Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
The Finder Customer Satisfaction Awards are decided by the only votes that really matter – yours. We asked customers of major crypto trading platforms to tell us about their experiences. Now we can reveal what they said.
The winners
The winners are based on consumer ratings across 5 metrics: features and benefits, customer service, fees and the consumer's overall experience, as well as recommendation score (the percentage of customers who said they would recommend the brand to a friend).
Cryptocurrency Trading Customer Satisfaction winner:
Swyftx
Australian exchange Swyftx took the top spot in our crypto trading category this year. 88% of the users that we surveyed would recommend the exchange to a friend. Its customer satisfaction rating was 4.36 out of 5.
Cryptocurrency Trading Customer Satisfaction finalist:
eToro
Global broker eToro was only just behind Swyftx, earning itself a place as a finalist in our awards this year. It scored 4.12 out of 5 stars and polled a "would recommend" score of 82% in our customer survey.
Cryptocurrency Trading Customer Satisfaction finalist:
Crypto.com
Popular multi-feature exchange Crypto.com also polled strongly, earning itself a place as our second finalist. It scored 4.05 out of 5 stars for overall customer satisfaction and took the top prize for its commendable "would recommend" score of 91%.
Best crypto trading platforms for customer satisfaction in 2022
| Overall satisfaction | Customers who'd recommend | Platform | Review | |
|---|---|---|---|---|
| ★★★★★ 4.36/5 | 88% |  | Swyftx offers a mobile app and desktop trading platform, each emphasising a user-friendly design. Many customers in our survey highlighted the quality of both its customer service and overall experience, where it rated highest of any contenders. | Visit Swyftx Capital at risk |
| ★★★★★ 4.12/5 | 82% |  | eToro is most known for its "social trading" feature, where users can copy the trades of other investors. It comes as little surprise then that it surveyed most strongly in our features and benefits category. | Visit eToro Capital at risk |
| ★★★★★ 4.05/5 | 91% |  | Crypto.com is one of the largest cryptocurrency exchanges in the world with over 10 million active users. With the best "would recommend" score of any of the eligible brands surveyed, it's likely referrals have played a part in its growing userbase. | Capital at risk |
| ★★★★★ 3.96/5 | 78% |  | CoinSpot has become a popular choice for Aussie crypto newcomers thanks to its simple user interface, large range of cryptocurrencies and focus on security. Many of the users we surveyed also commended its customer service. | Visit CoinSpot Capital at risk |
| ★★★★★ 3.94/5 | 83% |  | In the years since its launch, Binance has become the number 1 exchange in the world by trading volume. It ranked among the top platforms for its noteworthy recommendation score in particular. | Visit Binance Capital at risk |
| ★★★★★ 3.86/5 | 81% |  | Coinbase is one of the world's most popular beginner-friendly ways to buy and sell crypto. It polled well across the board, but its limited features for Australian users may have held it back. | Read our review |
| ★★★★★ 3.86/5 | 71% |  | Aussie exchange CoinJar offers an uncomplicated way for inexperienced crypto traders to get started. Users surveyed spotlighted the ease and speed at which they were able to buy Bitcoin and other cryptocurrencies. | Visit CoinJar Capital at risk |
Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.
Customer satisfaction ratings methodology
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
Finder worked with leading insights company Dynata to survey nearly 20,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
- Consumers were asked to review a crypto trading platform they had used.
- Brands had to receive a minimum of 31 responses in this category to be eligible for the award.
- The brands were rated based on the following categories:
- Customer service
- Features and benefits
- Fees
- Overall experience
- Respondents were also asked whether they would recommend each product to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- The final score was calculated as an average of the 5 metrics scored.
- Finder's Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer:
This information should not be interpreted as an endorsement of cryptocurrency or any specific provider,
service or offering. It is not a recommendation to trade. Cryptocurrencies are speculative, complex and
involve significant risks – they are highly volatile and sensitive to secondary activity. Performance
is unpredictable and past performance is no guarantee of future performance. Consider your own
circumstances, and obtain your own advice, before relying on this information. You should also verify
the nature of any product or service (including its legal status and relevant regulatory requirements)
and consult the relevant Regulators' websites before making any decision. Finder, or the author, may
have holdings in the cryptocurrencies discussed.
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