The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. For the bank account satisfaction awards, we surveyed hundreds of Australians to rate their bank accounts.
Here are the results.
Up took the top spot in this year's bank account customer satisfaction award. Up got the highest overall score of 4.63 out of 5. Customers particularly liked the features and benefits offered with Up's bank accounts.
Loved brand
ING came in second place for the customer satisfaction award with an overall score of 4.48 out of 5.
Great Southern Bank came in third place for the customer satisfaction award with an overall score of 4.39 out of 5.
ING was the most trusted brand this year, with a score of 4.87 out of 5 for trustworthiness. 100% of customers Finder surveyed said they trusted ING.
Trusted brand
Up came in second place with a score of 4.80 out of 5.
St.George Bank finished third with a score of 4.72 out of 5.
Up won the Customer Service Award with a score of 4.46 out of 5. In addition to winning the overall customer satisfaction award, Up was also the strongest brand based on customer service.
Quality service
Great Southern Bank came in second place with a score of 4.40 out of 5.
St.George Bank came in third place with a score of 4.38 out of 5.
| Bank | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.63/5 | 97% |
| ★★★★★ 4.48/5 | 100% |
| ★★★★★ 4.39/5 | 91% |
| ★★★★★ 4.31/5 | 97% |
 | ★★★★★ 4.23/5 | 91% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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