if available) to be safely redirected to their website.
I hope this helps.
Cheers,
May
Do you offer discounts for people who have a Health Care Card and/or on a Disability Pension
Hi Peter,
Thanks for your question.
Lumo Energy don’t have any discounts posted online. We’d recommend that you call Lumo Energy directly to discuss your personal situation as these could be assessed on a case by case basis.