Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked credit card customers what they thought about their card providers and to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 5 metrics: features & benefits, customer service, rates & fees, the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Credit Card Customer Satisfaction winner:
Bankwest
Around for more than 125 years, Bankwest took the top spot in our credit card provider category this year. 88% of the users that we surveyed would recommend Bankwest to a friend. Its customer satisfaction rating was 4.10 out of 5.
Credit Card Customer Satisfaction finalist:
Qantas Money
Qantas Money was only just behind Bankwest, earning itself a place as a finalist in our awards this year. It scored 4.04 out of 5 stars and polled a "would recommend" score of 84% in our customer survey.
Compare Qantas Money credit cards
Credit Card Customer Satisfaction finalist:
Bank of Queensland
Bank of Queensland also polled strongly, earning itself a place as our second finalist. It scored 3.97 out of 5 stars for overall customer satisfaction and took the top score for the interest rate on its credit cards. BOQ earned a "would recommend" score of 78%.
Compare Bank of Queensland credit cards
Best credit card providers for customer satisfaction in 2022
| Overall satisfaction | Customers who'd recommend | Provider | Review | |
|---|---|---|---|---|
| ★★★★★ 4.10/5 | 88% |  | Bankwest offers a range of cards with features from 0% foreign fees and $0 annual fees to rewards points and frequent flyer. | Read more |
| ★★★★★ 4.04/5 | 84% |  | Qantas Money offers a suite of 3 credit cards that earn Qantas Points. They have perks and features suited to small, medium and big spenders. | Read more |
| ★★★★★ 3.97/5 | 78% |  | Bank of Queensland offers relatively no-frills credit cards with big balance transfer offers and competitive annual fees. | Read more |
Customer satisfaction ratings methodology
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a credit card provider they had used.
- Brands had to receive a minimum of 50 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Features and benefits
- Fees
- Overall experience
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage.
- The final score was calculated as an average of the 5 metrics scored.
Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
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