The 2024 Finder Banking App Satisfaction Awards are a survey of hundreds of Australians with the goal of finding out the most trusted and loved banking apps. We asked Australians to rate their banking apps based on customer service, features and benefits, UX design, fees and interest rate, and trustworthiness and reliability.
Up won this year's banking app customer satisfaction award. Up got the highest overall score of 4.61 out of 5. Up customers especially loved the features and benefits of their banking app. 97% of Up customers rated the bank as trustworthy and reliable too.
Loved brand
ING was the most trusted brand this year, with a trustworthiness score of 4.84 out of 5. 100% of ING customers we surveyed consider ING trustworthy.
Trusted brand
Up won the Customer Service Award with a score of 4.53 out of 5. Up scored highly in every metric, but also had the highest score for customer service out of all the banking apps surveyed.
Quality service| Bank | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.61/5 | 97% |
 | ★★★★★ 4.35/5 | 97% |
| ★★★★★ 4.34/5 | 100% |
 | ★★★★★ 4.32/5 | 100% |
 | ★★★★★ 4.26/5 | 94% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved |
|
| Most Trusted |
|
| Legendary Service |
|
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Check out the categories, learn more and get involved!
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